30-2025 Receptionist Temporary Part-time ( 2 evenings/ week, some Saturdays, total 7 hours per week)
About the role
We’re hiring a Receptionist who excels at creating a positive first impression and ensuring clients feel comfortable and assured from the first moment they connect with us. This is an opportunity to meaningfully support Ottawa families, be part of a values-driven team, and contribute to an organization with a 100+ year legacy of positive impact.
Location: Ottawa**,** Office-based. FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation
Start date: Immediate
Position: Temporary, Union, 7 hrs/week, Evenings and weekends
Salary: $42,019.15 to $47,206.41 per year, commensurate with experience
30-2025 Receptionist Temporary Part-Time
ABOUT US
Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address the mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience. We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families.
We are grounded in and informed by the real needs of our clients and families, the complex environments they live in, and a foundation of clinical and mental health expertise. From mothercare during the influenza epidemic of 1917, to supporting soldiers and their families through post-WWII reintegration, to addressing the psychosocial needs of people living with HIV and their families, to redesigning family therapy to reflect the evolving definition of “family”—FSO-SFO continues to innovate and evolve in response to the changing needs of families, leading and convening best and promising practices. Most importantly, 100% of our clients report that working with FSO-SFO has had a positive impact on their lives.
An accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community, powered by a team committed to accountability, a sense of community, well-being, diversity and inclusiveness, and client-centered care.
ABOUT THE POSITION
The Receptionist serves as the first point of contact for clients and visitors at FSO-SFO, playing a vital role in creating an experience of welcome, respect, and compassionate care. The Receptionist ensures guests are greeted warmly, provided with accurate and timely information, and connected to appropriate team members—whether in person, by phone, or by email. They maintain the reception area and waiting room to ensure a welcoming, organized environment.
The Receptionist works closely with our team of counsellors to schedule client appointments and collaborates with community partners to develop and maintain referral sources. They also provide clerical and administrative support, including accurate data entry, coordinating room bookings, managing incoming mail, and preparing meeting minutes.
This role reports to and is supported by the Manager of Operations and works closely with other administrative team members.
ABOUT YOU
This is an ideal role for someone who excels at creating a positive first impression and ensuring clients and guests feel comfortable and confident from the moment they arrive or call. You have strong organizational, interpersonal, and communication skills—both verbal and written—in English and French. You demonstrate attention to detail and accuracy, and you thrive both independently and as part of a team.
You are empathetic, courteous, and professional. You have a strong working knowledge of computers and software (particularly Microsoft Office), familiarity with telephone systems, and a general understanding of office procedures and filing systems. Experience in the social services or non-profit sector is preferred.
Minimum Requirements:
- A minimum Grade 12 secondary school diploma and a one-year office administration diploma
- At least two (2) years of experience providing reception or clerical support in an office environment, or an equivalent combination of relevant education and experience
- Bilingualism in French and English is required
As a condition of hire, the successful candidates will be required to provide :
- Proof of legal entitlement to work in Canada
- A police record check satisfactory to FSO-SFO
We look forward to hearing from you. FSO-SFO is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process—please let us know how we can best support you.
While we thank all candidates for their interest, only those selected for an interview will be contacted.
About Family Services Ottawa
We offer counselling and support services to anybody in Ottawa who needs it. No matter what it is that you're dealing with, we're here to listen. We offer a safe space, and will help you work through whatever is troubling you.
Our programs are run by counsellors who are highly skilled and trained in each of our service areas. Family services staff and clients who have already benefited from our services are also involved in making our programs as helpful and successful as they are. We're here. We're available and we're open.
We offer counselling and support services to anybody in Ottawa who needs it. No matter what it is that you're dealing with, we're here to listen. We offer a safe space, and will help you work through whatever is troubling you.
Our counselling services are provided by registered psychotherapists who are highly skilled and trained in each of our service areas. Our community education and parenting programs are offered by highly skilled, experienced leaders and trainers.
Everything we do at family services is focused on helping our clients - like our free Walk-in Clinic on Tuesdays and Saturdays. We're here for children, adults, and families in all their forms. Whether it's relationship challenges, coping with stress and anxiety, or dealing with mental health challenges, we have programs that can help.
We're here. We're available and we're open.
30-2025 Receptionist Temporary Part-time ( 2 evenings/ week, some Saturdays, total 7 hours per week)
About the role
We’re hiring a Receptionist who excels at creating a positive first impression and ensuring clients feel comfortable and assured from the first moment they connect with us. This is an opportunity to meaningfully support Ottawa families, be part of a values-driven team, and contribute to an organization with a 100+ year legacy of positive impact.
Location: Ottawa**,** Office-based. FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation
Start date: Immediate
Position: Temporary, Union, 7 hrs/week, Evenings and weekends
Salary: $42,019.15 to $47,206.41 per year, commensurate with experience
30-2025 Receptionist Temporary Part-Time
ABOUT US
Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address the mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience. We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families.
We are grounded in and informed by the real needs of our clients and families, the complex environments they live in, and a foundation of clinical and mental health expertise. From mothercare during the influenza epidemic of 1917, to supporting soldiers and their families through post-WWII reintegration, to addressing the psychosocial needs of people living with HIV and their families, to redesigning family therapy to reflect the evolving definition of “family”—FSO-SFO continues to innovate and evolve in response to the changing needs of families, leading and convening best and promising practices. Most importantly, 100% of our clients report that working with FSO-SFO has had a positive impact on their lives.
An accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community, powered by a team committed to accountability, a sense of community, well-being, diversity and inclusiveness, and client-centered care.
ABOUT THE POSITION
The Receptionist serves as the first point of contact for clients and visitors at FSO-SFO, playing a vital role in creating an experience of welcome, respect, and compassionate care. The Receptionist ensures guests are greeted warmly, provided with accurate and timely information, and connected to appropriate team members—whether in person, by phone, or by email. They maintain the reception area and waiting room to ensure a welcoming, organized environment.
The Receptionist works closely with our team of counsellors to schedule client appointments and collaborates with community partners to develop and maintain referral sources. They also provide clerical and administrative support, including accurate data entry, coordinating room bookings, managing incoming mail, and preparing meeting minutes.
This role reports to and is supported by the Manager of Operations and works closely with other administrative team members.
ABOUT YOU
This is an ideal role for someone who excels at creating a positive first impression and ensuring clients and guests feel comfortable and confident from the moment they arrive or call. You have strong organizational, interpersonal, and communication skills—both verbal and written—in English and French. You demonstrate attention to detail and accuracy, and you thrive both independently and as part of a team.
You are empathetic, courteous, and professional. You have a strong working knowledge of computers and software (particularly Microsoft Office), familiarity with telephone systems, and a general understanding of office procedures and filing systems. Experience in the social services or non-profit sector is preferred.
Minimum Requirements:
- A minimum Grade 12 secondary school diploma and a one-year office administration diploma
- At least two (2) years of experience providing reception or clerical support in an office environment, or an equivalent combination of relevant education and experience
- Bilingualism in French and English is required
As a condition of hire, the successful candidates will be required to provide :
- Proof of legal entitlement to work in Canada
- A police record check satisfactory to FSO-SFO
We look forward to hearing from you. FSO-SFO is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process—please let us know how we can best support you.
While we thank all candidates for their interest, only those selected for an interview will be contacted.
About Family Services Ottawa
We offer counselling and support services to anybody in Ottawa who needs it. No matter what it is that you're dealing with, we're here to listen. We offer a safe space, and will help you work through whatever is troubling you.
Our programs are run by counsellors who are highly skilled and trained in each of our service areas. Family services staff and clients who have already benefited from our services are also involved in making our programs as helpful and successful as they are. We're here. We're available and we're open.
We offer counselling and support services to anybody in Ottawa who needs it. No matter what it is that you're dealing with, we're here to listen. We offer a safe space, and will help you work through whatever is troubling you.
Our counselling services are provided by registered psychotherapists who are highly skilled and trained in each of our service areas. Our community education and parenting programs are offered by highly skilled, experienced leaders and trainers.
Everything we do at family services is focused on helping our clients - like our free Walk-in Clinic on Tuesdays and Saturdays. We're here for children, adults, and families in all their forms. Whether it's relationship challenges, coping with stress and anxiety, or dealing with mental health challenges, we have programs that can help.
We're here. We're available and we're open.