Customer Service Representative
About the role
Description Position Overview We are seeking a proactive and detail-oriented professional to join our team. In this role, you will collaborate with diverse teams, customers, and stakeholders to optimize equipment and freight movement. You will play a pivotal role in driving operational excellence, ensuring accurate reporting, and enhancing the overall customer experience.
Key Responsibilities
- Partner with departments, terminals, and customers to address and eliminate barriers in equipment and freight movement.
- Ensure timely and accurate performance reporting, volume forecasting, and scorecard updates.
- Schedule and confirm pick-up and delivery appointments.
- Conduct data entry with precision and attention to detail.
- Maintain and update customer portals to reflect current and accurate information.
- Respond proactively to customer needs, inquiries, and concerns with professionalism and urgency.
- Continuously seek opportunities to enhance the customer experience.
Qualifications And Skills Essential Competencies:
- Exceptional time management skills with the ability to multitask and meet deadlines in a fast-paced environment.
- Self-motivated with strong analytical and decision-making abilities.
- Effective communication and leadership skills, with the ability to inspire and guide teams.
- Adept at analyzing situations, resolving conflicts, and negotiating win-win outcomes.
- Knowledge of the transportation industry, including dispatch, dock operations, and equipment utilization, is a strong asset.
Technical Proficiencies
- Familiarity with the TruckMate System is an advantage.
- Proficiency in Microsoft Office Suite, with the ability to create detailed reports in Word and Excel.
- Strong typing and general computer skills.
Working Environment
- Fast-paced, dynamic work environment
- High volumes of communication via email and phone.
About Armour Transportation Systems
At Armour, we let our managers manage and ensure they are listening, learning and communicating effectively with our customers and employees, throughout Atlantic Canada and our 26 terminal network. Everything we do is centered on our customer and the business of moving freight. As we add to our services we make sure everything ties together and provides our clients with a complete and fully integrated transportation and logistics package.
Being situated in Atlantic Canada has its advantages. The strong sense of community we've grown up with is fully integrated into our company's culture. What does that mean to our customers? It translates into relationships built on trust and mutual respect and the assurance that we will deliver on the promises over 1,900 members of our team commit to every day.
We are well positioned to act on behalf of our customers and partner carriers serving our region. These combined relationships give us added volume, creating higher efficiencies and service levels for our company. It extends our reach throughout North America and everyone benefits as a result. Our customers, fellow carriers and employees realize the rewards of our philosophy to find win-win opportunities in everything we do.
We're always flexible, and willing to change. Innovation has gone far beyond trucks and warehousing. Our people are innovative and continue to be the driving force of our organization.
Customer Service Representative
About the role
Description Position Overview We are seeking a proactive and detail-oriented professional to join our team. In this role, you will collaborate with diverse teams, customers, and stakeholders to optimize equipment and freight movement. You will play a pivotal role in driving operational excellence, ensuring accurate reporting, and enhancing the overall customer experience.
Key Responsibilities
- Partner with departments, terminals, and customers to address and eliminate barriers in equipment and freight movement.
- Ensure timely and accurate performance reporting, volume forecasting, and scorecard updates.
- Schedule and confirm pick-up and delivery appointments.
- Conduct data entry with precision and attention to detail.
- Maintain and update customer portals to reflect current and accurate information.
- Respond proactively to customer needs, inquiries, and concerns with professionalism and urgency.
- Continuously seek opportunities to enhance the customer experience.
Qualifications And Skills Essential Competencies:
- Exceptional time management skills with the ability to multitask and meet deadlines in a fast-paced environment.
- Self-motivated with strong analytical and decision-making abilities.
- Effective communication and leadership skills, with the ability to inspire and guide teams.
- Adept at analyzing situations, resolving conflicts, and negotiating win-win outcomes.
- Knowledge of the transportation industry, including dispatch, dock operations, and equipment utilization, is a strong asset.
Technical Proficiencies
- Familiarity with the TruckMate System is an advantage.
- Proficiency in Microsoft Office Suite, with the ability to create detailed reports in Word and Excel.
- Strong typing and general computer skills.
Working Environment
- Fast-paced, dynamic work environment
- High volumes of communication via email and phone.
About Armour Transportation Systems
At Armour, we let our managers manage and ensure they are listening, learning and communicating effectively with our customers and employees, throughout Atlantic Canada and our 26 terminal network. Everything we do is centered on our customer and the business of moving freight. As we add to our services we make sure everything ties together and provides our clients with a complete and fully integrated transportation and logistics package.
Being situated in Atlantic Canada has its advantages. The strong sense of community we've grown up with is fully integrated into our company's culture. What does that mean to our customers? It translates into relationships built on trust and mutual respect and the assurance that we will deliver on the promises over 1,900 members of our team commit to every day.
We are well positioned to act on behalf of our customers and partner carriers serving our region. These combined relationships give us added volume, creating higher efficiencies and service levels for our company. It extends our reach throughout North America and everyone benefits as a result. Our customers, fellow carriers and employees realize the rewards of our philosophy to find win-win opportunities in everything we do.
We're always flexible, and willing to change. Innovation has gone far beyond trucks and warehousing. Our people are innovative and continue to be the driving force of our organization.