Top Benefits
About the role
Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.
Under the general supervision of the Manager, Watchmaking Atelier, the hybrid/remote After-Sales Service Coordinator will be responsible for managing and processing all Watch Accessories Special Order requests for clients, liaising with both vendors and retail teams to maximize sales and customer experience. In doing so, they will manage the inventory of watch spare parts at retail level, as well as oversee the overall state of watch-related stock repairs. They will also be responsible for providing support in all aspects of the Maison Birks Atelier platform. Capable of multi-tasking in a fast-paced environment, willing to learn and proactive, you will be client focused with excellent organization skills.
Responsibilities
- Watch Accessories: Client Requests (Special Orders)
- Process special order requests for all watch accessories for clients (ex: strap, buckle, link), communicating with all relevant parties on pending enquiries in a timely fashion
- Special Order Purchase Order creation and management
- Organize the existing watch accessories inventory to quickly fulfill client requests
- Liaise with after-sales service teams of watch brands to ensure all existing watch inventory merchandise always has accompanying items
- Develop tools to optimize current inventory, and enhance the overall client experience
- Maison Birks Atelier Support
- Maintain and monitor Birks Atelier Platform, providing support to Retail teams as needed specifically related to the platform
- Provide periodic reports to management on all after-sales activities
- Establish strong relationships with both Atelier and Retail teams to obtain feedback regarding After-Sales Service, to elevate and improve the quality of our service
- Provide overall support to both Watchmaking and Jewellery Atelier teams
Experience
- 1+ years experience within Retail ideally working as an Administrator, Warehouse Coordinator or within Customer Service.
- Alternatively, a recent graduate from college or university - relevant retail or internship experience an added bonus!
Skills
- Desire to work with luxury product - knowledge of watch brands a plus
- Self motivated team player with excellent communication & organization skills
- Computer literate
* Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, in particular to communicate on a regular basis with employees and managers outside of Quebec. *
At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.
In return for your commitment to excellence, we offer…
- Comprehensive benefits package Flexible and hybrid schedule for most head office positions
- Various paid time off programs
- Tele-medicine
- Employee Assistance Program
- Birks University: Accessibility to a variety of trainings
- Employee Discount Program
Come join us at Birks, and let your true self shine! Are you the gem we are looking for?
About Maison Birks
Birks is a prestigious jeweler known for quality, exclusivity, unique design, and exceptional service, with stores across Canada.
Founded in 1879, Birks is Canada’s leading fine jewelry designer and a symbol of Canadian luxury. Internationally recognized for its unmatched quality, Birks’ creations are inspired by nature and committed to ethical, sustainable practices. The iconic Birks Blue Box® has been a part of Canadian history since 1879.
Birks for Bees Canadian nature inspires Birks, which is dedicated to environmental preservation. Our “Birks for Bees” campaign raises awareness of the crucial role bees play as pollinators and forms partnerships to protect their sustainability in Canada.
Birks est un joaillier de prestige reconnu pour la qualité, l'exclusivité, le design unique et l'excellence de son service, avec des boutiques à travers le Canada.
Fondé en 1879, Birks est le principal créateur de joaillerie fine au Canada et un symbole du luxe canadien. Birks est reconnu internationalement pour la qualité incomparable de ses créations, inspirées par la nature et engagées dans une démarche éthique et durable. L'emblématique boîte bleue Birks® fait partie de l'histoire canadienne depuis 1879.
Birks pour les abeilles Birks s’inspire de la nature canadienne et s’engage à la préserver. La campagne Birks for Bees met en avant le rôle crucial des abeilles comme pollinisateurs et développe des partenariats pour assurer leur durabilité.
Top Benefits
About the role
Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.
Under the general supervision of the Manager, Watchmaking Atelier, the hybrid/remote After-Sales Service Coordinator will be responsible for managing and processing all Watch Accessories Special Order requests for clients, liaising with both vendors and retail teams to maximize sales and customer experience. In doing so, they will manage the inventory of watch spare parts at retail level, as well as oversee the overall state of watch-related stock repairs. They will also be responsible for providing support in all aspects of the Maison Birks Atelier platform. Capable of multi-tasking in a fast-paced environment, willing to learn and proactive, you will be client focused with excellent organization skills.
Responsibilities
- Watch Accessories: Client Requests (Special Orders)
- Process special order requests for all watch accessories for clients (ex: strap, buckle, link), communicating with all relevant parties on pending enquiries in a timely fashion
- Special Order Purchase Order creation and management
- Organize the existing watch accessories inventory to quickly fulfill client requests
- Liaise with after-sales service teams of watch brands to ensure all existing watch inventory merchandise always has accompanying items
- Develop tools to optimize current inventory, and enhance the overall client experience
- Maison Birks Atelier Support
- Maintain and monitor Birks Atelier Platform, providing support to Retail teams as needed specifically related to the platform
- Provide periodic reports to management on all after-sales activities
- Establish strong relationships with both Atelier and Retail teams to obtain feedback regarding After-Sales Service, to elevate and improve the quality of our service
- Provide overall support to both Watchmaking and Jewellery Atelier teams
Experience
- 1+ years experience within Retail ideally working as an Administrator, Warehouse Coordinator or within Customer Service.
- Alternatively, a recent graduate from college or university - relevant retail or internship experience an added bonus!
Skills
- Desire to work with luxury product - knowledge of watch brands a plus
- Self motivated team player with excellent communication & organization skills
- Computer literate
* Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, in particular to communicate on a regular basis with employees and managers outside of Quebec. *
At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.
In return for your commitment to excellence, we offer…
- Comprehensive benefits package Flexible and hybrid schedule for most head office positions
- Various paid time off programs
- Tele-medicine
- Employee Assistance Program
- Birks University: Accessibility to a variety of trainings
- Employee Discount Program
Come join us at Birks, and let your true self shine! Are you the gem we are looking for?
About Maison Birks
Birks is a prestigious jeweler known for quality, exclusivity, unique design, and exceptional service, with stores across Canada.
Founded in 1879, Birks is Canada’s leading fine jewelry designer and a symbol of Canadian luxury. Internationally recognized for its unmatched quality, Birks’ creations are inspired by nature and committed to ethical, sustainable practices. The iconic Birks Blue Box® has been a part of Canadian history since 1879.
Birks for Bees Canadian nature inspires Birks, which is dedicated to environmental preservation. Our “Birks for Bees” campaign raises awareness of the crucial role bees play as pollinators and forms partnerships to protect their sustainability in Canada.
Birks est un joaillier de prestige reconnu pour la qualité, l'exclusivité, le design unique et l'excellence de son service, avec des boutiques à travers le Canada.
Fondé en 1879, Birks est le principal créateur de joaillerie fine au Canada et un symbole du luxe canadien. Birks est reconnu internationalement pour la qualité incomparable de ses créations, inspirées par la nature et engagées dans une démarche éthique et durable. L'emblématique boîte bleue Birks® fait partie de l'histoire canadienne depuis 1879.
Birks pour les abeilles Birks s’inspire de la nature canadienne et s’engage à la préserver. La campagne Birks for Bees met en avant le rôle crucial des abeilles comme pollinisateurs et développe des partenariats pour assurer leur durabilité.