Top Benefits
About the role
Job Summary
We are seeking a motivated and experienced Retail Key holder to join our dynamic team. In this role, you will support the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving sales performance. You will play a crucial role in creating a positive shopping experience for our customers while leading and developing your team.
Duties
- Assist in managing daily store operations, including opening and closing procedures.
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Train and mentor staff on sales techniques, product knowledge, and customer engagement strategies.
- Conduct product demonstrations to showcase features and benefits to customers.
- Maintain an organized and visually appealing store layout that aligns with company standards.
- Utilize the Point of Sale (POS) system for transactions, inventory management, and sales tracking.
- Collaborate with the Store Manager to achieve sales targets and implement promotional strategies.
- Monitor inventory levels and assist in ordering products as needed.
- Foster a positive team environment that encourages collaboration and high performance.
Requirements
- Proven experience in retail management or supervisory roles is preferred.
- Strong customer service skills with a passion for helping others.
- Basic math skills for handling transactions and inventory management.
- Familiarity with technology sales is an advantage.
- Proficiency in English; bilingual candidates are highly encouraged to apply.
- Excellent organizational skills with the ability to multitask effectively.
- Experience with product demos to enhance customer understanding of products.
- Ability to work flexible hours, including evenings and weekends as needed.
Join us in creating an engaging shopping experience that keeps our customers coming back!
Job Type: Full-time
Pay: $18.00-$19.00 per hour
Benefits:
- Store discount
Shift:
- 4 hour shift
- 8 hour shift
Work days:
- Monday to Friday
- Weekends as needed
Work Location: In person
About Steve Madden
Steven Madden, Ltd. is globally recognized as a leading company in the fashion industry. What began as a modest $1100 investment in 1990 has developed into one of the most iconic brands in footwear. From a factory in Queens, NY, Steve Madden has revolutionized the shoe industry, merging years of experience with unique and creative designs. Inspired by rock and roll and his NY roots, Steve’s vision to provide on-trend women and men with an outlet to express their individuality is innovative, daring, and inspiring. Steve’s innate understanding of trends and unparalleled willpower have resulted in millions of customers worldwide and propelled his designs to the forefront of fashion.
In addition to marketing products under its own brands including Steve Madden®, Dolce Vita®, Betsey Johnson®, Blondo® and ATM®, Steve Madden licenses footwear, handbags and certain accessories for the Anne Klein® brand. In addition, Steve Madden designs and sources products under private label brand names for various retailers. Steve Madden’s wholesale distribution includes department stores, mass merchants, off-price retailers, shoe chains, online retailers, national chains, specialty retailers and independent stores. Steve Madden also directly operates brick-and-mortar retail stores and e-commerce websites. In addition, Steve Madden licenses certain of its brands to third parties for the marketing and sale of certain products in the apparel, accessory, and home categories.
With an emphasis on retail, wholesale, licensing and international business, there's a constant need for new ideas and versatility. Our environment is extremely fast paced and requires associates to maintain a balance of energy and professionalism. Steve Madden is about fashion-forward product and great people. Our employees are energized, intelligent and passionate about our business and committed to providing excellent customer service.
Top Benefits
About the role
Job Summary
We are seeking a motivated and experienced Retail Key holder to join our dynamic team. In this role, you will support the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving sales performance. You will play a crucial role in creating a positive shopping experience for our customers while leading and developing your team.
Duties
- Assist in managing daily store operations, including opening and closing procedures.
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Train and mentor staff on sales techniques, product knowledge, and customer engagement strategies.
- Conduct product demonstrations to showcase features and benefits to customers.
- Maintain an organized and visually appealing store layout that aligns with company standards.
- Utilize the Point of Sale (POS) system for transactions, inventory management, and sales tracking.
- Collaborate with the Store Manager to achieve sales targets and implement promotional strategies.
- Monitor inventory levels and assist in ordering products as needed.
- Foster a positive team environment that encourages collaboration and high performance.
Requirements
- Proven experience in retail management or supervisory roles is preferred.
- Strong customer service skills with a passion for helping others.
- Basic math skills for handling transactions and inventory management.
- Familiarity with technology sales is an advantage.
- Proficiency in English; bilingual candidates are highly encouraged to apply.
- Excellent organizational skills with the ability to multitask effectively.
- Experience with product demos to enhance customer understanding of products.
- Ability to work flexible hours, including evenings and weekends as needed.
Join us in creating an engaging shopping experience that keeps our customers coming back!
Job Type: Full-time
Pay: $18.00-$19.00 per hour
Benefits:
- Store discount
Shift:
- 4 hour shift
- 8 hour shift
Work days:
- Monday to Friday
- Weekends as needed
Work Location: In person
About Steve Madden
Steven Madden, Ltd. is globally recognized as a leading company in the fashion industry. What began as a modest $1100 investment in 1990 has developed into one of the most iconic brands in footwear. From a factory in Queens, NY, Steve Madden has revolutionized the shoe industry, merging years of experience with unique and creative designs. Inspired by rock and roll and his NY roots, Steve’s vision to provide on-trend women and men with an outlet to express their individuality is innovative, daring, and inspiring. Steve’s innate understanding of trends and unparalleled willpower have resulted in millions of customers worldwide and propelled his designs to the forefront of fashion.
In addition to marketing products under its own brands including Steve Madden®, Dolce Vita®, Betsey Johnson®, Blondo® and ATM®, Steve Madden licenses footwear, handbags and certain accessories for the Anne Klein® brand. In addition, Steve Madden designs and sources products under private label brand names for various retailers. Steve Madden’s wholesale distribution includes department stores, mass merchants, off-price retailers, shoe chains, online retailers, national chains, specialty retailers and independent stores. Steve Madden also directly operates brick-and-mortar retail stores and e-commerce websites. In addition, Steve Madden licenses certain of its brands to third parties for the marketing and sale of certain products in the apparel, accessory, and home categories.
With an emphasis on retail, wholesale, licensing and international business, there's a constant need for new ideas and versatility. Our environment is extremely fast paced and requires associates to maintain a balance of energy and professionalism. Steve Madden is about fashion-forward product and great people. Our employees are energized, intelligent and passionate about our business and committed to providing excellent customer service.