The Senior Business Analyst works with business leaders within the Office of the Registrar (OTR) to identify their business needs and transforms them into business processes and/or information technology system requirements. The incumbent leads and maintains the Salesforce (Sales Cloud & Marketing Cloud) and PeopleSoft Campus products and is involved in all aspects of user management. The incumbent performs the initial assessment of new business process and/or system requirements, determines feasibility, significance, and scope. As an advocate of business interests, the incumbent works to identify business and technology gaps, documents and manages requirements and models business solutions. Where technical solutions are needed, the incumbent conveys the business requirements in technical terms, architects’ solutions, and leads the change initiative within and beyond the OTR (i.e., Information Technology, Faculties, etc.).

What You’ll Be Doing

• Providing a critical, technical, and analytical role in the development and maintenance to the Salesforce and PeopleSoft Campus environments;

• Developing, analyzing, and implementing functional operations in support of Salesforce (Sales Cloud & Marketing Cloud) and PeopleSoft Campus Solutions;

• Conducting complex business systems analysis and system design;

• Assessing, analyzing, and documenting requirements of new or existing processes/systems which integrate with other information systems;

• Providing business data intelligence through the creation of reports and data analysis;

• Training and development of end-users;

• Performing other related duties as assigned.

About You

You have a knack for thinking critically about how processes flow and how to build systems.

You enjoy balancing many different tasks, staying organized and like to develop processes or systems to keep things running smoothly.

You have a highly collaborative spirit and strong interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

The successful candidate will also meet the following requirements:

• 3-year diploma/degree in Information Technology, Business Analysis, or a related field along with 8 years extensive experience in architecting, solutioning, developing, and operating business infrastructure and services including 2 years Salesforce experience (Sales Cloud & Marketing Cloud) that includes administration, configuration, setup, and integration to 3rd party solutions. (Consideration will be given to candidates who have worked with other industry leading CRM solutions)

• Demonstrated project leadership skills with an ability to effectively delegate tasks and provide constructive feedback;

• Experience mapping processes and performing present state, future state and gap analysis used for business performance improvement;

• Sound prior experience with process design, system analysis and development, testing and implementation;

• Technical leadership including complex coding (i.e., SQL) and debugging of source code.

• Workshop development, facilitation, and training;

• Conducting cost benefit analysis and business case and project charter development.

• Creating proposals, requirements gathering/documentation and providing status reports for management;

• Managing and negotiating deadlines;

• Experience leading large complex technical projects;

• Exceptional teamwork, leadership, client service orientation and communication (including presentation) skills.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

• For more information, visit: Why Work at Sheridan

Other Details
Faculty/Department: Office of the Registrar
Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid Position | On-site at least 3 days/week
Reference #: J0525-0799
Employee Group: Support Staff
Payband: K
Hourly Range: $46.08 - $53.43
Hours/Week: 8:30am – 4:30pm
Hours: 35
Application Deadline: June 18, 2025
Application Details: This is a temporary position that may continue until July 31, 2026

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.