Bilingual English/French Technical Support Analyst
Top Benefits
About the role
It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
We're committed to bringing passion and customer focus to the business.
Trusted by the most notable brands around the globe, Silverware (part of the Fullsteam family of companies) is a leading developer of advanced technologies for the Hospitality Industry. Silverware’s solutions are designed and delivered specifically for organizations who are fanatical about thrilling their guests. Silverware’s obsession is to drive efficiency and improve the profitability of its clients by relentlessly delivering the most innovative solutions in the market. Silverware strives to enhance every aspect of the guest experience, from when the first customer walks in, until the last one walks out. Silverware brings more to the table.
We offer a dynamic, fun environment, with many opportunities for growth, working alongside brilliant and friendly people.
We are currently looking for a talented Bilingual (English/French) Technical Support Analyst to join our team. This role is hybrid, office location is Markham Ontario.
Requirements and experience include:
- Bilingual proficiency in both English and French is essential.
- Provide technical support to customers in English and French through various channels such as phone and email.
- Support custom applications; training will be provided.
- Document and track customer inquiries and issues in our ticketing system.
- Ability to work effectively in a team and handle multiple tasks simultaneously.
- Collaborate with the Technical Support Team to escalate and resolve complex technical problems.
- Ensure high level of customer satisfaction through excellent communication and problem-solving skills.
- Strong knowledge of hardware, software, networking, and computer systems.
- Must have Windows 7, 8, 10, and 11 troubleshooting experience.
- Available to work 24/7/365 rotating schedule.
- Prior technical support is preferred.
- Hospitality experience is beneficial.
Benefit Information:
Fullsteam and its Family of Companies offers a competitive wage as well the following benefits:
- Major Medical
- Dental
- Vision
- RRSP with Company Match
- Paid Holidays
- Personal Time Off
- Employer Paid Short Term Disability & AD&D
- Other employee paid supplemental insurances offered
Final candidate must be able to pass a background check.
About Fullsteam
Backed by Aquiline Capital Partners and ADIA, Fullsteam is a dynamic and growing team of 1,700 employees committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses by creating efficient and tailored solutions for every vertical. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
Bilingual English/French Technical Support Analyst
Top Benefits
About the role
It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
We're committed to bringing passion and customer focus to the business.
Trusted by the most notable brands around the globe, Silverware (part of the Fullsteam family of companies) is a leading developer of advanced technologies for the Hospitality Industry. Silverware’s solutions are designed and delivered specifically for organizations who are fanatical about thrilling their guests. Silverware’s obsession is to drive efficiency and improve the profitability of its clients by relentlessly delivering the most innovative solutions in the market. Silverware strives to enhance every aspect of the guest experience, from when the first customer walks in, until the last one walks out. Silverware brings more to the table.
We offer a dynamic, fun environment, with many opportunities for growth, working alongside brilliant and friendly people.
We are currently looking for a talented Bilingual (English/French) Technical Support Analyst to join our team. This role is hybrid, office location is Markham Ontario.
Requirements and experience include:
- Bilingual proficiency in both English and French is essential.
- Provide technical support to customers in English and French through various channels such as phone and email.
- Support custom applications; training will be provided.
- Document and track customer inquiries and issues in our ticketing system.
- Ability to work effectively in a team and handle multiple tasks simultaneously.
- Collaborate with the Technical Support Team to escalate and resolve complex technical problems.
- Ensure high level of customer satisfaction through excellent communication and problem-solving skills.
- Strong knowledge of hardware, software, networking, and computer systems.
- Must have Windows 7, 8, 10, and 11 troubleshooting experience.
- Available to work 24/7/365 rotating schedule.
- Prior technical support is preferred.
- Hospitality experience is beneficial.
Benefit Information:
Fullsteam and its Family of Companies offers a competitive wage as well the following benefits:
- Major Medical
- Dental
- Vision
- RRSP with Company Match
- Paid Holidays
- Personal Time Off
- Employer Paid Short Term Disability & AD&D
- Other employee paid supplemental insurances offered
Final candidate must be able to pass a background check.
About Fullsteam
Backed by Aquiline Capital Partners and ADIA, Fullsteam is a dynamic and growing team of 1,700 employees committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses by creating efficient and tailored solutions for every vertical. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.