Under the direct supervision of the Senior Clerk - Billing, the Clerk A – Billing Clerk is responsible for updating customer accounts; sending and processing new service applications; responding to lawyer inquiries for final water account balances; preparing daily batch production; setting up special accounts and performing other duties consistent with the classification.

As the Clerk A – Billing Clerkyou will:

• Update customer’s account in the Department’s billing system. Duties include, but may not be limited to:

  • Entering remarks on customer accounts.
  • Entering customer information into the billing system.
  • Billing accounts up to date using actual meter readings.
  • Uploading electronic files to the billing system from various sources.

• Send written requests to the service address for occupants to apply for water service or to provide additional information to complete the customer’s application for water service.

• Process completed application letters.

• Obtain meter readings to initiate new accounts: to finalize accounts and for quarterly billing.

• Prepare daily billing production output (bills, notices and meter reading request cards) for mailing.

• Update accounts to reflect Manitoba Family Services is paying the water bill on behalf of the customer.

• Process returned mail.

• Provide internal courier services to branch offices.

• Provide coverage to other clerical staff within the branch, as required.

• Perform other related duties consistent with the classification, as assigned.

Your education and qualifications include:

• High School diploma or G.E.D. supplemented by formal training in business and office procedures or equivalent combination of training and experience.

• Prior experience working in an office environment.

• Demonstrated ability to operate a personal computer working in a Windows environment. Experience working with various software packages including Outlook, Word, Excel and Synergen at a basic level.

• Demonstrated ability to work in an organized manner and to prioritize work to meet deadlines and established performance standards of productivity and quality.

• Demonstrated ability to compute accurate mathematical calculations.

• Demonstrated ability to maintain accurate records and an efficient filing system.

• Demonstrated ability to effectively communicate both verbally and in writing, ideas and information to customers and internal staff.

• Demonstrated ability to follow written and verbal instruction, exercising sound judgment with minimal supervision.

• Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.

• General knowledge and understanding of safe work practices.

• Ability to maintain confidentiality with respect to dealing with sensitive documents.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.