Customer Service Specialist
About the role
Customer Service Specialist – Build Your Career with an Industry Leader!
Location: Markham, ON
Job type: Full-time, Permanent, and On-site position
As a Customer Service Specialist within our Materials Sales Group, you will play a key role in supporting all aspects of the customer lifecycle, from handling initial inquiries and processing orders to coordinating delivery and invoicing, including after-sales support. Acting as a key point of contact, this role combines direct customer engagement with behind-the-scenes coordination to make things happen. It requires timely, clear, and factual communication with clients, the sales team, and supply chain partners, all while delivering exceptional service with a positive can-do attitude.
Responsibilities
- Act as the primary contact for customers, responding promptly to inquiries, resolving issues, and ensuring a positive client experience within target response times.
- Manage the end-to-end quote-to-invoice process for new and existing customers, including preparing basic quotes for standard items, processing orders, and generating invoices.
- Manage after-sales support by coordinating the RMA process with clients, preparing RMA orders, issuing credit notes, providing repair quotes, and overseeing the repair process to ensure customer satisfaction.
- Create and process accurate sales orders, ensuring timely entry into the system.
- Coordinate with internal departments (supply chain, manufacturing, and finance) to meet customer requirements and delivery timelines.
- Track order and fulfilment status, communicate updates to clients, and provide proactive follow-up after-delivery.
- Maintain accurate records in our ERP and CRM systems for all customer interactions, quotes, sales orders, credit notes, and RMAs.
- Prepare and distribute required customer documentation, including order confirmations, invoices, and other supporting materials.
- Identify and escalate issues or delays in the fulfillment process, proactively work to ensure timely resolution.
- Gather and monitor recurring customer feedback and contribute to process improvement initiatives.
- Generate reports and internal documentation as requested by sales or management.
- Provide general administrative duties related to customer service functions, including document preparation and data accuracy.
Knowledge and Experience
Education:
- High school diploma or equivalent required; post-secondary education is an asset.
Experience:
- 2+ years of experience in customer service, or related support roles preferred.
Skills:
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent verbal and written communication abilities.
- Proficient in Microsoft Office (especially Excel, Outlook, and Word); experience with CRM systems is an asset.
- Ability to work independently and collaboratively in a fast-paced environment.
- Comfortable handling a variety of tasks while maintaining a customer-first mindset.
- Fluency in French is an asset; however, it is not required.
Ready to Take the Next Step?
(Note: Employment is conditional upon completing satisfactory background checks.)
CSCL is committed to fostering an inclusive and accessible work environment. If you require accommodation during the recruitment process, please let us know.
Thank you for your interest! Only those selected for an interview will be contacted.
About Corrosion Service Company Limited
Corrosion Service was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide our company today.
Throughout our history we have always been privately owned by successive groups of employees that have risen through the organization. This ownership structure gives us a unique perspective on business and ensures that our stakeholders (customers, employees and partners), rather than shareholders, always come first. This is vital for a company such as ours, given that we exist primarily to protect the environment, our fellow citizens and the prosperity of the communities in which we live.
Première entreprise canadienne spécialisée en protection cathodique, la société Corrosion Service a été fondée en 1950 par Thomas R.B. Watson. Dès notre création, notre philosophie reposait sur les principes de l'excellence du service à la clientèle et sur une compréhension approfondie des besoins du client. Ces mêmes principes essentiels sont encore ceux qui nous guident aujourd'hui.
Tout au long de notre existence, nous avons toujours appartenu à des groupes d'employés successifs qui ont franchi les échelons de l'entreprise. Cette structure de propriété nous donne un point de vue particulier sur l'entreprise et nous assure que ce sont les personnes qui s'intéressent à nous (clients, employés, partenaires) plutôt que des actionnaires qui obtiennent la priorité. C'est là un aspect vital pour une entreprise comme la nôtre, étant donné que la protection de l'environnement et de nos concitoyens ainsi que et la prospérité des collectivités où nous visons sont nos principales raisons d'être.
Customer Service Specialist
About the role
Customer Service Specialist – Build Your Career with an Industry Leader!
Location: Markham, ON
Job type: Full-time, Permanent, and On-site position
As a Customer Service Specialist within our Materials Sales Group, you will play a key role in supporting all aspects of the customer lifecycle, from handling initial inquiries and processing orders to coordinating delivery and invoicing, including after-sales support. Acting as a key point of contact, this role combines direct customer engagement with behind-the-scenes coordination to make things happen. It requires timely, clear, and factual communication with clients, the sales team, and supply chain partners, all while delivering exceptional service with a positive can-do attitude.
Responsibilities
- Act as the primary contact for customers, responding promptly to inquiries, resolving issues, and ensuring a positive client experience within target response times.
- Manage the end-to-end quote-to-invoice process for new and existing customers, including preparing basic quotes for standard items, processing orders, and generating invoices.
- Manage after-sales support by coordinating the RMA process with clients, preparing RMA orders, issuing credit notes, providing repair quotes, and overseeing the repair process to ensure customer satisfaction.
- Create and process accurate sales orders, ensuring timely entry into the system.
- Coordinate with internal departments (supply chain, manufacturing, and finance) to meet customer requirements and delivery timelines.
- Track order and fulfilment status, communicate updates to clients, and provide proactive follow-up after-delivery.
- Maintain accurate records in our ERP and CRM systems for all customer interactions, quotes, sales orders, credit notes, and RMAs.
- Prepare and distribute required customer documentation, including order confirmations, invoices, and other supporting materials.
- Identify and escalate issues or delays in the fulfillment process, proactively work to ensure timely resolution.
- Gather and monitor recurring customer feedback and contribute to process improvement initiatives.
- Generate reports and internal documentation as requested by sales or management.
- Provide general administrative duties related to customer service functions, including document preparation and data accuracy.
Knowledge and Experience
Education:
- High school diploma or equivalent required; post-secondary education is an asset.
Experience:
- 2+ years of experience in customer service, or related support roles preferred.
Skills:
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent verbal and written communication abilities.
- Proficient in Microsoft Office (especially Excel, Outlook, and Word); experience with CRM systems is an asset.
- Ability to work independently and collaboratively in a fast-paced environment.
- Comfortable handling a variety of tasks while maintaining a customer-first mindset.
- Fluency in French is an asset; however, it is not required.
Ready to Take the Next Step?
(Note: Employment is conditional upon completing satisfactory background checks.)
CSCL is committed to fostering an inclusive and accessible work environment. If you require accommodation during the recruitment process, please let us know.
Thank you for your interest! Only those selected for an interview will be contacted.
About Corrosion Service Company Limited
Corrosion Service was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide our company today.
Throughout our history we have always been privately owned by successive groups of employees that have risen through the organization. This ownership structure gives us a unique perspective on business and ensures that our stakeholders (customers, employees and partners), rather than shareholders, always come first. This is vital for a company such as ours, given that we exist primarily to protect the environment, our fellow citizens and the prosperity of the communities in which we live.
Première entreprise canadienne spécialisée en protection cathodique, la société Corrosion Service a été fondée en 1950 par Thomas R.B. Watson. Dès notre création, notre philosophie reposait sur les principes de l'excellence du service à la clientèle et sur une compréhension approfondie des besoins du client. Ces mêmes principes essentiels sont encore ceux qui nous guident aujourd'hui.
Tout au long de notre existence, nous avons toujours appartenu à des groupes d'employés successifs qui ont franchi les échelons de l'entreprise. Cette structure de propriété nous donne un point de vue particulier sur l'entreprise et nous assure que ce sont les personnes qui s'intéressent à nous (clients, employés, partenaires) plutôt que des actionnaires qui obtiennent la priorité. C'est là un aspect vital pour une entreprise comme la nôtre, étant donné que la protection de l'environnement et de nos concitoyens ainsi que et la prospérité des collectivités où nous visons sont nos principales raisons d'être.