POSITION SUMMARY:

The Sales Representative is responsible for ensuring that Wasaya Airways LP customers receive a service that is friendly, reliable, and efficient and to provide guidance for our front-line services.

The Sales Representative will prospect new accounts to expand Wasaya’s customer base and be responsible for the overall ownership and accountability of the day-to-day relationship with their designated client(s).

MAJOR RESPONSIBILITIES:

• Assist with the prospecting of new opportunities for Passenger, Charter, and Cargo Clients
• Prepare customer quotes and book charters.
• Follow up with customers regarding quotes and bookings as required.
• Arrange and attend meetings with various organizations, clients, and potential clients.
• Work very closely and collaborate with relevant departments and employees, regarding charters.
• Offer exceptional customer service and ensure that customer needs are always met.
• Maintain accurate records of sales and customer service information within the client databases as required.
• Provide clerical and administrative assistance to Charter Sales staff as necessary.
• Work closely with the Marketing department for promotions and sales
• Maintain and keep up to date files on aviation regulations.
• Participate in corporate marketing activities, such as conferences, home and trade shows and open house events as required.
• Assist in the preparation of customized itineraries to suit the client’s needs and budget.
• Strive to obtain the best route possible to help customers stretch their travel dollars.
• Meet and exceed sales revenue targets for new business and renewals.
• Identify and capitalize on new business opportunities within the account base.
• Build strong relationships with key decision makers throughout all departments of the client.
• Be able to complete sales cycles including the preparation of proposals, sales presentations, and service delivery.
• Provide detailed account information on both prospects and customers by using CRM tools and managing a sales pipeline for accurate forecasting of revenue.
• Establish and maintain regular contact with corporate clients and government agencies and other business partners regarding air services while ensuring professional quality customer service.
• Foster a healthy working environment and promote a positive climate within the workplace.
• Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.

Skills and Qualifications

• High school diploma or equivalent
• 1-3 years of previous salesexperience or an equivalent combination of related post-secondary education and experience
• Strong customer service and troubleshooting skills.
• Knowledge of the region serviced by Wasaya’s scheduled service.
• Must possess excellent communication skills.
• Superior telephone manners and strong interpersonal skills
• Excellent computer skills, MS-Office preferable, proficient in use of internet and email
• Able to work in a team environment, as well as unsupervised.
• Able to maintain accurate records and uphold customer confidentiality.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure and with minimal supervision.
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Previous airline experience is an asset.
• The ability to communicate in Oji-Cree or Ojibway is an asset.
• Previous airline experience is an asset.
• Experience with and/or knowledge of First Nations Organizations is an asset.

Working Conditions

• Occasional travel is required.
• Weekend and evening work is required.
• This position is 4 days on 4 days off
• On call

Physical Requirements

• Ability to lift or move up to 30lbs.
• Manual dexterity is required to use desktop computers and peripherals.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• On call
• Overtime
• Weekends as needed

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person