Director, Quality Assurance
Top Benefits
About the role
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
About the Role: Ooma is hiring a senior QA Leader reporting to the VP, Web Applications, on the customer facing Web Team. This leader will continue to provide world class experiences for our customers using our Web Applications, APIs, mobile apps, and enterprise applications. You believe that automation is required for quality, high confidence deployments. Your leadership will be critical in delivering scalable, secure, and high-quality software to our customers.
What You’ll Do:
- Lead a high-performing global team of QA and automation professionals, working cross-functionally with product and engineering teams, and driving continuous improvement in testing processes, tools and methodologies.
- Continue to evolve, develop, and execute our comprehensive QA strategy, including automation, manual testing, performance testing and release management.
- Collaborate with Engineering, Product Management, and DevOps teams to integrate quality into every phase of the development lifecycle.
- Champion the use of automated testing frameworks and CI/CD practices to increase test coverage and deployment efficiency.
- Define quality metrics, track KPIs, and deliver regular reporting on product quality and testing effectiveness.
- Oversee risk analysis, defect tracking and root cause analysis to improve product stability.
- Evaluate and implement new QA tools and technologies as needed.
- Foster a culture of quality, accountability, and continuous improvement.
Experience We’re Looking For:
- Equivalent leadership skills and experience of 12+ years of experience in quality assurance or software engineering, with at least 5+ years in a leadership role.
- Deep knowledge and experience with ticketing applications like Jira.
- Strong experience with top automated testing tools and frameworks (e.g., Selenium, Cucumber, Zephyr, Ruby RSpec).
- Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI) and cloud platforms (AWS).
- Deep understanding of agile development methodologies and test-driven development.
- Demonstrated experience with AI tools and technologies, with a strong understanding of how to apply AI to streamline and enhance Quality Assurance processes.
- Excellent communication, leadership, and people management skills.
- Proven ability to work cross-functionally in a fast-paced, dynamic environment.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience.
What We Offer: Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- RRSP Match
- Employee Stock Purchase Plan
- Unlimited paid time off as well as corporate holidays observed
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).
Canada Pay Range
$140,000 - $170,000 CAD
About Ooma, Inc.
Ooma delivers phone, messaging, video and advanced communications services that are easy to implement and provide great value. Founded in 2003, the company offers Ooma Office for small to medium-sized businesses seeking enterprise-grade features designed for their needs; Ooma AirDial for any business looking to replace aging and increasingly expensive copper phone lines; Ooma 2600Hz for businesses that provide their own communications solutions built on an outsourced underlying platform; and Ooma Telo for residential consumers who value a landline experience at a more affordable price point. Ooma’s award-winning solutions power more than 1.2 million users today.
Director, Quality Assurance
Top Benefits
About the role
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
About the Role: Ooma is hiring a senior QA Leader reporting to the VP, Web Applications, on the customer facing Web Team. This leader will continue to provide world class experiences for our customers using our Web Applications, APIs, mobile apps, and enterprise applications. You believe that automation is required for quality, high confidence deployments. Your leadership will be critical in delivering scalable, secure, and high-quality software to our customers.
What You’ll Do:
- Lead a high-performing global team of QA and automation professionals, working cross-functionally with product and engineering teams, and driving continuous improvement in testing processes, tools and methodologies.
- Continue to evolve, develop, and execute our comprehensive QA strategy, including automation, manual testing, performance testing and release management.
- Collaborate with Engineering, Product Management, and DevOps teams to integrate quality into every phase of the development lifecycle.
- Champion the use of automated testing frameworks and CI/CD practices to increase test coverage and deployment efficiency.
- Define quality metrics, track KPIs, and deliver regular reporting on product quality and testing effectiveness.
- Oversee risk analysis, defect tracking and root cause analysis to improve product stability.
- Evaluate and implement new QA tools and technologies as needed.
- Foster a culture of quality, accountability, and continuous improvement.
Experience We’re Looking For:
- Equivalent leadership skills and experience of 12+ years of experience in quality assurance or software engineering, with at least 5+ years in a leadership role.
- Deep knowledge and experience with ticketing applications like Jira.
- Strong experience with top automated testing tools and frameworks (e.g., Selenium, Cucumber, Zephyr, Ruby RSpec).
- Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI) and cloud platforms (AWS).
- Deep understanding of agile development methodologies and test-driven development.
- Demonstrated experience with AI tools and technologies, with a strong understanding of how to apply AI to streamline and enhance Quality Assurance processes.
- Excellent communication, leadership, and people management skills.
- Proven ability to work cross-functionally in a fast-paced, dynamic environment.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience.
What We Offer: Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- RRSP Match
- Employee Stock Purchase Plan
- Unlimited paid time off as well as corporate holidays observed
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).
Canada Pay Range
$140,000 - $170,000 CAD
About Ooma, Inc.
Ooma delivers phone, messaging, video and advanced communications services that are easy to implement and provide great value. Founded in 2003, the company offers Ooma Office for small to medium-sized businesses seeking enterprise-grade features designed for their needs; Ooma AirDial for any business looking to replace aging and increasingly expensive copper phone lines; Ooma 2600Hz for businesses that provide their own communications solutions built on an outsourced underlying platform; and Ooma Telo for residential consumers who value a landline experience at a more affordable price point. Ooma’s award-winning solutions power more than 1.2 million users today.