Customer Service Representative - Calgary
Top Benefits
About the role
Job Details
Description Customer Service Representative (Part-Time) Up to 30 hours a week | Days, evenings, and weekends | $17.00/hr
Shifts may be scheduled at either of our Calgary locations:
- North Calgary (304 - 35 Avenue NE)
- Downtown Calgary (606 5 Ave SW)
Start your journey with Red Arrow—where service meets adventure. Ready to be the reason someone smiles before their next big adventure? Imagine this: you're the first friendly face a traveler sees, helping them map out their journey, checking them in with a breeze, and getting them excited to hit the road. You're not just behind a counter; you're the travel guru, the problem-solver, and the ultimate trip cheerleader, helping people connect with their destinations, their loved ones, and their dreams.
At Red Arrow, now a proud part of the Keolis Canada family, we don't just move people across Alberta — we create stress-free, seamless travel experiences. Our Customer Service Representatives are the absolute heartbeat of what we do, ensuring every passenger feels welcomed and valued from the moment they step through our doors. If you're a people-person with a knack for making connections and a desire to help others on their way, then this is your boarding call!
What You’ll Do
- Greet and assist customers in person, over the phone, or online
- Book, change, and cancel ticket reservations
- Process payments and handle cash transactions
- Support customers with our online booking system
- Help with check-in, luggage storage, and boarding
- Answer inquiries with kindness and accuracy
- Keep the ticket office organized and stocked
- Perform light cleaning and basic administrative tasks
What We’re Looking For
- Flexible availability (days, evenings, weekends, and split shifts)
- Ability to work from either location is required
- A friendly, service-first attitude
- Strong verbal communication skills
- Solid problem-solving and decision-making abilities
- Quick learner with great attention to detail
- Proficient with Microsoft Office and comfortable using a computer
- Reliable team player who works well independently
- Employment is contingent upon receiving a favorable background check.
Why Work For Us?
- Be part of Alberta’s premier motorcoach company, trusted for comfort, safety, and outstanding customer service
- Join a positive, professional team where your work genuinely makes a difference
- Experience a supportive, family-like work culture
- Great for those seeking part-time work with purpose and flexibility
- Employer-paid parking
- Discounted travel on our luxury motorcoaches
- Access to an Employee Assistance Program (EAP) for wellness and support
- A role that supports work-life balance with flexible scheduling and a welcoming team
About Keolis: Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating every mode from commuter trains and automated metros to shared bicycles. The almost 1,857 employees of Keolis Canada operate light rail vehicles, urban buses, intercity coaches and airport shuttles. For over 12M passengers a year, they make reaching their destination a safe, reliable and pleasant experience.
About Keolis Commuter Services
Keolis is a global leader in public transport operations, management and innovation with partners in 16 countries around the world. Providing transit to more than 3 billion passengers each year, the company leads the way with a full range of mobility solutions across all modes and platforms, including heavy rail, bus, trams, bicycles, digital innovation, autonomous vehicles and driverless rapid transit.
A subsidiary of Keolis headquartered in Boston, Keolis Commuter Services and its team of approximately 2,500 employees operate and maintain the Massachusetts Bay Transportation Authority (MBTA) Commuter Rail, one of the largest commuter rail networks in the United States. Through investments in people, services and innovation, the company is dedicated to positive transformation of the commuter rail, which provides transportation to approximately 127,000 passengers every day.
Customer Service Representative - Calgary
Top Benefits
About the role
Job Details
Description Customer Service Representative (Part-Time) Up to 30 hours a week | Days, evenings, and weekends | $17.00/hr
Shifts may be scheduled at either of our Calgary locations:
- North Calgary (304 - 35 Avenue NE)
- Downtown Calgary (606 5 Ave SW)
Start your journey with Red Arrow—where service meets adventure. Ready to be the reason someone smiles before their next big adventure? Imagine this: you're the first friendly face a traveler sees, helping them map out their journey, checking them in with a breeze, and getting them excited to hit the road. You're not just behind a counter; you're the travel guru, the problem-solver, and the ultimate trip cheerleader, helping people connect with their destinations, their loved ones, and their dreams.
At Red Arrow, now a proud part of the Keolis Canada family, we don't just move people across Alberta — we create stress-free, seamless travel experiences. Our Customer Service Representatives are the absolute heartbeat of what we do, ensuring every passenger feels welcomed and valued from the moment they step through our doors. If you're a people-person with a knack for making connections and a desire to help others on their way, then this is your boarding call!
What You’ll Do
- Greet and assist customers in person, over the phone, or online
- Book, change, and cancel ticket reservations
- Process payments and handle cash transactions
- Support customers with our online booking system
- Help with check-in, luggage storage, and boarding
- Answer inquiries with kindness and accuracy
- Keep the ticket office organized and stocked
- Perform light cleaning and basic administrative tasks
What We’re Looking For
- Flexible availability (days, evenings, weekends, and split shifts)
- Ability to work from either location is required
- A friendly, service-first attitude
- Strong verbal communication skills
- Solid problem-solving and decision-making abilities
- Quick learner with great attention to detail
- Proficient with Microsoft Office and comfortable using a computer
- Reliable team player who works well independently
- Employment is contingent upon receiving a favorable background check.
Why Work For Us?
- Be part of Alberta’s premier motorcoach company, trusted for comfort, safety, and outstanding customer service
- Join a positive, professional team where your work genuinely makes a difference
- Experience a supportive, family-like work culture
- Great for those seeking part-time work with purpose and flexibility
- Employer-paid parking
- Discounted travel on our luxury motorcoaches
- Access to an Employee Assistance Program (EAP) for wellness and support
- A role that supports work-life balance with flexible scheduling and a welcoming team
About Keolis: Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating every mode from commuter trains and automated metros to shared bicycles. The almost 1,857 employees of Keolis Canada operate light rail vehicles, urban buses, intercity coaches and airport shuttles. For over 12M passengers a year, they make reaching their destination a safe, reliable and pleasant experience.
About Keolis Commuter Services
Keolis is a global leader in public transport operations, management and innovation with partners in 16 countries around the world. Providing transit to more than 3 billion passengers each year, the company leads the way with a full range of mobility solutions across all modes and platforms, including heavy rail, bus, trams, bicycles, digital innovation, autonomous vehicles and driverless rapid transit.
A subsidiary of Keolis headquartered in Boston, Keolis Commuter Services and its team of approximately 2,500 employees operate and maintain the Massachusetts Bay Transportation Authority (MBTA) Commuter Rail, one of the largest commuter rail networks in the United States. Through investments in people, services and innovation, the company is dedicated to positive transformation of the commuter rail, which provides transportation to approximately 127,000 passengers every day.