Overview Do you want to provide first and second level support for workstations and network equipment, and contribute to various integration and continuous improvement projects? Then your place is with LOGISTEC as an Helpdesk Technician (Level 1 & 2) , joining our dynamic IT team.

Take this opportunity and come do great things with us! What do you gain by joining LOGISTEC?

• Competitive compensation;
• Generous benefits package;
• A retirement plan with equal contributions from the company;
• Career growth and development opportunities;
• Employee assistance program (EAP);
• A mentorship program to support your success;
• Personalized training to keep your skills up to date.

Responsibilities What your days look like as a Helpdesk Technician :

• Respond directly to user requests via phone, email, and chat to provide courteous and efficient support;
• Assist in installation, configuration, support and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines;
• Maintain and resolve issues on LAN/WAN, VoIP telephone, videoconference, digital signage and other computing equipment;
• Manage the deployment and support of remote mobile devices (iPhone, Android, handheld scanners, etc);
• Maintain computer and equipment asset inventory;
• Contribute to research and development of technical solutions;
• Ensure that system, process and user documentation and diagrams are complete and up-to-date;
• Contribute in maintaining all systems security compliance;
• Participate in various integration and improvement projects;
• Perform technical analyses and contribute to business proposals;

Qualifications To succeed as a Helpdesk Technician you must have:

• 2 to 5 years’ experience in a relevant role;
• DCS in Computer Science or equivalent;
• Ability to communicate in English and French (verbal and written);
• Good knowledge of Windows technology, including Active Directory, Group Policy, Office 365;
• Good knowledge of network technology, including TCP/IP, DHCP, DNS, VPN, VoIP;
• Strong analytic skills and willingness to learn;
• Good understanding of IT security concepts;
• Strong organizational and time management skills;
• Ability to document processes and procedures;
• Excellent communication skills;
• Strong emphasis on teamwork;

Why LOGISTEC ? At LOGISTEC, we want to be a global multi-purpose terminal operator and logistics service provider, driving solid results through safety, collaboration and excellence

We pride ourselves on building and sharing our expertise in order to contribute to the success of our customers and our communities. Our people are dedicated to finding solutions that support reliable supply chains and protect our environment and our water resources.

Diversity helps us grow, while inclusion and accessibility move us forward. When everyone is included—without exception—we can achieve great things together. This is why we continue to strengthen our commitment to pay equity, inclusive hiring and development, and creating environments that are accessible to all.

In this document, the use of the masculine gender is for ease of reference only.

Since we operate in North America, bilingualism is essential for this position.

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