A LITTLE ABOUT US...

In 1985, Ed McNally founded Big Rock Brewery Inc. (“Big Rock”) to contest the time's beer trends. Three bold, European-inspired offerings forged an industry at a time heavy on easy drinking lagers and light on flavour. Today, our extensive portfolio of signature beers, ongoing seasonal offerings, ciders (Rock Creek Cider® series), RTDs and custom-crafted private label products keep us at the forefront of the craft beer revolution and still proudly contesting the beer trends of today.

Inside Sales & Retail Support

SUMMARY

Pour Your Passion Into Every Brand — Join us as an Inside Sales & Retail Support!

Are you collaborative, detail-oriented, and a little crafty? We have the perfect role for you! This entry-level position supports sales and administration working with cross-functional teams to achieve best in class consumer experience — all while building key skills for future advancement at Big Rock.

In addition to inside sales, this role covers reception and administrative duties, acting as the first point of contact for customers, visitors, and vendors. You'll help create a welcoming, professional atmosphere, provide superior guest service in our on-site retail store, and ensure our products are showcased beautifully.

This is a full-time role with hours Monday to Friday, 40 hours per week.

RESPONSIBILITIES:

Inside Sales Team:

• Identifying and qualifying potential customers, often through cold calling or email outreach.
• Managing a new customer base through Big Rock’s CRM and building sales through phone & email.
• Serve as lead for creating a best in class user experience across all touch points: digital engagement, fulfillment, returns processing, etc.
• Taking calls, emails and fax for customer orders on a daily basis to ensure seamless ordering experience

Reception & Administration:

• Manage the reception desk: answer phones, greet visitors, and handle customer inquiries.
• Process customer orders, assist with retail store stocking, and handle package deliveries.
• Operate the POS system, count cash, manage opening/closing floats, and balance daily sales.
• General & Cross-Functional Collaboration:
• Act as the resource person for the sales team regarding Master Data and ERP.
• Support budget management through POs, invoicing, and expense tracking.
• Collaborate with internal stakeholders (Packaging, Graphic, Operations, Sales) to accomplish business objectives.
• Perform other related duties as required and assigned.

REQUIREMENTS:

• Must be at least 18 years of age (legal drinking age).
• Must have or be willing to complete AGLC ProServe certification.
• High school diploma required; post-secondary education in Business Administration or a related field preferred

QUALIFICATIONS:

• 1–2 years of relevant sales or marketing experience.
• SAP experience.
• Advanced knowledge of MS Office (Word, Excel, PowerPoint, SharePoint).
• Previous experience in CPG (Consumer Packaged Goods) is an asset.
• Previous experience in the beer/alcohol industry is an asset.
• Experience executing go-to-market strategies and new product releases.
• Strong interpersonal and communication skills both written and verbal.
• Strong attention to detail, time-management, organizational skills, and ability to multitask.
• High energy, proactive mindset, and passion for Big Rock’s vision and mission.
• Ability to work effectively in team settings and collaborate across departments.

If you are interested in joining a fast-paced, entrepreneurial, success focused organization, please apply.

Thank you for your interest in Big Rock. Please note that only those applicants selected for an interview will be contacted.

We look forward to hearing from you!

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• What are your salary expectations?

Work Location: In person