Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The Community Residential Facility (CRF) Program Supervisor assists the Director of Resident Services in the development and supervision of the CRF program. The Program Supervisor administers case management for the residents and ensures needs of residents are met. In addition, the Program Supervisor monitors, trains, and supports the Mental Health Support Workers.

ACCOUNTABILITIES:

CRF Program:

• The Program Supervisor supervises the development and delivery of programs at the CRF
• Liaise with CSC Parole to maintain good working relationship
• Provide support and submit recommendations when applicable to Resident Services Director and Executive Director as they negotiate with the Government
• Is responsible for maintaining all files on the CSC network system for reporting and communicating with CSC staff regarding residents and potential residents
• Chairs the CRF Admissions Committee
• To ensure the environment and programming is supportive and nurturing and includes a high degree of support workers and resident involvement and decision-making
• Ensures implementation and oversight of policies and procedures and ensures they are understood and adhered to by employees
• In collaboration with the Resident Services Director, assess, design, implement, monitor and evaluate program
• Provide support to help fulfill accreditation standards
• Maintains records on outcomes and completes a yearly report
• Supports the growth and development of the program
• Maintains and promotes a positive public image of the Salvation Army CRF by providing a high caliber of services and by dealing with the public and professional contacts in a courteous and professional manner
• Is part of the on-call rotation
• Participates in bi-weekly Team Meetings
• Participates in all Waterston Ministries Leadership Team meetings and Caseworker meetings
• Participates in community and Salvation Army forums as requested by Director of Resident Services

Casework Accountabilities and Client Support:

• Provide case management services for the residents of the CRF
• Reviews referrals from CSC Parole and other sources with Resident Services Director or designate and ensures all necessary information is available to make admission decisions
• Decisions on referrals to be made in a timely fashion when referral information is complete.
• Completes pre-admission house tours and provides information to potential residents and their workers, provides handbook, basic tour of main living areas
• Completes discharge processes when residents are discharged from the program, ensures resident’s belongings are packed,
• Builds and maintains a therapeutic milieu with workers and residents
• Ensures the physical and psychological needs of residents are being met through programming, individual counselling, etc.
• Arranges passes for residents
• Maintains regular contact with CSC Parole officers and those directly involved in the resident’s day to day well-beingCompletes reports and maintains records and for current and discharged residents and ensures staff reports meet program and Justice Standards
• Completes yearly reports on program outcomes
• Provides statistical and evaluative information to management and funders
• To support and encourage graduates of the program in their transition
• To support the efforts made to meet the residents’ spiritual needs and cultural practice

Human Resources:

• Oversight of the CRF mentoring of staff.
• To engage in regular supervision with the Director of Resident Services
• Ensures implementation and oversight of policies and procedures and ensures they are understood and adhered to by employees
• May participate in hiring, orientating, training, coaching, evaluating, and scheduling of staff in accordance with contracts and residential standards
• Assist with staff time sheets and ensures they are submitted for payroll purposes
• Monitors and assist with staff safety practices in compliance with health and safety standards and prepares, submits, and acts on incident reports; identifies proactive safety measures to the Director of Resident Services based on needs and concerns
• Assumes the role of a front-line residential advisor as needed
• To be responsible for own professional self-development

Administration, Documentation & Reporting:

• Assist with statistical reports (including SAMIS) and other documents for Administration
• Maintain accurate, comprehensive, legible, and current client file records.
• Maintains familiarity with funder requirements and contract agreements related to the CRF program and assist to fulfill reporting requirements to funder standards.
• To assist in ensuring program vehicles are maintained and in safe working order
• Provides back up support for reception (answers phones, doors, etc. as needed)
• Record unusual or out of character behaviours noticed in daily logbooks and report them to appropriate partners
• Maintain monthly fiscal logs for bus passes, petty cash, and gift cards

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

• CRF Team Meetings
• CRF Admissions Committee
• Waterston Ministry Leadership Team
• Waterston Ministry Caseworker Team Meetings

External:

• CSC ParoleMinistry of Social ServicesOscana CCCStaff at Federal Penitentiaries Community Workers, Health Professionals

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

• Reports directly to: Director of Resident Services.
• Direct reports for this position: up to 4 Mental Health Support Workers
• Provides coaching and mentoring of up to 4 full, part-time, and casual staff utilizing the Performance Enhancement and Coaching Model (PEAC)

FINANCIAL AND MATERIALS MANAGEMENT:

• The role will have a credit card support purchases for programming.
• Maintain monthly fiscal logs for bus passes, petty cash, and gift cards
• Complete bi-weekly Payroll

WORKING CONDITIONS:

• Work setting is at Waterston Centre which is a Residential facility with shift work required.
• Be willing to work extra time occasionally when required to support programming requirements within the Ministry Unit
• Ability and willingness to work flexible hours per the needs and requirements of the position
• The incumbent will/may work under the following disagreeable conditions:
• Work-related stress
• Dealing with angry and abusive people
• Dealing with Crisis Situations
• Little travel associated with this position
• Ability to lift up to 20 pounds
• Flexible work schedule to accommodate different types of programming and emergencies
• May be on-call 24/7 for emergencies and staffing related issues

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• Completed a post-secondary University Degree in social work or equivalent education
• Current Driver’s licence and driving abstract
• CPR First Aid (C)
• ASIST

Experience and Skilled Knowledge Requirements

• Minimum of three to five (3-5) years of prior related experience in a residential setting working with marginalized clientele.
• Minimum of two (2) years of prior related experience in supervision, leadership, coaching, and motivating staff in a residential setting.
• Experience working with Justice programs is preferred
• Demonstrated understanding of the Behavior Based Model
• Experience in a case management system

Skills and Capabilities (examples provided below):

• Ability and willingness to consent to and meet the necessary clearance criteria as determined by The Salvation Army and the ability to obtain all required clearances by Correctional Services Canada (CSC)
• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Ability to organize and prioritize multiple tasks in a fast-paced environment
• Strong interpersonal, motivational, leadership, and organizational skills.
• Attentive listening skills for the purpose of supervision, coaching, and conflict resolution.
• Demonstrates effective interpersonal and communication skills and the ability to deal with internal and external contacts at all levels of the organization in a professional manner.
• Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.
• Demonstrates experience with Microsoft Office, internet, and keyboarding
• Understands the dynamics of resident’s behaviour with the ability to assess their needs and risks
• Ability to demonstrate understanding of and empathy toward cultural differences
• Has skill in understanding the use of authority in supervision and effective intervention in crisis situations.
• Ability and willingness to support the mission and purpose of The Salvation Army

Police Record Check with vulnerable sector check required - paid by candidate

Compensation:

The target hiring range for this position is $26.35 to $32.94 with a maximum of $39.53.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.