Shift Leader (Parking)
About the role
Regular/Temporary
Regular
Job Title
Shift Leader (Parking)
Job ID
69627
Location
Central Campus
Open Date
06/02/2025
Job Type
Continuing
Close Date
06/06/2025
Employee Group
Unifor Unit 3, Parking
Favorite Job
Department
Parking
Salary Grade/Band
Shift Leader Hiring Rate
Salary Range
$24.01 - $24.01 (hourly)
Hours per Week
40
Posting Details
Schedule
Monday to Friday 2:00pm - 10:30pm 40 hours per week.
Education Level
Requires minimum 2-year experience in parking operations or related field
Career Level
Requires minimum 2-year experience in parking operations or related field, leadership experience
Job Description
MAIN PURPOSE AND SCOPE:
Support day-to-day operation of multiple parking facilities at various on campus and off-site locations. Provide direction and guidance to full-time and part-time staff for day-to-day operations, schedules, and assignments. Operate parking systems, provide access control to parking lots, control on campus traffic and parking enforcement. As well, allocate staff assignments and activities. Deliver customer service, in a respectful, professional, and polite manner when responding to inquiries from from operational staff, campus community and visitors and which are aligned to department policies, procedures, and parking regulations. They will demonstrate the core values of teamwork, accountability, integrity, respect, and trust.
DUTIES AND RESPONSIBILITIES:
- Communicate with colleagues, students, campus partners and external community in a respectful, polite, and professional manner.
- Ability to handle fast-paced working conditions.
- Provide support and instructions to operational staff for assigned tasks connected to day-to-day operations.
- Coordinate activities associated to events, projects or maintenance work connected to parking
- Provide various administrative support functions related to campus activities, staff assignments, system issues that interfere or disrupt access control or parking.
- Trouble-shoot automation system issues that interfere or disrupt access control or parking.
- Record and track parking system issues through work orders and technical service requests.
- Collaborate with parking administration department and other parking facilities users.
- Understand and acknowledge application of parking regulations.
- Compile inventory reports for supplies and tools used to maintain systems and equipment.
- Monitor, report and document the condition of surface and underground parking facilities, to include but not limited to; lighting, asphalt condition, pavement marking, signage and any maintenance work and snow removal.
- Perform assigned tasks connected to day-to-day parking operations to include but not limited to, management of parking lot capacity limits, control of vehicle traffic at parking access points, give parking violations to vehicles in contravention of parking regulations, respond to intercom calls and attention to customer concerns while adhering to parking policies and procedures.
- Other duties as assigned.
Qualifications:
- Requires minimum 2-year experience in parking operations or related field.
- Communication capabilities to show patience, active listening, and ability to use positive language when dealing with customers.
- Organizational Skills to manage various systems.
- Interpersonal skills to support conflict resolution and excellent oral and written communication.
- Flexible to a changeable work environment.
Working Conditions:
- Must work assigned shifts in accordance with operational needs. Ongoing rotational shift during regular work week and occasional weekends as required for operational needs.
- Able to work in any indoor and/or outdoor environments.
Physical Requirements:
- Required to stay in position and/or move for unlimited times for the duration of job assignment.
- Perform repetitive tasks that include but not limited to, answering intercom, utilizing a computer keyboard/mouse, watching monitors, writing tickets, and directing traffic.
- Lifting of equipment to include but not limited to, pylons, portable signs, boxes, gate arms.
How To Apply
To apply for this job, please submit your application online.
Employment Equity Statement
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
- Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679
to communicate accommodation needs.
Interview Experience
At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.
About McMaster University
McMaster University, one of four Canadian universities listed among the Top 100 universities in the world, is renowned for its innovation in both learning and discovery. It has a student population of 30,000, and more than 185,000 alumni in 137 countries.
Shift Leader (Parking)
About the role
Regular/Temporary
Regular
Job Title
Shift Leader (Parking)
Job ID
69627
Location
Central Campus
Open Date
06/02/2025
Job Type
Continuing
Close Date
06/06/2025
Employee Group
Unifor Unit 3, Parking
Favorite Job
Department
Parking
Salary Grade/Band
Shift Leader Hiring Rate
Salary Range
$24.01 - $24.01 (hourly)
Hours per Week
40
Posting Details
Schedule
Monday to Friday 2:00pm - 10:30pm 40 hours per week.
Education Level
Requires minimum 2-year experience in parking operations or related field
Career Level
Requires minimum 2-year experience in parking operations or related field, leadership experience
Job Description
MAIN PURPOSE AND SCOPE:
Support day-to-day operation of multiple parking facilities at various on campus and off-site locations. Provide direction and guidance to full-time and part-time staff for day-to-day operations, schedules, and assignments. Operate parking systems, provide access control to parking lots, control on campus traffic and parking enforcement. As well, allocate staff assignments and activities. Deliver customer service, in a respectful, professional, and polite manner when responding to inquiries from from operational staff, campus community and visitors and which are aligned to department policies, procedures, and parking regulations. They will demonstrate the core values of teamwork, accountability, integrity, respect, and trust.
DUTIES AND RESPONSIBILITIES:
- Communicate with colleagues, students, campus partners and external community in a respectful, polite, and professional manner.
- Ability to handle fast-paced working conditions.
- Provide support and instructions to operational staff for assigned tasks connected to day-to-day operations.
- Coordinate activities associated to events, projects or maintenance work connected to parking
- Provide various administrative support functions related to campus activities, staff assignments, system issues that interfere or disrupt access control or parking.
- Trouble-shoot automation system issues that interfere or disrupt access control or parking.
- Record and track parking system issues through work orders and technical service requests.
- Collaborate with parking administration department and other parking facilities users.
- Understand and acknowledge application of parking regulations.
- Compile inventory reports for supplies and tools used to maintain systems and equipment.
- Monitor, report and document the condition of surface and underground parking facilities, to include but not limited to; lighting, asphalt condition, pavement marking, signage and any maintenance work and snow removal.
- Perform assigned tasks connected to day-to-day parking operations to include but not limited to, management of parking lot capacity limits, control of vehicle traffic at parking access points, give parking violations to vehicles in contravention of parking regulations, respond to intercom calls and attention to customer concerns while adhering to parking policies and procedures.
- Other duties as assigned.
Qualifications:
- Requires minimum 2-year experience in parking operations or related field.
- Communication capabilities to show patience, active listening, and ability to use positive language when dealing with customers.
- Organizational Skills to manage various systems.
- Interpersonal skills to support conflict resolution and excellent oral and written communication.
- Flexible to a changeable work environment.
Working Conditions:
- Must work assigned shifts in accordance with operational needs. Ongoing rotational shift during regular work week and occasional weekends as required for operational needs.
- Able to work in any indoor and/or outdoor environments.
Physical Requirements:
- Required to stay in position and/or move for unlimited times for the duration of job assignment.
- Perform repetitive tasks that include but not limited to, answering intercom, utilizing a computer keyboard/mouse, watching monitors, writing tickets, and directing traffic.
- Lifting of equipment to include but not limited to, pylons, portable signs, boxes, gate arms.
How To Apply
To apply for this job, please submit your application online.
Employment Equity Statement
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
- Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679
to communicate accommodation needs.
Interview Experience
At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.
About McMaster University
McMaster University, one of four Canadian universities listed among the Top 100 universities in the world, is renowned for its innovation in both learning and discovery. It has a student population of 30,000, and more than 185,000 alumni in 137 countries.