Service Technologist I
Top Benefits
About the role
The Service Technologist I is responsible for troubleshooting, configuring, and resolving software and hardware issues for Argus Control's systems for horticulture equipment. The technologist is expected to work with a level of independence and be able to provide guidance to technicians but may require occasional support from a Senior Service Technologist. A key objective of this role is to foster positive customer relationships by responding to all inquiries in a timely manner with the most accurate information possible using the appropriate media.
There are three levels for the Service Technologist role. Each level requires different levels of skills and competencies, education, and experience.
REPORTING TO: TEAM LEAD, SERVICE
RESPONSIBILITIES & DUTIES
- Act as the initial point of contact and provide timely response for all customer service requests using the service desk system.
- Diagnose, troubleshoot, configure, and resolve software and hardware issues for horticulture equipment for existing Argus projects in collaboration with technical personnel, business professionals, and clients.
- Interpret customer requirements and technical documentation applicable to equipment control for indoor and outdoor greenhouse facilities.
- Provide technical input resulting in operational decisions for horticultural facilities.
- Process returns merchandise authorizations and standard replacement parts orders.
- Produce technical documentation for system audits.
- Provide guidance on the technical and operational specifications of Argus related equipment for internal and external customers.
- Maintain logs and resolution reports for all service tickets and calls.
- Comply with policies and procedures as specified in the Argus Employee Policy Manual and Quality Management System.
CRITICAL SKILLS & ABILITIES
- Strong customer service experience.
- Strong communications and interpersonal skills.
- Able to effectively apply basic principles of project management.
- Meticulous and detail oriented.
- Familiar with Microsoft Office Suite, AutoCAD, Jira/Confluence, ERP Systems.
EMPLOYMENT REQUIREMENTS
- A minimum of two years of education or hands-on experience in one or more of the following areas: Electrical or Electronics, Networking or PC Repair, Horticulture or Greenhouse growing, Customer Service
DIVERSITY & INCUSION COMMITMENT:
Argus Control is committed to creating a diverse and inclusive environment. At Argus, our unwavering commitment is to foster an inclusive and diverse workplace that reflects our global community. We firmly believe that diversity is our greatest strength and cornerstone of our corporate culture. We strive to create an environment where every employee, regardless of their background, identity, or beliefs, feels valued, respected, and empowered to contribute their unique perspectives and talents. We recognize that by celebrating our differences and ensuring equitable opportunities for all, we can unlock the full potential of our teams, driving innovation and growth while making a positive impact on the world. Together, we are dedicated to creating a workplace where every voice is heard, and every individual can thrive, thus making our company and our world a safer, healthier and more productive place.
Persons with disabilities who anticipate needing accommodations can contact hr@conviron.com in confidence. Reasonable accommodations can and will be provided at all stages of the application process and once hired.
Our benefits package includes Health, Dental, Vision, Life, Critical Illness, Accidental Death and Dismemberment, Travel Insurance, STD, LTD, EAP (Employee Assistance Plan), Company Pension Plan with company contributions and an optional RSP.
DURATION
Full-Time, Permanent
LOCATION
Langley, BC (On-site)
RATE OF PAY
The range for this role is $65,000 to $80,000 (pay is based on the level of skills, competencies, education, and experience of the successful candidate)
CLOSING DATE
Once a suitable candidate is selected
Job Types: Full-time, Permanent
Pay: $65,000.00-$80,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Are you legally eligible to work in Canada?
- The work location for this position is on-site/in-person with a Monday-Friday work schedule. Does this work for you?
Work Location: In person
Service Technologist I
Top Benefits
About the role
The Service Technologist I is responsible for troubleshooting, configuring, and resolving software and hardware issues for Argus Control's systems for horticulture equipment. The technologist is expected to work with a level of independence and be able to provide guidance to technicians but may require occasional support from a Senior Service Technologist. A key objective of this role is to foster positive customer relationships by responding to all inquiries in a timely manner with the most accurate information possible using the appropriate media.
There are three levels for the Service Technologist role. Each level requires different levels of skills and competencies, education, and experience.
REPORTING TO: TEAM LEAD, SERVICE
RESPONSIBILITIES & DUTIES
- Act as the initial point of contact and provide timely response for all customer service requests using the service desk system.
- Diagnose, troubleshoot, configure, and resolve software and hardware issues for horticulture equipment for existing Argus projects in collaboration with technical personnel, business professionals, and clients.
- Interpret customer requirements and technical documentation applicable to equipment control for indoor and outdoor greenhouse facilities.
- Provide technical input resulting in operational decisions for horticultural facilities.
- Process returns merchandise authorizations and standard replacement parts orders.
- Produce technical documentation for system audits.
- Provide guidance on the technical and operational specifications of Argus related equipment for internal and external customers.
- Maintain logs and resolution reports for all service tickets and calls.
- Comply with policies and procedures as specified in the Argus Employee Policy Manual and Quality Management System.
CRITICAL SKILLS & ABILITIES
- Strong customer service experience.
- Strong communications and interpersonal skills.
- Able to effectively apply basic principles of project management.
- Meticulous and detail oriented.
- Familiar with Microsoft Office Suite, AutoCAD, Jira/Confluence, ERP Systems.
EMPLOYMENT REQUIREMENTS
- A minimum of two years of education or hands-on experience in one or more of the following areas: Electrical or Electronics, Networking or PC Repair, Horticulture or Greenhouse growing, Customer Service
DIVERSITY & INCUSION COMMITMENT:
Argus Control is committed to creating a diverse and inclusive environment. At Argus, our unwavering commitment is to foster an inclusive and diverse workplace that reflects our global community. We firmly believe that diversity is our greatest strength and cornerstone of our corporate culture. We strive to create an environment where every employee, regardless of their background, identity, or beliefs, feels valued, respected, and empowered to contribute their unique perspectives and talents. We recognize that by celebrating our differences and ensuring equitable opportunities for all, we can unlock the full potential of our teams, driving innovation and growth while making a positive impact on the world. Together, we are dedicated to creating a workplace where every voice is heard, and every individual can thrive, thus making our company and our world a safer, healthier and more productive place.
Persons with disabilities who anticipate needing accommodations can contact hr@conviron.com in confidence. Reasonable accommodations can and will be provided at all stages of the application process and once hired.
Our benefits package includes Health, Dental, Vision, Life, Critical Illness, Accidental Death and Dismemberment, Travel Insurance, STD, LTD, EAP (Employee Assistance Plan), Company Pension Plan with company contributions and an optional RSP.
DURATION
Full-Time, Permanent
LOCATION
Langley, BC (On-site)
RATE OF PAY
The range for this role is $65,000 to $80,000 (pay is based on the level of skills, competencies, education, and experience of the successful candidate)
CLOSING DATE
Once a suitable candidate is selected
Job Types: Full-time, Permanent
Pay: $65,000.00-$80,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Are you legally eligible to work in Canada?
- The work location for this position is on-site/in-person with a Monday-Friday work schedule. Does this work for you?
Work Location: In person