Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level A

Job Title

Associate International Student Recruiter and Advisor

Department

UBCO | Leadership | Okanagan | Recruitment | International Student Initiative

Compensation Range

$5,365.42 - $7,709.92 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

July 22, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Plans and executes a wide range of effective recruiting and advising services to international students and Canadian students schooled outside of Canada, as well as international students schooled within Canadian colleges and high schools, in support of the International Student Initiative’s enterprise-wide mandate to meet the Faculties’ international enrolment targets in undergraduate programs as well as in select other programs that have been identified as strategic initiatives for the University.

Organizational Status

Reports to the Manager, International Recruitment, UBC Okanagan on an overall strategic and

operational basis. Off-campus recruiting and advising work is focused on the assigned region, as such, the associate recruiter also takes operational direction from the leadership of the assigned

regional team. Works collaboratively with members of other ISI teams at both UBC's Okanagan and Vancouver campuses. Works closely and collaboratively with academic advisors and other faculty or staff involved with international students in the Faculties and student service units to support the

recruitment, advising, admission and transition to UBC of international undergraduate students from the region assigned.

Work Performed

Recruiting and advising services

1. In consultation with the Manager, International Recruitment, plans, organizes and conducts in

person and virtual visits to third-party recruitment organizations (TPRs), secondary schools and

colleges in the region assigned, to meet with counselors and advise prospective undergraduate

students. May involve meeting with prospective visiting students or students intending to transfer to UBC from other post-secondary institutions. May involve carrying out research on new schools to target. Plans and coordinates all aspects of preparation for overseas trips as assigned, to ensure activities are well-organized, efficient and cost-effective. Carries out all international recruiting and advising services in a professional manner.

2. Prepares and delivers effective presentations to groups large and small, proficiently using

multi-media materials and other collateral to support public presentations. Plans and delivers

effective group advising sessions in a variety of settings, focusing on studying at UBC in particular but may also present more generally about studying in Canada. Delivers presentations as scheduled for the Campus Tours program and participates in the planning and delivery of other On-Campus

recruitment activities targeted to international students and their families or visiting secondary school counselors.

3. With overall guidance and direction from the Manager, International Recruitment, plans, organizes and conducts special events such as Applicant Information Sessions or other types of yield events overseas or on campus, as required. In regard to overseas activities, may liaise with consular or trade commissioners at Canadian Consulates or Embassies abroad. On-campus yield events may involve close collaboration with the domestic recruitment team at UBC.

4. Conducts appropriate follow-up with contacts made with prospective students and Counselors as well as TPRs during overseas visits. Evaluates the outcomes of various recruiting activities,

preparing post-trip reports in a timely manner, and making recommendations for changes or

improvements to the Manager, International Recruitment. Reports on any changes that may be

affecting various countries’ educational systems, observations of market trends, competitors’

activities, and identifies emerging international education opportunities for UBC in the region

visited.

5. Advises prospective international students, school counselors, and TPRs on current academic program opportunities at the University, on admission requirements, rerequisite studies required for certain programs, English language proficiencyrequirements, international student tuition fees, and Canadian study permit requirements. Provides information on housing and other student services available to international students at UBC. Advising takes place at secondary schools, at colleges for college transfer students, at TPR events, or at selected education fairs, as well as with individual students and their parents visiting the UBC campus. Advising also takes place through telephone, electronic mail and web-based correspondence with students, their families and counselors. Exercises cross-cultural sensitivity and intercultural skills when advising prospective students with different linguistic and cultural backgrounds.

6. Applies in-depth knowledge and understanding of complex requirements and admissions

policies, as well as knowledge of foreign credentials, international documentation and different countries’ educational systems, in responding appropriately to inquiries. Provides students seeking admission to the Universitywith a preliminary evaluation of their admissibility or non-admissibility to their choice of program, based on the student’s current level of schooling and course work. Dealing with the latter requires tact, cultural sensitivity and discretion, and includes offering students who do not currently meet UBC admission criteria advice on what they can do to prepare themselves academically for future admission to the University. Conducts follow-up on prospective international students as appropriate.

7. Participates in the planning and provision of pre-arrival, on-arrival and other transition support services for newly admitted international students, including providing students with support on housing applications, and other matters pertaining to their transition to UBC. Liaises with the

faculties and with advisors within the Global Engagement Office in providing this transitional support.

8. Provides in-put and feedback to ISI’s Recruitment Marketing and Prospective Student Engagement team in the development of promotional print and multimedia materials used for

recruitment and advising purposes.

9. Participates in interactive on-line chat and other types of virtual meetings with TPRs, prospective students, applicants and newly admitted students to encourage interest in UBC.

10. Works proficiently with the Student Information System (WorkDay), the Client Relationship

Management system (UNI CRM - Salesforce) and other data management systems to obtain

information on the status of a student’s inquiry or application for advising purposes. Works

proficiently with the UNI CRM system to plan school visits, record data obtained from schools, run reports, and communicate with prospects and applicants. Under direction of the Manager, International Recruitment, mines data on the progress and origin of applications, and monitors yield rates by school and region in terms of applications, eligibilities and registrants, to better inform

future activities in a region.

11. May participate in the hiring, training and supervision of student assistants and clerical support staff. May assist in the training of other new Associate International Student Recruiter/Advisors.

12. Undertakes other recruitment, advising and program development activities as required, in

keeping with the terms of the position. May represent the unit oncross-unit projects or on other University committees as assigned.

13. Adheres to UBC's policies, particularly UBC's Travel Policy and UBC’s policy on engaging with third party recruitment organizations (J55) as well as policies on safeguarding security of data and electronic devices; adheres to Freedom of Information and Privacy policies with regard to student advising. Exercises sound judgment and follows departmental protocols for travel safety and

communication with the home office when abroad, and stewards the University's property and

resources responsibly in carrying out recruitment and advising services when at home and on

overseas assignments.

AS AN ISI TEAM MEMBER

• Models commitment, a valuing of diversity, respect for others and the work;
• Carries out all work duties in an exceedingly professional and ambassadorial manner;
• Contributes to a culture that supports innovation, and that identifies new programs and initiatives that will move the university forward towards achieving its international enrolment goals.
• Contributes to a team culture that supports integration and collaboration across all of ISI’s functional teams;
• Contributes to a team environment that celebrates diversity, builds on strengths found in differences and seeks to encourage growth in all members of the team.

Consequence of Error/Judgement

This position is responsible for providing effective recruitment services and delivering

accurate information about degree programs and admission to the University’s undergraduate

faculties. The dissemination of inaccurate information, exercise of poor judgment, without due tact and sensitivity would result in the loss of confidence in UBC by the student, the student’s parents and school counselors and could jeopardize the school’s relationship with UBC. Poor performance in carrying out recruitment and advising services would damage the University’s reputation abroad and at home. Advising overseas students, counselors, and others incorrectly could have serious and

costly consequences for the prospective student. Inability to plan and carry out costly international activities in a well-organized and professional manner could result in lost opportunities and cost overruns. Poor performance would reflect negatively not only on the ISI, but on the University as a whole and would deter international students from choosing UBC thus jeopardizing the University’s ability to meet its international student enrolment objectives.

Supervision Received

Works independently without direct supervision but within established guidelines, in close

consultation with the Manager, International Recruitment. Works closely and cooperatively with the other recruiter/advisors assigned to the team, as well as with other staff in the ISI and within the University to meet the goals and objectives of the International Student Initiative. Exercises

initiative, diplomacy, tact, resourcefulness and sound judgment when representing the University, particularly in settings that are distant from UBC. Must exercise cross-cultural sensitivity and

intercultural skills when advising prospective students with different linguistic and cultural

backgrounds. Must employ tact and diplomacy in interactions with Canadian Embassy /Consular personnel, with parents of prospective students, with counselors and institutional representatives,

as well as with faculty and staff at UBC.

Position is subject to annual performance reviews.

Supervision Given

Participates in the hiring, training and supervising of students’ assistants as required;

may assist with training and supervision of support staff.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of one to two years of related experience, or an equivalent combination of education and experience

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Experience:

• A marketing or public relations background would be an asset.
• International experience. Experience working or living abroad is highly desirable.
• Experience in event planning would be an asset.
• Experience using UBC’s in-house Student Information System, and/or a
• Salesforce CRM tool would be an asset.

Skills:

• Demonstrated ability to communicate effectively orally and in writing and to perform effectively in public-speaking roles.
• Excellent interpersonal and diplomacy skills as well as demonstrated ability to work effectively across cultures with empathy, understanding and respect of diverse perspectives and behaviours.
• Nuanced appreciation of how historic forms of prejudice and oppression (racism, sexism, colonialism, etc.) shape the everyday experiences of people in workplaces as well as students in learning environments.
• Actively seeks to understand the climate of reconciliation in Canada and at UBC and its relationship with UBC’s commitment to inclusion.
• Ability to navigate difficult or complex conversations with students, faculty and staff while maintaining a collaborative approach to bridge differences and potential conflict.
• Ideally, candidates are proficient in at least one other language in addition to English
• Demonstrated ability to work effectively as a member of a high-functioning team in a fast-paced and results-oriented office environment.
• Ability to plan and execute events with attention to numerous details for effective programming.
• Ability to take initiative and exercise resourcefulness.
• Ability to travel in Canada, the US or internationally as required.
• A sound knowledge of University admission criteria, services and resources for international students.
• Knowledge of major international secondary educational systems would be an asset, including British patterned, US, IB and other systems.
• Possession of a valid BC Driver’s License and access to a car.
• Proficiency in using Excel, Outlook, and other standard office software required.
• Ability to work some evenings, early mornings or weekends as needed.
• Preference given in the selection of candidates to Canadian citizens or permanent residents of Canada.

Location: Based at UBC Okanagan Campus with some hybrid work opportunity.