Sr. Technical Product Owner/ Sr. BSA Lead
Top Benefits
About the role
Work Type - Hybrid (4 days in office)
We’re looking for a Senior Technical Product Owner / Senior BSA Lead to help shape the future of our customer experience platforms. You’ll play a critical role in our digital transformation journey—working closely with developers, product owners, and stakeholders to build smarter, faster, and more intuitive platforms for both customers and employees.
What You’ll Do
- Lead discovery sessions with business and technical teams to uncover needs, challenges, and opportunities.
- Translate concepts into clear user stories, epics, personas, and acceptance criteria that drive developer productivity.
- Develop process maps, data flows, and solution documentation that bring clarity and structure.
- Use SQL and data analysis to support solution design and verify outcomes.
- Design scalable, user-focused solutions that enhance customer and employee experiences.
- Shape and manage the product backlog, contribute to sprint planning, and drive Agile delivery.
- Collaborate with QA to support test case planning and validation to ensure high-quality solutions.
- Support production issue resolution through root cause analysis and long-term fixes.
- Partner with Delivery Managers and Scrum Masters to align delivery with business strategy and timelines.
Collaboration & Influence
- Build strong relationships across engineering, product, operations, customer service, and vendor teams.
- Act as the key liaison between technical teams and business stakeholders, ensuring alignment and clarity.
- Use insights and data to guide decisions and facilitate outcome-driven discussions.
What You Bring
- 5+ years of experience as a Product Manager, Technical Product Owner, or Senior Business Systems Analyst.
- Proven track record managing initiatives across multiple teams or business units.
- Expertise in requirements gathering, process design, and Agile delivery practices.
- Proficiency with Azure DevOps for managing user stories, backlogs, and progress tracking.
- Working knowledge of SQL for data analysis and troubleshooting.
- Excellent communication skills—able to bridge the gap between business and technical audiences.
- A problem-solver’s mindset with the ability to simplify complex processes.
- Experience with customer engagement platforms, digital workflows, or field service systems is a strong asset.
- Certifications in PMP or Agile methodologies are a plus, though a strong ability to deliver results is most important.
About Patch Tech Staffing
Patch is dedicated to providing customized tech (IT/AV) staffing solutions that meet the unique needs and company culture of our clients across North America.
We offer staffing services for a wide range of technical positions, including software developers, network engineers, project managers, cybersecurity professionals, audio visual professionals and many more. Our extensive network of industry contacts and talent pools allows us to quickly identify and attract the best candidates for our clients' needs.
We offer flexible staffing options including temporary, contract-to-hire, and direct placement services. Whether you need to quickly fill a short-term project or hire a permanent employee, we have the expertise and resources to meet your staffing needs.
Sr. Technical Product Owner/ Sr. BSA Lead
Top Benefits
About the role
Work Type - Hybrid (4 days in office)
We’re looking for a Senior Technical Product Owner / Senior BSA Lead to help shape the future of our customer experience platforms. You’ll play a critical role in our digital transformation journey—working closely with developers, product owners, and stakeholders to build smarter, faster, and more intuitive platforms for both customers and employees.
What You’ll Do
- Lead discovery sessions with business and technical teams to uncover needs, challenges, and opportunities.
- Translate concepts into clear user stories, epics, personas, and acceptance criteria that drive developer productivity.
- Develop process maps, data flows, and solution documentation that bring clarity and structure.
- Use SQL and data analysis to support solution design and verify outcomes.
- Design scalable, user-focused solutions that enhance customer and employee experiences.
- Shape and manage the product backlog, contribute to sprint planning, and drive Agile delivery.
- Collaborate with QA to support test case planning and validation to ensure high-quality solutions.
- Support production issue resolution through root cause analysis and long-term fixes.
- Partner with Delivery Managers and Scrum Masters to align delivery with business strategy and timelines.
Collaboration & Influence
- Build strong relationships across engineering, product, operations, customer service, and vendor teams.
- Act as the key liaison between technical teams and business stakeholders, ensuring alignment and clarity.
- Use insights and data to guide decisions and facilitate outcome-driven discussions.
What You Bring
- 5+ years of experience as a Product Manager, Technical Product Owner, or Senior Business Systems Analyst.
- Proven track record managing initiatives across multiple teams or business units.
- Expertise in requirements gathering, process design, and Agile delivery practices.
- Proficiency with Azure DevOps for managing user stories, backlogs, and progress tracking.
- Working knowledge of SQL for data analysis and troubleshooting.
- Excellent communication skills—able to bridge the gap between business and technical audiences.
- A problem-solver’s mindset with the ability to simplify complex processes.
- Experience with customer engagement platforms, digital workflows, or field service systems is a strong asset.
- Certifications in PMP or Agile methodologies are a plus, though a strong ability to deliver results is most important.
About Patch Tech Staffing
Patch is dedicated to providing customized tech (IT/AV) staffing solutions that meet the unique needs and company culture of our clients across North America.
We offer staffing services for a wide range of technical positions, including software developers, network engineers, project managers, cybersecurity professionals, audio visual professionals and many more. Our extensive network of industry contacts and talent pools allows us to quickly identify and attract the best candidates for our clients' needs.
We offer flexible staffing options including temporary, contract-to-hire, and direct placement services. Whether you need to quickly fill a short-term project or hire a permanent employee, we have the expertise and resources to meet your staffing needs.