Frontline Support Worker - Casual - Kelowna
Top Benefits
About the role
Are you passionate about providing support, security, and advocacy to program participants and their children who are at risk of or fleeing domestic abuse? The Kelowna Women’s Shelter Transition House in Kelowna is seeking a dedicated casual Frontline Support Worker to join our team. In this role, you will play a crucial part in offering information, education, crisis intervention, and temporary housing for program participants and their children in need.
Position Duties:
- Answer incoming crisis calls, provide support, and screen potential program participants.
- Admit and discharge, program participants; assess risk, create safety plans, and orient new program participants.
- Provide active listening, clarification, needs assessment, and goal setting.
- Ensure safety and comfort of program participants and their children and facilitate and resolve conflicts.
- Arrange transportation and perform household tasks.
- Maintain records, liaise with other agencies, and attend meetings/training.
- Orient and assign duties to new staff, volunteers, and/or students as directed.
Competencies:
- Empathy
- Effective written and verbal communication
- Organization
- Critical thinking
- Active listening
- Self-care
- Cultural competence
- Patience
- Professional commitment
- Advocacy
Position Requirements:
- Diploma in a related human/social service field with one-year recent related experience or equivalent.
- Good working knowledge of domestic abuse and community resources.
- Ability to provide feminist-centered support with empathy and respect.
- Capacity to work independently and collaboratively.
- Skill in assisting individuals in crisis with non-judgmental services.
- Maintaining records and engaging in program evaluation.
- Intermediate First Aid (OFA 2) (previously Standard First Aid Certificate and CPR level B)
- Successful completion of a criminal record check.
- This position requires Union membership.
Why Work With Us? At the Kelowna Women’s Shelter, we are committed to providing a supportive and inclusive work environment where you can make a real difference in the lives of program participants and their children in need. Join our passionate team and help us empower individuals and communities to thrive.
How to Apply: Please submit your resume and cover letter highlighting your relevant experience. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.
About Kelowna Women's Shelter
The Central Okanagan Emergency Shelter Society (operating as Kelowna Women’s Shelter) has been a beacon of hope and safety since 1980, supporting individuals facing domestic abuse across the Central Okanagan, from Oyama to Peachland.
As a registered charity governed by a volunteer board of directors, we provide free, safe and confidential services, empowering individuals through sanctuary, advocacy and support.
Our comprehensive programs include short- and long-term housing, support groups, advocacy, preventative education programs and more. Our team of professionals are available through our 24/7 Help Lines to ensure immediate and ongoing care. We also connect clients to other people-serving organizations and community services for additional support.
Beyond our shelter, the Kelowna Women’s Shelter operates the KWS Thrift Store where funds raised go directly back into supporting our programs, and all vulnerable community members can access needed items free of charge through our voucher program. We are proud members of the British Columbia Society of Transition Houses, Ending Violence Association of British Columbia, Shelter Net BC, and Women’s Shelters Canada.
If you or someone you know is in need of help, please call our 24/7 Support Line at (250) 763-1040, text (236) 970-0704 or email support@kelownawomensshelter.ca.
Together, we are building a community that stands against abuse.
Frontline Support Worker - Casual - Kelowna
Top Benefits
About the role
Are you passionate about providing support, security, and advocacy to program participants and their children who are at risk of or fleeing domestic abuse? The Kelowna Women’s Shelter Transition House in Kelowna is seeking a dedicated casual Frontline Support Worker to join our team. In this role, you will play a crucial part in offering information, education, crisis intervention, and temporary housing for program participants and their children in need.
Position Duties:
- Answer incoming crisis calls, provide support, and screen potential program participants.
- Admit and discharge, program participants; assess risk, create safety plans, and orient new program participants.
- Provide active listening, clarification, needs assessment, and goal setting.
- Ensure safety and comfort of program participants and their children and facilitate and resolve conflicts.
- Arrange transportation and perform household tasks.
- Maintain records, liaise with other agencies, and attend meetings/training.
- Orient and assign duties to new staff, volunteers, and/or students as directed.
Competencies:
- Empathy
- Effective written and verbal communication
- Organization
- Critical thinking
- Active listening
- Self-care
- Cultural competence
- Patience
- Professional commitment
- Advocacy
Position Requirements:
- Diploma in a related human/social service field with one-year recent related experience or equivalent.
- Good working knowledge of domestic abuse and community resources.
- Ability to provide feminist-centered support with empathy and respect.
- Capacity to work independently and collaboratively.
- Skill in assisting individuals in crisis with non-judgmental services.
- Maintaining records and engaging in program evaluation.
- Intermediate First Aid (OFA 2) (previously Standard First Aid Certificate and CPR level B)
- Successful completion of a criminal record check.
- This position requires Union membership.
Why Work With Us? At the Kelowna Women’s Shelter, we are committed to providing a supportive and inclusive work environment where you can make a real difference in the lives of program participants and their children in need. Join our passionate team and help us empower individuals and communities to thrive.
How to Apply: Please submit your resume and cover letter highlighting your relevant experience. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.
About Kelowna Women's Shelter
The Central Okanagan Emergency Shelter Society (operating as Kelowna Women’s Shelter) has been a beacon of hope and safety since 1980, supporting individuals facing domestic abuse across the Central Okanagan, from Oyama to Peachland.
As a registered charity governed by a volunteer board of directors, we provide free, safe and confidential services, empowering individuals through sanctuary, advocacy and support.
Our comprehensive programs include short- and long-term housing, support groups, advocacy, preventative education programs and more. Our team of professionals are available through our 24/7 Help Lines to ensure immediate and ongoing care. We also connect clients to other people-serving organizations and community services for additional support.
Beyond our shelter, the Kelowna Women’s Shelter operates the KWS Thrift Store where funds raised go directly back into supporting our programs, and all vulnerable community members can access needed items free of charge through our voucher program. We are proud members of the British Columbia Society of Transition Houses, Ending Violence Association of British Columbia, Shelter Net BC, and Women’s Shelters Canada.
If you or someone you know is in need of help, please call our 24/7 Support Line at (250) 763-1040, text (236) 970-0704 or email support@kelownawomensshelter.ca.
Together, we are building a community that stands against abuse.