About the role
Job Title: Team Lead, Informatics
Department: Informatics
Reports To: Manager, Informatics
Job Requirement(s): n/a
Location: Calgary HQ
No. of Openings: 1
The Role:
The Informatics Team Lead supports, guides, and trains the Informatics Team. You will provide immediate solutions and services, lend advice, maintain team morale, and lead the overall team in growth and shared success. You will also provide top quality knowledge and expertise to both our clients and internal staff to help aid in day-to-day issues or services.
Job Responsibilities:
- Support and troubleshoot issues receive by phone and email
- Write up tickets and investigate issues that arise
- Review issues or concerns from vendors who collect data from dealerships
- Be able to fulfill data requests and communicate those setups to both internal and external customers
- Assist Informatics staff with more complex issues and help guide them to gain knowledge needed
- Setup of texting numbers, record automated message for dealer appointments, and web setups
- Follow processes for integration of manufacturer communications and ensure link is established
- Work with internal staff to help investigate or find answers for those who are onsite
- Maintain documentation and update as processes change
- Be able to talk about and navigate our DMS Software to be able to better assist customers
- Conduct weekly meetings with all Informatics staff to go over current calls, issues, and to mentor
- Conduct semi-annual performance reviews with Informatic staff
- Conduct interviews and be part of the recruitment process for potential new Informatic staff
Qualifications:
- 2+ years of experience with PBS
- High School diploma
- Excellent communication skills and phone etiquette
- Strong computer skills and knowledge of Microsoft Office Suite
- Excellent customer service skills
- Leadership and mentorship skills
- Strong problem solving and troubleshooting skills
- Strong documentation abilities
- Effective time management and organization
- Strong multi-tasking and prioritization
To qualify for this role, you must:
-
Have been in your current role for at least 6 months
-
Have no PIP (Performance Improvement Plan)
Application submission deadline: Friday August 8, 2025
Please apply online through the Careers tab in your Dayforce account. Then send an email to: careers@pbssystems.com with the title of the role you are applying for in the Subject line and CC your current supervisor.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
About PBS Systems
Established in 1988, PBS Systems is one of the largest Dealership Management System (DMS) providers in North America.
Driven, daring, and ground-breaking, our people create premier business solutions for retail automotive dealerships.
From the start, we collaborated with our customers to create a platform based on dealership input. Hand in hand, we’ve conquered the industry, evolving our product and services along the way to meet all challenges. Milestones later, our v10 software remains as the model of DMS performance and reliability. Trusted time after time and powered by decades’ worth of dealership knowledge, PBS Systems continues to define the dealership landscape with one of the most innovative, all-inclusive and secure dealership systems.
Our headquarters are located on a brand-new campus in southeast Calgary, Alberta. Satellite offices are stationed in: • Milton, Ontario • Arlington, Texas • Dubuque, Iowa • Spanish Fort, Alabama
Our people and culture are the driving force of our brand, and we wouldn’t be the automotive software veteran that we are today without our 400+ talented employees. If you want more from your career, get out of the passenger’s seat and be the driver of your journey with PBS.
About the role
Job Title: Team Lead, Informatics
Department: Informatics
Reports To: Manager, Informatics
Job Requirement(s): n/a
Location: Calgary HQ
No. of Openings: 1
The Role:
The Informatics Team Lead supports, guides, and trains the Informatics Team. You will provide immediate solutions and services, lend advice, maintain team morale, and lead the overall team in growth and shared success. You will also provide top quality knowledge and expertise to both our clients and internal staff to help aid in day-to-day issues or services.
Job Responsibilities:
- Support and troubleshoot issues receive by phone and email
- Write up tickets and investigate issues that arise
- Review issues or concerns from vendors who collect data from dealerships
- Be able to fulfill data requests and communicate those setups to both internal and external customers
- Assist Informatics staff with more complex issues and help guide them to gain knowledge needed
- Setup of texting numbers, record automated message for dealer appointments, and web setups
- Follow processes for integration of manufacturer communications and ensure link is established
- Work with internal staff to help investigate or find answers for those who are onsite
- Maintain documentation and update as processes change
- Be able to talk about and navigate our DMS Software to be able to better assist customers
- Conduct weekly meetings with all Informatics staff to go over current calls, issues, and to mentor
- Conduct semi-annual performance reviews with Informatic staff
- Conduct interviews and be part of the recruitment process for potential new Informatic staff
Qualifications:
- 2+ years of experience with PBS
- High School diploma
- Excellent communication skills and phone etiquette
- Strong computer skills and knowledge of Microsoft Office Suite
- Excellent customer service skills
- Leadership and mentorship skills
- Strong problem solving and troubleshooting skills
- Strong documentation abilities
- Effective time management and organization
- Strong multi-tasking and prioritization
To qualify for this role, you must:
-
Have been in your current role for at least 6 months
-
Have no PIP (Performance Improvement Plan)
Application submission deadline: Friday August 8, 2025
Please apply online through the Careers tab in your Dayforce account. Then send an email to: careers@pbssystems.com with the title of the role you are applying for in the Subject line and CC your current supervisor.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
About PBS Systems
Established in 1988, PBS Systems is one of the largest Dealership Management System (DMS) providers in North America.
Driven, daring, and ground-breaking, our people create premier business solutions for retail automotive dealerships.
From the start, we collaborated with our customers to create a platform based on dealership input. Hand in hand, we’ve conquered the industry, evolving our product and services along the way to meet all challenges. Milestones later, our v10 software remains as the model of DMS performance and reliability. Trusted time after time and powered by decades’ worth of dealership knowledge, PBS Systems continues to define the dealership landscape with one of the most innovative, all-inclusive and secure dealership systems.
Our headquarters are located on a brand-new campus in southeast Calgary, Alberta. Satellite offices are stationed in: • Milton, Ontario • Arlington, Texas • Dubuque, Iowa • Spanish Fort, Alabama
Our people and culture are the driving force of our brand, and we wouldn’t be the automotive software veteran that we are today without our 400+ talented employees. If you want more from your career, get out of the passenger’s seat and be the driver of your journey with PBS.