To serve as a key member of the Front of House events team, delivering a seamless guest experience by providing attentive service, and maintaining cleanliness. They anticipate and fulfill guests' needs while coordinating with the culinary team.

Ideal Candidate

The Lead Team Member exemplifies excellence in their role, serving as a role model and expert for fellow team members. This individual is dedicated to enhancing the guest experience and motivating their peers in real-time.

In addition to core responsibilities, the Lead Team Member takes ownership of training others and supports the implementation of updated processes. As an ambassador of core values, they promote effective communication and ensure smooth shift transitions, fostering a collaborative environment.

Detail-oriented, personable, and proactive. They have a passion for hospitality and thrive in a fast-paced, high-energy environment. With excellent communication skills, attention to detail, and a strong commitment to service excellence, they anticipate and fulfill guests' needs while coordinating with the culinary team. Their professionalism and positive attitude contribute to the overall success of events and uphold the company's high standards.

Key Accountabilities:

• Address and resolve minor guest complaints and issues promptly.
• Provide real-time encouragement and feedback to team members.
• Offer guidance and support to team members during shifts.
• Provide basic area direction
• Assist in the development and implementation of new processes and procedures.
• Train new team members on area protocols and standards as well as train current team on any area changes
• Facilitate effective communication among team members.
• Ensure smooth transitions between shifts by providing comprehensive handovers."
• Successfully open & close department as needed
• Core value & role ambassador
• Complete and verify area-specific checklists
• Role administrative duties as assigned
• Area inventory counts as assigned
• Monitor operations to identify potential issues and communicate these concerns to management.
• Participate in JHSC meetings and activities.
• Promote workplace health and safety initiatives.
• Set up event and wedding spaces according to instructions from the Event Manager and guest details.
• Ensure tables are impeccably set with appropriate linen, dishware, and flatware.
• Fill water glasses prior to guests’ arrival and refill them throughout the event.
• Greet guests warmly as they arrive and direct them appropriately.
• Offer welcome drinks and tray-serve hors d’oeuvres, answering any inquiries about the items being served.
• Take guests’ orders, noting any special requests or dietary restrictions, and communicate guests’ needs to the Maître D and culinary team.
• Deliver courses to tables, accurately presenting guests with their selections.
• Ensure food is replenished in a timely manner when applicable (e.g., bread, food stations).
• Anticipate guests’ needs continually and fulfill them appropriately.
• Clear dishes and flatware once food service is completed, ensuring guest tables remain tidy and clutter-free by discreetly removing empty glassware, plates, etc.
• Demonstrate a sense of urgency while remaining poised during peak periods.
• Seek out additional tasks during slower periods, such as polishing cutlery and assembling items necessary for reset, to stay ahead of the next stage in service.
• Efficiently clean the event space by stripping linens and napkins and taking down decorations as instructed.
• Reset the event space as directed, ensuring linens are clean and properly placed.
• Always act with integrity and honesty, taking responsibility for decisions and actions.
• Exhibit a positive and upbeat attitude toward guests and fellow team members.
• Maintain positive relationships within the team and with those outside of it, working together toward the common goal of success across the property.
• Willingly accept additional tasks as required for the effective functioning of the work unit.
• Arrive to work promptly and well-presented, in full uniform, and ready for each shift with all necessary tools for the job.
• Provide exceptional service to ensure a memorable and upscale experience for all guests.
• Additional Duties: In addition to the accountabilities listed above, there may be other duties as assigned by your manager. These duties may vary slightly depending on the property.

What we would like you to bring to the position:

• Smart Serve certification
• WHMIS Certification (training provided)
• 1+ years of relevant experience
• Attention to Detail: Ensuring every aspect of the event setup and service is perfect.
• Communication Skills: Clearly and effectively interacting with guests and team members.
• Guest Service: Providing exceptional service to create a memorable experience for guests.
• Teamwork: Collaborating with colleagues to ensure smooth event execution.
• Time Management: Efficiently managing tasks and prioritizing during peak periods.
• Professionalism: Maintaining a polished appearance and demeanor at all times

Advantages of joining The Pearle Hotel & Spa Team:

• Competitive wages
• Co-paid benefits for permanent team members after 3 months
• Discounts at all Pearle Hospitality restaurants, hotels and spas
• Marriott discounts
• Training and Development
• Growth opportunities
• On-Site Parking
• Wellness Program
• Amazing team and company culture!

Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.

Job Type: Part-time

Additional pay:

• Overtime pay
• Tips

Schedule:

• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed
• Weekends only

Application question(s):

• Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location (ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)

Experience:

• Serving: 1 year (required)

Licence/Certification:

• Smart Serve (required)

Work Location: In person