Customer Demand Planner
Top Benefits
About the role
DESCRIPTION
Position Summary:
The Sr. Specialist II, Customer Demand Planner is a fast pace, challenging position in SCM, which is responsible for managing the CPFR & PSI process from forecasting to order fulfillment, to optimizing WOS and all key areas under multiple account portfolios to the best operations and inventory position as possible. It is an integral role, which works closely with customers, sales, operations, logistics and other key partners to gain consensus, establish accurate account level forecasts, and supply objectives. The Sr. Specialist II is responsible for demand planning through trend analysis, gap analysis, predictive modeling, analysis of historical sales performance, inventory levels, promotional plans, target objectives, KPI monitoring and supply procurement.
RESPONSIBILITIES
Essential Duties and Responsibilities:
- Utilizing Samsung’s Global systems such as MFAS and GSCM to create weekly model level and multiple account level forecasts using (PSI) Analysis
- Translate Account Level details into CPFR working document to share with Sales and Customer for weekly consensus review related to current projections, inventory fulfilment, S/O expectations, WOS, EOH, etc.
- Host on applicable accounts and/or attend weekly CPFR meeting with inventory analyst, customer and sales. Review purchase order submission, historical sales trend, future S/O expectations, product transition, promotional material related to S/I, account issues and future supply expectations etc. If gaps or issues are identified, recommend strategic counter measures with accelerated and/or mutually beneficial outcomes.
- Attend weekly/bi-weekly Product Management and Sales Consensus meetings. Create correlated supply plans with actions/tasks out of this assembly
- Work with merchandising Team as needed when Display/Demo refresh/install are needed to ensure overall SOP are met
- Work directly with Factory’s production planning team, SDS, and SECA Logistics Team for all DS areas from shipments, load planning, transportation model and Appointment planning
- Responsible for all allocations of supply to corresponding customer orders daily or working with systems or supportive staff to ensure that planned and expected fulfilment of orders is achieved weekly
- Create Weekly SOP/DS 8 week horizon supply vs demand allocation file and manage +3 week RDD expectations by planning all SOP with corresponding account or SOP carry over
- Ensure appropriate product allocation for timely fulfillment of orders to customer WH and Store levels. Maximize allocation to OOS and identify dead stock areas where there is opportunities for review with Sales and Product Management Team
- Manage DS rolling SOP with appropriate factory and diversion of DS production to HUB creating MPOs when needed
- Work with logistics to help manage OTRQ to all customers coming from DS or HUB related to customer RDD. Push for load utilization for FTL and transportation modes are set/changed as needed and review site specific shipments to minimize site specific buffer and aged inventory reviewing all necessary options to minimize GAP to improve OTRQ and meet and/or increase revenue expectations
- Create weekly summary of Regional Accounts Forecasts and Performance as well as FOTA Data by Product Category for in-depth review and use for factual decision making
- Manage Revenue Expectations for responsible accounts based on tangible purchase orders and escalate to Senior Leadership if risk or changes are expected for current month
- Manages all aspects of set up, process improvements and benefice category measures for MFAS on supported accounts
- Train and Establish key processes for Administrative support
- Review DS shipment planning and shift to HUB to reduce excess buffer and aged inventory.
- Minimize Compliance Charges where applicable and participate in post-audit reviews with credit/Sales Admin and KAM and create a process improvement for future and ongoing resolution
- Weekly in-depth review on current shipments and update forecasts based on expectation of Load Consolidation and plan for early or late shipment expectations to set achievable target for following week
- Actively optimize work processes, including process automation, PIC ownership and objectives, Targets/deadlines/KPIs and maximizing best practices
QUALIFICATIONS
Requirements
Education:
- Bachelor’s degree preferred
- CSCMP, APICs or other related Supply Chain Management Designation would be preferred
Knowledge:
- Must have strong Microsoft office skills and Excel
- Strong interpersonal skills, able to interact comfortably with a wide range of levels in organizations: from senior executives to support staff within and outside of the company
- Strong oral and written communication skills
- Process improvement skills
Experience:
- Minimum 5 years’ experience in a relevant field preferred
- Prior experience with Supply Chain Management and inventory management is preferred
ABOUT US
Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.
With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Retail
Position Type: Full time
Business Unit: Marketing
Salary Range: $82,000.00 - $82,000.00
Company: Premium Retail Services (Canada), Inc.
Req ID: 6875
About Premium Retail Services
We work across the U.S. and Canada to help brands build winning strategies in stores and beyond. We're approved, preferred, and winning sales in more retail channels than anyone. We leverage teams of product experts to train retail associates and engage customers, making tailored recommendations and closing sales.
When you work with Premium, you gain a collaborative and accessible partner focused on finding new opportunities to maximize ROI. Our commitment to partnership has driven consistent growth for nearly 40 years. Much has changed about how we shop since 1985, but Premium remains the same values-driven organization.
Nous travaillons à travers les États-Unis et le Canada pour aider les marques à élaborer des stratégies gagnantes en magasin et plus loin encore. Nous sommes approuvés, préférés et remportons des ventes dans plus de canaux de vente au détail que quiconque. Nous misons sur des équipes d'experts en produits pour former les associés de vente au détail et engager les clients, en faisant des recommandations personnalisées et en concluant des ventes.
Lorsque vous travaillez avec Premium, vous obtenez un partenaire collaboratif et accessible axé sur la recherche de nouvelles opportunités pour maximiser le retour sur investissement. Notre engagement envers le partenariat a entraîné une croissance constante depuis près de 40 ans. Beaucoup de choses ont changé dans notre façon de faire des achats depuis 1985, mais Premium demeure une organisation axée sur les valeurs d’excellence.
Customer Demand Planner
Top Benefits
About the role
DESCRIPTION
Position Summary:
The Sr. Specialist II, Customer Demand Planner is a fast pace, challenging position in SCM, which is responsible for managing the CPFR & PSI process from forecasting to order fulfillment, to optimizing WOS and all key areas under multiple account portfolios to the best operations and inventory position as possible. It is an integral role, which works closely with customers, sales, operations, logistics and other key partners to gain consensus, establish accurate account level forecasts, and supply objectives. The Sr. Specialist II is responsible for demand planning through trend analysis, gap analysis, predictive modeling, analysis of historical sales performance, inventory levels, promotional plans, target objectives, KPI monitoring and supply procurement.
RESPONSIBILITIES
Essential Duties and Responsibilities:
- Utilizing Samsung’s Global systems such as MFAS and GSCM to create weekly model level and multiple account level forecasts using (PSI) Analysis
- Translate Account Level details into CPFR working document to share with Sales and Customer for weekly consensus review related to current projections, inventory fulfilment, S/O expectations, WOS, EOH, etc.
- Host on applicable accounts and/or attend weekly CPFR meeting with inventory analyst, customer and sales. Review purchase order submission, historical sales trend, future S/O expectations, product transition, promotional material related to S/I, account issues and future supply expectations etc. If gaps or issues are identified, recommend strategic counter measures with accelerated and/or mutually beneficial outcomes.
- Attend weekly/bi-weekly Product Management and Sales Consensus meetings. Create correlated supply plans with actions/tasks out of this assembly
- Work with merchandising Team as needed when Display/Demo refresh/install are needed to ensure overall SOP are met
- Work directly with Factory’s production planning team, SDS, and SECA Logistics Team for all DS areas from shipments, load planning, transportation model and Appointment planning
- Responsible for all allocations of supply to corresponding customer orders daily or working with systems or supportive staff to ensure that planned and expected fulfilment of orders is achieved weekly
- Create Weekly SOP/DS 8 week horizon supply vs demand allocation file and manage +3 week RDD expectations by planning all SOP with corresponding account or SOP carry over
- Ensure appropriate product allocation for timely fulfillment of orders to customer WH and Store levels. Maximize allocation to OOS and identify dead stock areas where there is opportunities for review with Sales and Product Management Team
- Manage DS rolling SOP with appropriate factory and diversion of DS production to HUB creating MPOs when needed
- Work with logistics to help manage OTRQ to all customers coming from DS or HUB related to customer RDD. Push for load utilization for FTL and transportation modes are set/changed as needed and review site specific shipments to minimize site specific buffer and aged inventory reviewing all necessary options to minimize GAP to improve OTRQ and meet and/or increase revenue expectations
- Create weekly summary of Regional Accounts Forecasts and Performance as well as FOTA Data by Product Category for in-depth review and use for factual decision making
- Manage Revenue Expectations for responsible accounts based on tangible purchase orders and escalate to Senior Leadership if risk or changes are expected for current month
- Manages all aspects of set up, process improvements and benefice category measures for MFAS on supported accounts
- Train and Establish key processes for Administrative support
- Review DS shipment planning and shift to HUB to reduce excess buffer and aged inventory.
- Minimize Compliance Charges where applicable and participate in post-audit reviews with credit/Sales Admin and KAM and create a process improvement for future and ongoing resolution
- Weekly in-depth review on current shipments and update forecasts based on expectation of Load Consolidation and plan for early or late shipment expectations to set achievable target for following week
- Actively optimize work processes, including process automation, PIC ownership and objectives, Targets/deadlines/KPIs and maximizing best practices
QUALIFICATIONS
Requirements
Education:
- Bachelor’s degree preferred
- CSCMP, APICs or other related Supply Chain Management Designation would be preferred
Knowledge:
- Must have strong Microsoft office skills and Excel
- Strong interpersonal skills, able to interact comfortably with a wide range of levels in organizations: from senior executives to support staff within and outside of the company
- Strong oral and written communication skills
- Process improvement skills
Experience:
- Minimum 5 years’ experience in a relevant field preferred
- Prior experience with Supply Chain Management and inventory management is preferred
ABOUT US
Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.
With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Retail
Position Type: Full time
Business Unit: Marketing
Salary Range: $82,000.00 - $82,000.00
Company: Premium Retail Services (Canada), Inc.
Req ID: 6875
About Premium Retail Services
We work across the U.S. and Canada to help brands build winning strategies in stores and beyond. We're approved, preferred, and winning sales in more retail channels than anyone. We leverage teams of product experts to train retail associates and engage customers, making tailored recommendations and closing sales.
When you work with Premium, you gain a collaborative and accessible partner focused on finding new opportunities to maximize ROI. Our commitment to partnership has driven consistent growth for nearly 40 years. Much has changed about how we shop since 1985, but Premium remains the same values-driven organization.
Nous travaillons à travers les États-Unis et le Canada pour aider les marques à élaborer des stratégies gagnantes en magasin et plus loin encore. Nous sommes approuvés, préférés et remportons des ventes dans plus de canaux de vente au détail que quiconque. Nous misons sur des équipes d'experts en produits pour former les associés de vente au détail et engager les clients, en faisant des recommandations personnalisées et en concluant des ventes.
Lorsque vous travaillez avec Premium, vous obtenez un partenaire collaboratif et accessible axé sur la recherche de nouvelles opportunités pour maximiser le retour sur investissement. Notre engagement envers le partenariat a entraîné une croissance constante depuis près de 40 ans. Beaucoup de choses ont changé dans notre façon de faire des achats depuis 1985, mais Premium demeure une organisation axée sur les valeurs d’excellence.