Bilingual Call Center Manager
Top Benefits
About the role
Our client located in Mississauga is looking for a Bilingual Call Centre Manager to lead day-to-day operations, drive performance, and improve customer satisfaction. This role involves managing staff, setting performance targets, streamlining processes, and handling complex customer issues. You'll be responsible for monitoring quality, reporting KPIs, overseeing recruitment and training, and ensuring high service standards while maintaining budget goals.
Our client offers:
- Competitive salary and benefits
- Bonus incentive target
- 3 weeks of vacation per year
- Pension plan
- Work for an industry leader
Key Responsibilities:
- Set and meet targets for efficiency, quality, and customer service
- Analyze call center metrics and implement improvements
- Lead, train, and motivate teams
- Handle escalated customer issues and complaints
- Manage staffing levels and scheduling
- Support recruitment and onboarding
- Collaborate across departments to improve service delivery
- Identify opportunities to reduce costs and increase profitability
Requirements:
- Fluently bilingual in French and English
- 5–7 years in a call center management role
- Post-secondary degree or equivalent experience
- Strong knowledge of call center operations and metrics
- Excellent leadership, coaching, and conflict resolution skills
- High computer literacy and analytical skills
- Strong communication and interpersonal abilities
- Experience with budgeting and performance reporting
The successful candidate will be required to complete a criminal background check.
BlueSky Personnel Solutions is an equal opportunity employer who welcomes resumes from all interested. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact BlueSky Personnel Solutions.
We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.
About BlueSky Personnel Solutions
BlueSky Personnel Solutions, an award-winning recruitment firm, specializes in bilingual English/French placements. For over 25 years, we have connected individuals to their dream jobs and helped companies build dream teams to grow their businesses.
We cater to a wide range of roles, from entry-level positions to executive management in office administration, across Canada. Our extensive network includes some of the most talented bilingual staff available in the market. Our internal team is fluently bilingual, ensuring that HR managers can seamlessly fill positions without needing to speak French or English.
🏆 Awards and Recognitions:
- Best Bilingual Recruitment Agency in Canada
- Ontario’s Bilingual Staffing and Recruitment Experts of the Year
- #1 Recruiter Agency in Toronto by Top Recruiter
- Gold Stevie Award for Thought Leadership in Recruitment
- Gold Stevie Award – Maryanne Mesic for Recruiting or Talent Acquisition Professional of the Year
- Silver Stevie Award for Talent Acquisition & Retention Solution Provider
- Gold Stevie Award for Women-Run Workplace of the Year (10 or fewer employees)
- HR Reporter Reader's Choice Award Winner
Notable Achievements of Julie Labrie, President:
- #3 Recruiter in Canada by Top Recruiter
- Top 100 Staffing Leaders to Watch by The World Staffing Awards
- Influential Businesswomen Awards – Best Bilingual Recruitment Expert
Julie Labrie, our president, is not only a successful entrepreneur but also the author of the #1 bestselling book, "How to Find the Best Talent to Grow Your Business". Her book has garnered high praise from leading industry professionals.
As a trusted media commentator, Julie provides talent management and career advice across numerous platforms (TV, radio, print), including CTV, CBC, Global News, NewsTalk 1010, Radio-Canada, HR Reporter, TFO, Recruiting Daily to name a few. She is also a columnist and resident recruitment expert for The Globe and Mail.
Bilingual Call Center Manager
Top Benefits
About the role
Our client located in Mississauga is looking for a Bilingual Call Centre Manager to lead day-to-day operations, drive performance, and improve customer satisfaction. This role involves managing staff, setting performance targets, streamlining processes, and handling complex customer issues. You'll be responsible for monitoring quality, reporting KPIs, overseeing recruitment and training, and ensuring high service standards while maintaining budget goals.
Our client offers:
- Competitive salary and benefits
- Bonus incentive target
- 3 weeks of vacation per year
- Pension plan
- Work for an industry leader
Key Responsibilities:
- Set and meet targets for efficiency, quality, and customer service
- Analyze call center metrics and implement improvements
- Lead, train, and motivate teams
- Handle escalated customer issues and complaints
- Manage staffing levels and scheduling
- Support recruitment and onboarding
- Collaborate across departments to improve service delivery
- Identify opportunities to reduce costs and increase profitability
Requirements:
- Fluently bilingual in French and English
- 5–7 years in a call center management role
- Post-secondary degree or equivalent experience
- Strong knowledge of call center operations and metrics
- Excellent leadership, coaching, and conflict resolution skills
- High computer literacy and analytical skills
- Strong communication and interpersonal abilities
- Experience with budgeting and performance reporting
The successful candidate will be required to complete a criminal background check.
BlueSky Personnel Solutions is an equal opportunity employer who welcomes resumes from all interested. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact BlueSky Personnel Solutions.
We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.
About BlueSky Personnel Solutions
BlueSky Personnel Solutions, an award-winning recruitment firm, specializes in bilingual English/French placements. For over 25 years, we have connected individuals to their dream jobs and helped companies build dream teams to grow their businesses.
We cater to a wide range of roles, from entry-level positions to executive management in office administration, across Canada. Our extensive network includes some of the most talented bilingual staff available in the market. Our internal team is fluently bilingual, ensuring that HR managers can seamlessly fill positions without needing to speak French or English.
🏆 Awards and Recognitions:
- Best Bilingual Recruitment Agency in Canada
- Ontario’s Bilingual Staffing and Recruitment Experts of the Year
- #1 Recruiter Agency in Toronto by Top Recruiter
- Gold Stevie Award for Thought Leadership in Recruitment
- Gold Stevie Award – Maryanne Mesic for Recruiting or Talent Acquisition Professional of the Year
- Silver Stevie Award for Talent Acquisition & Retention Solution Provider
- Gold Stevie Award for Women-Run Workplace of the Year (10 or fewer employees)
- HR Reporter Reader's Choice Award Winner
Notable Achievements of Julie Labrie, President:
- #3 Recruiter in Canada by Top Recruiter
- Top 100 Staffing Leaders to Watch by The World Staffing Awards
- Influential Businesswomen Awards – Best Bilingual Recruitment Expert
Julie Labrie, our president, is not only a successful entrepreneur but also the author of the #1 bestselling book, "How to Find the Best Talent to Grow Your Business". Her book has garnered high praise from leading industry professionals.
As a trusted media commentator, Julie provides talent management and career advice across numerous platforms (TV, radio, print), including CTV, CBC, Global News, NewsTalk 1010, Radio-Canada, HR Reporter, TFO, Recruiting Daily to name a few. She is also a columnist and resident recruitment expert for The Globe and Mail.