Top Benefits
About the role
WHO WE ARE
CAA Niagara is a proud and long-standing employer in the Niagara Region. For over 100 years, we've served our community with trusted services like emergency roadside assistance, travel planning, insurance coverage, and membership benefits. With over 167,000 members, we continue to grow by offering relevant, value-driven products that enhance lives.
We’re more than just a brand — we’re a team of passionate individuals who care about our members and our community.
Join Our Team as a Member Service Representative!
Part-Time | Onsite | Multiple Branch Locations
THE ROLE: MEMBER SERVICE REPRESENTATIVE (MSR)
This isn't your typical desk job. As a Member Service Representative, you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone.
This is a multi-faceted, fast-paced position where no two days look the same. You'll wear many hats — from sales advisor and customer support specialist to travel insurance — all while staying on the move and shifting roles to meet the needs of the day. Your ability to adapt, connect, and create exceptional experiences is what makes you a standout.
Does this sound like you?
- You thrive on variety and love the idea of switching tasks.
- You're a people person, energized by interactions both in person and over the phone.
- You're ready to step into a role that blends customer service, sales, and support.
WHAT YOU’LL DO
As a Member Service Representative, you'll be expected to:
- Be a CAA Niagara Ambassador, representing our values and mission with professionalism and pride.
- Deliver exceptional in-person and over-the-phone customer service that builds trust and loyalty.
- Assist members with a wide range of services: joining/renewing memberships, savings programs, insurance and travel referrals, and more.
- Seamlessly move between roles and locations based on daily needs — flexibility and a team-player mindset are essential.
- Provide accurate and helpful information, ensuring every member leaves with more value than when they came in.
WHAT YOU BRING
- A strong passion for customers with experience providing exceptional service
- Skills: Tech-savvy with Microsoft applications, great communication, strong multitasking, and an eye for detail.
- Personality: Outgoing, dependable, flexible, and eager to learn. You’re someone who thrives in a busy, ever-changing environment.
- Availability: Able to work flexible hours (days, evenings, weekends).
WHAT’S IN IT FOR YOU
- Opportunities for training, growth, and development
- Wellness and green living reimbursements
- Participate in our Give Where You Live community program
OUR INTERVIEW PROCESS
We want to ensure the right fit for both you and our team. Here's what you can expect:
Stage 1: Telephone interview
Stage 2: In-person interview at one of our branch locations
Stage 3: Reference checks and background screening
READY TO APPLY?
If you're passionate about people, thrive in a role that keeps you on your toes, and want to be part of a trusted brand that values its employees and members alike — we want to hear from you!
Submit your resume today and start your journey with CAA Niagara.
CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca
We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.
About CAA NIAGARA
CAA Niagara is a not-for-profit membership organization that offers roadside assistance, insurance, travel and rewards. We serve Members in the Niagara Region with five branch locations in St. Catharines, Niagara Falls, Welland, Thorold and Grimsby.
Top Benefits
About the role
WHO WE ARE
CAA Niagara is a proud and long-standing employer in the Niagara Region. For over 100 years, we've served our community with trusted services like emergency roadside assistance, travel planning, insurance coverage, and membership benefits. With over 167,000 members, we continue to grow by offering relevant, value-driven products that enhance lives.
We’re more than just a brand — we’re a team of passionate individuals who care about our members and our community.
Join Our Team as a Member Service Representative!
Part-Time | Onsite | Multiple Branch Locations
THE ROLE: MEMBER SERVICE REPRESENTATIVE (MSR)
This isn't your typical desk job. As a Member Service Representative, you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone.
This is a multi-faceted, fast-paced position where no two days look the same. You'll wear many hats — from sales advisor and customer support specialist to travel insurance — all while staying on the move and shifting roles to meet the needs of the day. Your ability to adapt, connect, and create exceptional experiences is what makes you a standout.
Does this sound like you?
- You thrive on variety and love the idea of switching tasks.
- You're a people person, energized by interactions both in person and over the phone.
- You're ready to step into a role that blends customer service, sales, and support.
WHAT YOU’LL DO
As a Member Service Representative, you'll be expected to:
- Be a CAA Niagara Ambassador, representing our values and mission with professionalism and pride.
- Deliver exceptional in-person and over-the-phone customer service that builds trust and loyalty.
- Assist members with a wide range of services: joining/renewing memberships, savings programs, insurance and travel referrals, and more.
- Seamlessly move between roles and locations based on daily needs — flexibility and a team-player mindset are essential.
- Provide accurate and helpful information, ensuring every member leaves with more value than when they came in.
WHAT YOU BRING
- A strong passion for customers with experience providing exceptional service
- Skills: Tech-savvy with Microsoft applications, great communication, strong multitasking, and an eye for detail.
- Personality: Outgoing, dependable, flexible, and eager to learn. You’re someone who thrives in a busy, ever-changing environment.
- Availability: Able to work flexible hours (days, evenings, weekends).
WHAT’S IN IT FOR YOU
- Opportunities for training, growth, and development
- Wellness and green living reimbursements
- Participate in our Give Where You Live community program
OUR INTERVIEW PROCESS
We want to ensure the right fit for both you and our team. Here's what you can expect:
Stage 1: Telephone interview
Stage 2: In-person interview at one of our branch locations
Stage 3: Reference checks and background screening
READY TO APPLY?
If you're passionate about people, thrive in a role that keeps you on your toes, and want to be part of a trusted brand that values its employees and members alike — we want to hear from you!
Submit your resume today and start your journey with CAA Niagara.
CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca
We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.
About CAA NIAGARA
CAA Niagara is a not-for-profit membership organization that offers roadside assistance, insurance, travel and rewards. We serve Members in the Niagara Region with five branch locations in St. Catharines, Niagara Falls, Welland, Thorold and Grimsby.