Technical Information Associate
Top Benefits
About the role
The Technical Information Associate provides technical assistance to the Quality Control (QC) group while taking into consideration the company’s commitment to our seven core values such as Continuous Improvement (never stop striving to improve systems and processes) and Sustainability (people, planet, and profit), in the planning and implementation of all actions related to the area of responsibility.
Permanent Full Time (40 hours) Monday to Friday 8:00 am – 4:30 pm In this role, you will:
- Submit change controls in support of process or specification updates
- Coordinate with other departments for USP Dietary Supplements Verification Program (DSVP) program responses; maintain USP-DSVP products and status
- Evaluate supplier information and update specifications for raw material, bulk, packaging components, and finished goods
- Understand regulatory guidance from Canadian Natural and Non-prescription Health Products Directorate (NHPD), US Federal Drug Administration (FDA), Australian Therapeutic Goods Administration (TGA) and other regulatory bodies
- Create Finished Product Specifications for NHPD submission
- Coordinate stability pulls for sampling team (i.e. compile list for completion)
- Create and revise Standard Operating Procedures and Work Procedures
- Perform many aspects of the job within a LIMS environment
- File documents and maintain files of Technical Information area
You have:
- A technical diploma or bachelor’s degree in a science discipline (Chemistry or Microbiology)
- Experience in the pharmaceutical / nutraceutical industry (1+ years)
- Proficiency in MS Office (Word, Excel, SharePoint, PowerPoint & Outlook)
- Familiarity with testing pharmacopeias related to NNHP and export industry (an asset)
- Experience in QC/QA documentation in pharmaceutical/nutraceutical industry (an asset)
You get:
- Great benefits (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program)
- Company provided RRSP
- Loyalty share program (based on service length)
- $300.00 per year to spend on company products
- Employee discount pricing
- Free onsite parking
- Bus pass reimbursement
- Exclusive discounts with various vendors
Why us?
- We’re much bigger than you think, 30+ natural health brands loved across North America
- Proudly Canadian owned & operated and a Certified B Corp company
Learn more about us here: https://ca.naturalfactors.com/pages/our-nature
*This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!
All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.* FGOffice
About Natural Factors
As a leading manufacturer of natural health formulas, Factors invests in people, science, and technology to facilitate the delivery of supplements which marry the wisdom of ancient herbal physicians and the science of modern clinical research to enhance the health of consumers worldwide.
Factors is a Canadian family-owned business with head office in British Columbia, operating for more than 50 years. From organic herbal farming in the Okanagan to state-of-the-art manufacturing operations in both British Columbia and Washington State (USA), we ensure reliable standards with extensive quality control testing in our laboratories that are among the finest in North America.
Our Mission statement: To enhance the wellbeing of our customers – through research, development, and delivery of effective nutritional supplements and other health-building products, and to contribute to the lives of our business partners including customers, employees, suppliers and the communities we serve in a cooperative a sustainable manner.
Many thrilling and innovative things are taking place at Factors such as new facilities, new equipment, new processes, and new members joining our team. Last year, we launched a new Core Values Rewards program for staff demonstrating our seven key Core Values: Hard Work/Balanced Life, Innovation & Imagination, Sustainability, Industry leading Quality & Service, Continuous Improvement, Integrity in Leadership, and Passion.
We are proud to have a core group of loyal long term staff as well as dynamic new hires joining our team. We are continuously working with employees to jointly create the type of environment that contributes to the employee experience being both positive and fulfilling.
Factors employees feel responsible for the products we produce and sell. We know we are helping people create better health and we take pride in our socially responsible and environmentally sustainable production practices.
Technical Information Associate
Top Benefits
About the role
The Technical Information Associate provides technical assistance to the Quality Control (QC) group while taking into consideration the company’s commitment to our seven core values such as Continuous Improvement (never stop striving to improve systems and processes) and Sustainability (people, planet, and profit), in the planning and implementation of all actions related to the area of responsibility.
Permanent Full Time (40 hours) Monday to Friday 8:00 am – 4:30 pm In this role, you will:
- Submit change controls in support of process or specification updates
- Coordinate with other departments for USP Dietary Supplements Verification Program (DSVP) program responses; maintain USP-DSVP products and status
- Evaluate supplier information and update specifications for raw material, bulk, packaging components, and finished goods
- Understand regulatory guidance from Canadian Natural and Non-prescription Health Products Directorate (NHPD), US Federal Drug Administration (FDA), Australian Therapeutic Goods Administration (TGA) and other regulatory bodies
- Create Finished Product Specifications for NHPD submission
- Coordinate stability pulls for sampling team (i.e. compile list for completion)
- Create and revise Standard Operating Procedures and Work Procedures
- Perform many aspects of the job within a LIMS environment
- File documents and maintain files of Technical Information area
You have:
- A technical diploma or bachelor’s degree in a science discipline (Chemistry or Microbiology)
- Experience in the pharmaceutical / nutraceutical industry (1+ years)
- Proficiency in MS Office (Word, Excel, SharePoint, PowerPoint & Outlook)
- Familiarity with testing pharmacopeias related to NNHP and export industry (an asset)
- Experience in QC/QA documentation in pharmaceutical/nutraceutical industry (an asset)
You get:
- Great benefits (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program)
- Company provided RRSP
- Loyalty share program (based on service length)
- $300.00 per year to spend on company products
- Employee discount pricing
- Free onsite parking
- Bus pass reimbursement
- Exclusive discounts with various vendors
Why us?
- We’re much bigger than you think, 30+ natural health brands loved across North America
- Proudly Canadian owned & operated and a Certified B Corp company
Learn more about us here: https://ca.naturalfactors.com/pages/our-nature
*This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!
All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.* FGOffice
About Natural Factors
As a leading manufacturer of natural health formulas, Factors invests in people, science, and technology to facilitate the delivery of supplements which marry the wisdom of ancient herbal physicians and the science of modern clinical research to enhance the health of consumers worldwide.
Factors is a Canadian family-owned business with head office in British Columbia, operating for more than 50 years. From organic herbal farming in the Okanagan to state-of-the-art manufacturing operations in both British Columbia and Washington State (USA), we ensure reliable standards with extensive quality control testing in our laboratories that are among the finest in North America.
Our Mission statement: To enhance the wellbeing of our customers – through research, development, and delivery of effective nutritional supplements and other health-building products, and to contribute to the lives of our business partners including customers, employees, suppliers and the communities we serve in a cooperative a sustainable manner.
Many thrilling and innovative things are taking place at Factors such as new facilities, new equipment, new processes, and new members joining our team. Last year, we launched a new Core Values Rewards program for staff demonstrating our seven key Core Values: Hard Work/Balanced Life, Innovation & Imagination, Sustainability, Industry leading Quality & Service, Continuous Improvement, Integrity in Leadership, and Passion.
We are proud to have a core group of loyal long term staff as well as dynamic new hires joining our team. We are continuously working with employees to jointly create the type of environment that contributes to the employee experience being both positive and fulfilling.
Factors employees feel responsible for the products we produce and sell. We know we are helping people create better health and we take pride in our socially responsible and environmentally sustainable production practices.