Remote - Digital Experience Client Representative, Bilingual
Top Benefits
About the role
Overview:
Every day at NQX, thousands of customer experience (CX) professionals bring Canada’s most iconic brands closer to their customers - making the world a little more connected, one interaction at a time.
Would you like to be part of an amazing team with a mission to provide world-class digital self-serve support? A work-from-home Digital Experience Client Representative is now available in the Laval area!
What we offer:
- Hourly compensation of $20.25/hour (including a bonus of $4.15/hour);
- Great daytime, week day working hours. Enjoy your free evenings and weekends!
- Fully-paid training and coaching program;
- Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferential pricing on insurance; discounts on telecommunications products and services.
- Work from the comfort of your own home (equipment provided).
Responsibilities:
- Respond to customer inquiries related to digital self-serve in a timely and efficient manner;
- Assist callers with their self-serve platform needs such as access, navigation, registration, etc.
- Fully understand the customer’s situation by asking the right questions;
- Be an advocate for digital support, aiming to improve self-serve adoption;
Qualifications:
- You are bilingual: you must speak fluent English and French to interact with French and English-speaking customers in Canada. Answering customers in English will be required for around 85% of calls.
- Eligibility criteria:
- Available to work up to 40 hours a week – Monday to Friday, 8 AM to 6 PM (EST).
- Candidates must reside within 100 km of the NQX Laval center to be able to travel there, if necessary;
- For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space;
- You are patient and passionate about delivering an exceptional experience with a positive attitude;
- Ability to work in a computerized environment and perform various tasks simultaneously;
- Excellent communication skills (oral and written) and ability to quickly connect and interact with people;
- You are looking to be part of a winning team, to grow within it personally and professionally and possess an appetite to learn and develop;
- Able to maintain professional interactions at all times with customers and internal partners;
- Previous experience in a call center or customer service role is an asset;
Training start date: August 5****th
At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.
Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way**!**
About Nordia
Nordia is the largest customer experience (CX) provider in Canada. Over the past 25 years, we’ve built our reputation on delivering exceptional customer experience for some of Canada’s largest and most iconic brands. Today, Nordia has an international base of about 10,000 employees across Canada and in emerging tech hubs. Leveraging the most advanced digital tools and technology, Nordia handles over 20 million customer interactions per year, across more than 120 different call types.
What sets us apart?
We bring people and brands closer together. We always live up to our values, and are driven by our genuine interest in creating meaningful connections. We show up with authenticity to create powerful and trusting experiences so that everyone feels seen, valued, and heard. We always do the right thing, for our partners, our people, and our communities. Our energy fuels new ideas, and we always find better ways to build bridges between ideas, actions, and people.
Together, we elevate customer experience (CX), connection after connection.
Want to know more about how we can elevate your brand by powering your customer experience (CX) while lowering your costs?
Our unique approach comes down to combining people and technology the right way. We are focused on building the right culture and the right team for the brands we serve, while integrating technology and optimizing processes for better brand experience, lower cost, and improved loyalty.
Visit https://www.en.nordia.ca/
Remote - Digital Experience Client Representative, Bilingual
Top Benefits
About the role
Overview:
Every day at NQX, thousands of customer experience (CX) professionals bring Canada’s most iconic brands closer to their customers - making the world a little more connected, one interaction at a time.
Would you like to be part of an amazing team with a mission to provide world-class digital self-serve support? A work-from-home Digital Experience Client Representative is now available in the Laval area!
What we offer:
- Hourly compensation of $20.25/hour (including a bonus of $4.15/hour);
- Great daytime, week day working hours. Enjoy your free evenings and weekends!
- Fully-paid training and coaching program;
- Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferential pricing on insurance; discounts on telecommunications products and services.
- Work from the comfort of your own home (equipment provided).
Responsibilities:
- Respond to customer inquiries related to digital self-serve in a timely and efficient manner;
- Assist callers with their self-serve platform needs such as access, navigation, registration, etc.
- Fully understand the customer’s situation by asking the right questions;
- Be an advocate for digital support, aiming to improve self-serve adoption;
Qualifications:
- You are bilingual: you must speak fluent English and French to interact with French and English-speaking customers in Canada. Answering customers in English will be required for around 85% of calls.
- Eligibility criteria:
- Available to work up to 40 hours a week – Monday to Friday, 8 AM to 6 PM (EST).
- Candidates must reside within 100 km of the NQX Laval center to be able to travel there, if necessary;
- For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space;
- You are patient and passionate about delivering an exceptional experience with a positive attitude;
- Ability to work in a computerized environment and perform various tasks simultaneously;
- Excellent communication skills (oral and written) and ability to quickly connect and interact with people;
- You are looking to be part of a winning team, to grow within it personally and professionally and possess an appetite to learn and develop;
- Able to maintain professional interactions at all times with customers and internal partners;
- Previous experience in a call center or customer service role is an asset;
Training start date: August 5****th
At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.
Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way**!**
About Nordia
Nordia is the largest customer experience (CX) provider in Canada. Over the past 25 years, we’ve built our reputation on delivering exceptional customer experience for some of Canada’s largest and most iconic brands. Today, Nordia has an international base of about 10,000 employees across Canada and in emerging tech hubs. Leveraging the most advanced digital tools and technology, Nordia handles over 20 million customer interactions per year, across more than 120 different call types.
What sets us apart?
We bring people and brands closer together. We always live up to our values, and are driven by our genuine interest in creating meaningful connections. We show up with authenticity to create powerful and trusting experiences so that everyone feels seen, valued, and heard. We always do the right thing, for our partners, our people, and our communities. Our energy fuels new ideas, and we always find better ways to build bridges between ideas, actions, and people.
Together, we elevate customer experience (CX), connection after connection.
Want to know more about how we can elevate your brand by powering your customer experience (CX) while lowering your costs?
Our unique approach comes down to combining people and technology the right way. We are focused on building the right culture and the right team for the brands we serve, while integrating technology and optimizing processes for better brand experience, lower cost, and improved loyalty.
Visit https://www.en.nordia.ca/