Top Benefits
About the role
About Klick Consulting
It’s an exciting time to join Klick Consulting. Health organizations are facing an increasingly complex business landscape that’s changing at an accelerated pace. New technologies are emerging rapidly, government regulations are shifting, the face of competition is changing, and the workforce is more dynamic and empowered than ever. Klick Consulting prides itself on helping clients navigate their problems by taking them from strategy to solution, often testing our results in the market.
You can learn more about the Klick Consulting team here: https://consulting.klick.com/
Job Details
Title: Technical Support Specialist
Location: Toronto, hybrid 2 days/week, potential for 100% remote
Employment type: 3 month contract, potential to extend
Hours per week: 40 hours, on call 10am - 6pm ET
Start date: ASAP
Job Description
We’re seeking a dedicated and responsive Technical Support Specialist to provide real-time technical support for a web-based platform. The successful candidate will be the first point of contact for incoming support requests from users and will use problem solving skills to troubleshoot technical issues. This role will provide hands-on, real-time support with prepared technical tools and the successful candidate will also be able to navigate databases and run queries as needed.
Key Responsibilities:
-
- Serve as the first-line support contact for technical issues between 10am - 6pm ET
- Immediately respond to phone calls and resolve access and authentication issues
- Accurately log and document all support interactions
- Perform supplementary offline tasks, such as documentation and technical preparation, during low activity periods
Requirements:
-
-
Must be proficient in navigating and querying PostgreSQL databases using tools such as DataGrip, pgAdmin, or similar database management interfaces
-
Experience executing command line NodeJS scripts
-
Strong technical troubleshooting skills with ability to follow detailed procedures
-
Comfortable working in a high-responsiveness environment - you must be reachable during on-call hours
-
Strong interpersonal and communication skills - calm under pressure, clear on the phone
-
Ability to manage downtime productively by contributing to documentation or related work
-
Available for a full 40-hour work week, even if hands-on support time is low
-
#LI-ML1 #LI-Hybrid
About Klick
Klick Health is the world’s largest independent commercialization partner for life sciences. For over 25 years, Klick has been laser-focused on developing, launching, and supporting life sciences brands to maximize their full market potential as a core commercialization partner.
Klick is opening offices in regional hubs and key markets to provide local support for our clients in countries outside of North America. These seven new offices are purpose-built to replicate the core components of our culture and values and be 100% dedicated to the pharma and life sciences business.
We believe that when your people are the center of gravity, clients are the ultimate beneficiaries. Success, in its highest form, is always mutual. Our culture of kindness and high performance attracts innovators and leaders who care about doing the best work possible in an environment that supports their rapid growth.
Together, we can turn any problem into a potentially life-changing opportunity.
Top Benefits
About the role
About Klick Consulting
It’s an exciting time to join Klick Consulting. Health organizations are facing an increasingly complex business landscape that’s changing at an accelerated pace. New technologies are emerging rapidly, government regulations are shifting, the face of competition is changing, and the workforce is more dynamic and empowered than ever. Klick Consulting prides itself on helping clients navigate their problems by taking them from strategy to solution, often testing our results in the market.
You can learn more about the Klick Consulting team here: https://consulting.klick.com/
Job Details
Title: Technical Support Specialist
Location: Toronto, hybrid 2 days/week, potential for 100% remote
Employment type: 3 month contract, potential to extend
Hours per week: 40 hours, on call 10am - 6pm ET
Start date: ASAP
Job Description
We’re seeking a dedicated and responsive Technical Support Specialist to provide real-time technical support for a web-based platform. The successful candidate will be the first point of contact for incoming support requests from users and will use problem solving skills to troubleshoot technical issues. This role will provide hands-on, real-time support with prepared technical tools and the successful candidate will also be able to navigate databases and run queries as needed.
Key Responsibilities:
-
- Serve as the first-line support contact for technical issues between 10am - 6pm ET
- Immediately respond to phone calls and resolve access and authentication issues
- Accurately log and document all support interactions
- Perform supplementary offline tasks, such as documentation and technical preparation, during low activity periods
Requirements:
-
-
Must be proficient in navigating and querying PostgreSQL databases using tools such as DataGrip, pgAdmin, or similar database management interfaces
-
Experience executing command line NodeJS scripts
-
Strong technical troubleshooting skills with ability to follow detailed procedures
-
Comfortable working in a high-responsiveness environment - you must be reachable during on-call hours
-
Strong interpersonal and communication skills - calm under pressure, clear on the phone
-
Ability to manage downtime productively by contributing to documentation or related work
-
Available for a full 40-hour work week, even if hands-on support time is low
-
#LI-ML1 #LI-Hybrid
About Klick
Klick Health is the world’s largest independent commercialization partner for life sciences. For over 25 years, Klick has been laser-focused on developing, launching, and supporting life sciences brands to maximize their full market potential as a core commercialization partner.
Klick is opening offices in regional hubs and key markets to provide local support for our clients in countries outside of North America. These seven new offices are purpose-built to replicate the core components of our culture and values and be 100% dedicated to the pharma and life sciences business.
We believe that when your people are the center of gravity, clients are the ultimate beneficiaries. Success, in its highest form, is always mutual. Our culture of kindness and high performance attracts innovators and leaders who care about doing the best work possible in an environment that supports their rapid growth.
Together, we can turn any problem into a potentially life-changing opportunity.