About the role
Job Details
Description Main accountabilities include:
Supervise employees assigned to work specific jobs at front counter or on airline accounts and assist with ongoing service performance.
Ensures that employees are fully trained on company policies and procedures including telephone, IT and accounting procedures, security processes and policies and operation of customer and in-house cargo systems.
Ensure that customers service issues are addressed and corrective action taken to ensure quality of service.
Ensure proper recording and management of cargo for accounting purposes.
Oversee regulatory procedures are followed (CBSA, Transport Canada, etc.) in relation to cargo shipments processed, and ensure effective communication with customer and warehouse for same.
Perform new employee introduction to work area, explain work rules, uniform policy, time clock processes, office-terminal procedures and provides overview of department operations.
Train employees on specifics or assigns employees to work with an experienced representative.
Manage employee rosters and time and attendance disciplines.
Other duties as assigned.
Qualifications And Experience One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
Ability to lead a team of cargo agents.
Must have current driver’s license with no violations over the past 5 years.
Familiarity with operational processes and ability to work within airline cargo systems.
Must hold or be able to obtain a valid RAIC.
Must be able to work different shifts as operational needs require.
About Menzies Aviation
People. Passion. Pride. These have driven our team since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents.
But at the heart of our business is our people.
Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.
Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate.
We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver.
Our core services include ground, air cargo and fuel services.
About the role
Job Details
Description Main accountabilities include:
Supervise employees assigned to work specific jobs at front counter or on airline accounts and assist with ongoing service performance.
Ensures that employees are fully trained on company policies and procedures including telephone, IT and accounting procedures, security processes and policies and operation of customer and in-house cargo systems.
Ensure that customers service issues are addressed and corrective action taken to ensure quality of service.
Ensure proper recording and management of cargo for accounting purposes.
Oversee regulatory procedures are followed (CBSA, Transport Canada, etc.) in relation to cargo shipments processed, and ensure effective communication with customer and warehouse for same.
Perform new employee introduction to work area, explain work rules, uniform policy, time clock processes, office-terminal procedures and provides overview of department operations.
Train employees on specifics or assigns employees to work with an experienced representative.
Manage employee rosters and time and attendance disciplines.
Other duties as assigned.
Qualifications And Experience One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
Ability to lead a team of cargo agents.
Must have current driver’s license with no violations over the past 5 years.
Familiarity with operational processes and ability to work within airline cargo systems.
Must hold or be able to obtain a valid RAIC.
Must be able to work different shifts as operational needs require.
About Menzies Aviation
People. Passion. Pride. These have driven our team since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents.
But at the heart of our business is our people.
Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.
Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate.
We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver.
Our core services include ground, air cargo and fuel services.