At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As a Business Process Analyst, you will play a pivotal role in driving strategic initiatives and enhancing the effectiveness of our pricing and contracting outcomes through comprehensive analysis and collaborative business process transformation.

In this role, you will lead projects and process reviews to support the improvement and integration of our pricing and contracting end-to-end processes. These efforts will focus on ensuring interoperability and scalability, maximizing value creation. You will collaborate with colleagues and commercial excellence workstreams to gather requirements and understand needs around pricing strategy, offer development and contract development & management, and pricing and contract operations. This is an ideal role for someone who thrives in a collaborative environment and has a passion for driving business success.

This role will be based in the Brampton, Ontario Canada office.

MAIN JOB DUTIES/RESPONSIBILITIES (may include the following and other duties may be assigned):

• Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma).

• Diagrams and evaluates existing processes.

• Organizes, leads and facilitates cross-functional project teams.

• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

• Collects data to identify root cause of problems.

• Measures performance against process requirements.

• Aligns improvement to performance shortfalls.

• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.

• May deliver presentations and training courses including measurement, analysis, improvement and control.

• Surveys and analyzes best practices for techniques and processes.

• Communicates team progress.

• Performs cost and benefit analyses.

• Responsible for reporting complaints and Adverse Drug Reactions (ADR)

• Process Support: Create, support and/or improve critical business processes. Define and document current and future state processes while maintaining process standards as SOPs for operating units.

• Project Support: Lead and/or support critical projects and change management to drive adoption of new pricing and contracting systems, enabling teams to learn new processes, systems, roles, and responsibilities.

• Stakeholder Engagement: Collaborate with stakeholders in sales, legal, pricing, contracting and marketing teams to drive change management and process standardization, ensuring they understand the changes needed. Facilitate effective communication and partner with colleagues in Change and Communications and Training to deliver on process aides and change deliverables.

• Performance Measurement: Deliver and measure Key Performance Indicators (KPIs) to track the value and outcomes of Americas pricing & contracting process efficiencies and effectiveness.

• Business Acumen: Leverage deep understanding of process strategies, business strategies and market dynamics to enhance operational effectiveness. Ensure compliance with all relevant laws, regulations, and company policies. Maintain a broad organizational perspective, considering the impact of decisions on the entire enterprise.

CAREER STREAM:
Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS:
Autonomy : Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions. Coaches and reviews the work of lower-level specialists; may manage projects / processes.

Organizational Impact: May be responsible for entire projects or processes within job area.

Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments.

Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties. Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is in-depth in nature and often provides recommendations on process improvements.

Communication and Influence: Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making.

Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others' work product.

Required Knowledge and Experience : Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. Requires a Baccalaureate degree and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.

REQUIRED QUALIFICATIONS
KNOWLEDGE/EDUCATION

• Bachelor’s degree, or;
• Advanced degree
• English (Fluent)

JOB EXPERIENCE

• Minimum of 4 years of relevant experience, with a bachelor’s degree, or;
• Minimum of 2 years of relevant experience, with an advanced degree.

SKILLS/COMPETENCIES

• Strong relationship building, communication and interpersonal skills
• Expertise in problem-solving techniques, project management and strong negotiation skills.
• Time Management Skills: Works independently and takes ownership from start to finish
• Cross-Cultural Experience: Experience working in international markets or with diverse teams can provide valuable perspectives.
• Solid business acumen and judgment with high attention to detail
• Experience working within a project-oriented team.
• Ability to develop enterprise end-to-end process flows leveraging domain expertise and cross-functional collaboration.
• Effective communication skills with strong ability to craft messaging across a diverse set of stakeholders including business leaders, commercial teams, pricing & contracting functional teams, finance, marketing and IT.
• Proficiency with Microsoft Office (Visio, Word, Excel, PowerPoint), Teams, SharePoint, SmartSheets, or other planning applications. Excel skills would include use of formulas, charts, graphs, and functions
• Data Analytics Proficiency: Skills in data analytics with the ability to collect, collate and interpret data to support informed decisions
• Experience with Lean and Six Sigma principles, including DMAIC.
• Pricing and Contracts Knowledge: Experience with pricing & contracting systems and processes, including pricing management, contract management, CPQ, CLM, and customer incentive management systems.
• Industry Experience: Experience in the medical device, healthcare, or pharmaceutical Industries
• Digital Transformation: Proven experience in leading digital transformation initiatives, particularly in pricing and contracting
• Customer Relationship Management: Experience in managing and optimizing customer relationships, particularly in a B2B context

Technology Savvy: Familiarity with emerging technologies such as AI and machine learning in pricing strategies and contract management systems.

• Regulatory Knowledge: Understanding of relevant regulations and compliance requirements in the healthcare industry.

PHYSICAL JOB REQUIREMENTS

• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.