Manager, Business Operations
Top Benefits
About the role
Position: Manager, Business Operations
Status: Permanent Full Time
Department: Research Operations
Posted Date: Monday July 21, 2025 – Friday August 8, 2025 closing at 11:59pm EST
Salary per Annum: $ 106,450.50 - $ 159,685.50 (Salary band placement commensurate with experience)
New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.
The Institute for Better Health (IBH) is THP’s engine for applied research and innovation. It plays a critical role in driving THP’s mission of delivering a new kind of health care for a healthier community by focusing on real-world research, health equity, system transformation, and innovation enabled by digital health. Learn more about our Institute for Better Health here: Institute for Better Health .
Through a dynamic ecosystem of talent, strategy, and collaboration, the Research Operations portfolio at THP supports research that is equity-informed, operationally integrated, and system-transforming. If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety consider joining our Better Together team!
Our Commitment to and Progress Towards Addressing Anti-Black Racism
THP and IBH have made a commitment to becoming a safer and more inclusive environment with a dedicated focus on dismantling anti-Black racism and white supremacy at THP. This commitment is in response to the recognition that Black people systemically experience the organization differently than their white and non-Black colleagues. Similarly, Black scientists and research staff experience the research ecosystem differently. Anti-Black racism is the starting point as Black individuals and communities are disproportionately impacted by the harms of systemic racism and white supremacy culture. In this work, we are committed to disrupting and reconstructing the processes, practices, and systems that contribute to anti-Black racism.
THP established its Equity Secretariat Office in 2020, providing education and training on anti-Black racism, and establishing a THP Circle on Anti-Racism and Inclusion. Today, the Equity Secretariat has become the Equity, Anti-Racism and Inclusion Office, with a current staff of four whose specific focus is on dismantling anti-Black racism and white supremacy and advancing other dimensions of inequity within THP. This office supported the completion of an externally-led Anti-Black Racism Climate Review and resulting report, which includes recommendations and actions that are being integrated into THP’s operating plan. At IBH, the Anti-Black Racism Allyship Initiative (ABRAI) was established in 2020 to understand the experiences of Black staff within IBH and develop an action plan in partnership with Black staff to address anti-Black racism. The action plan has been translated into operational objectives that support the recruitment, retention, and career development of Black staff. As part of this plan, IBH has established an optional, monthly Black Excellence meeting for Black staff at IBH where the purpose is to provide a safe space where all hold power and attendees can connect, network, and support each other.
The Role
The Manager, Business Operations is a key leadership role within the Research Operations portfolio of THPs Academic Division, responsible for overseeing the operational infrastructure that enables safe, compliant, and effective research and innovation across the organization. Reporting to the Director, IBH Operations, the Manager leads a team of professionals responsible for financial management, grant and contract administration, project feasibility, research compliance, and operational risk management across multiple sites.
This role plays a critical function in stewarding the hospital’s engagement in local, provincial, national, and international research initiatives. It ensures the organization remains aligned with regulatory standards and operational best practices, while enabling research growth through sound governance, engagement, and the continuous improvement of operational models and tools.
The Manager champions a culture of excellence, accountability, and service, while fostering partnerships with researchers, research teams, leaders, external agencies, and the broader research community. They bring a strong understanding of institutional research operations, coupled with strategic foresight, to support THP’s continued research impact and influence.
Key Responsibilities
Leadership & Talent Management
- Lead hiring, onboarding, performance management, and talent development for the Business Operations team.
- Foster a collaborative, inclusive, and resilient team culture through supportive leadership and regular communication.
- Provide guidance and mentorship to staff, physicians, students, and external researchers on research operations and compliance.
- Ensure timely and transparent updates regarding project and operational activities.
Financial Management
- Oversee departmental, research, and project budgets, including tracking, forecasting, and variance analysis.
- Monitor progress toward deliverables to ensure milestones are met on-time, on-budget and address issues proactively.
- Identify and implement cost efficiencies in collaboration with leadership.
Program Management
- Manage five core corporate research operational functions: (1) project budget development and negotiation, (2) project financial management, (3) grants and award management, (4) agreements management, and (5) project feasibility assessment and confirmation.
- Oversee development and reporting of research operational performance metrics.
- Support investigators through all phases of the grant and award management lifecycle to ensure compliance and operational alignment.
- Lead the team and talent that review and negotiate research and innovation agreements, liaising with legal counsel as required.
- Design, maintain and optimize tools for project-level financial planning and feasibility assessment; guide team in project budget negotiation and financial oversight.
- Support program leaders, researchers, project leads and project teams in assessing project feasibility and ongoing project financial management.
Strategic Planning & Direction
- Align departmental goals, processes, and resource planning with corporate strategy.
- Build and sustain strategic partnerships to ensure long-term viability of the operational model.
- Develop and adapt service-oriented infrastructure and performance models to respond to evolving priorities while embedding and maintaining a service culture within the Business Operations team’s operational model.
- Plan, lead, and oversee the work of the Business Operations team to achieve goals within budget and timelines.
What We Are Looking For:
- Successful completion of a university degree in health sciences or a related field with a minimum of 8 years’ experience in research or other field with transferrable knowledge and skills. Is an asset not a requirement
- Collaborative team player, working with internal and external interested parties to accomplish objectives in a changing environment
- Demonstrated ability to thrive in and contribute to an integrated and collaborative team environment and to apply a positive team approach
- Can recruit, train, retain and develop top talent in a competitive market
- Ability to influence decision makers and provide guidance on research operations
- Advanced knowledge of existing research regulations, policies, guidelines and best practices
- Experience in managing projects, grants, budgeting and counterparty correspondence
- Advanced project and portfolio management skills
- Experience with financial modelling, tracking and management
- High level of proficiency using Microsoft Windows and other Microsoft Office software: MS Excel, Outlook, PowerPoint Word, etc.
What’s In It for You?
- An opportunity to build and nurture a team of health research, innovation and improvement leaders and a culture of service and improvement supported by collaboration and partnership.
- A team and organization that is genuinely invested in both yours and our team’s success, development and growth.
- Many active and ongoing diversity, equity and inclusion activities and committees you can be part of.
- Many active operational initiatives and projects that you can contribute to and leverage in alignment with your personal professional development choices.
Work Environment
If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety and are interested in joining our talented team of expert leaders and change agents in administration, science, technology, public health policy and so much more we would like you to join our Better Together team!
We offer employees, in roles that are conducive to remote work, the flexibility and the right mix of remote and in-office work (approximately 1-2 days on site per week). Acknowledging that the primary workspace will be remote work from home, but there will be times when on site presence is appropriate just as there will be times when on site presence may not be possible.
The expectation is that remote work locations, as part of the Flex First program, will be in the employee’s place of residence, and adhere to all THP policies and procedures, with special consideration towards privacy. Since employees should be available to return to the workplace with 24 hours’ notice, remote work outside of the province or country is not acceptable. Our main offices are located at our 2085 Hurontario site.
Recruitment Process
Given the complexity of the leadership accountabilities of this role, the candidate selection and evaluation process will involve the following 2 components to get to know and assess the interpersonal and broader leadership competencies of potential candidates:
- Intake Questionnaire completion
- Presentation & Interview (Panel Interview)
Important Message for Potential Applicants:
If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.
As an Equal Opportunity Employer, we are committed to providing an inclusive and barrier-free work environment, starting with our hiring processes. If selected to participate in the recruitment and selection process for this opportunity and you need to be accommodated during any phase of the evaluation process, please inform our Human Resources Recruiter to request specialized accommodation(s) that you may require in respect of any materials or processes used to ensure your equitable participation. All information received in relation to accommodation will be kept confidential.
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
Candidates are selected on the basis of their skill, ability, experience and qualifications.
Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
Applicants must be eligible to work in Canada.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.
Manager, Business Operations
Top Benefits
About the role
Position: Manager, Business Operations
Status: Permanent Full Time
Department: Research Operations
Posted Date: Monday July 21, 2025 – Friday August 8, 2025 closing at 11:59pm EST
Salary per Annum: $ 106,450.50 - $ 159,685.50 (Salary band placement commensurate with experience)
New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.
The Institute for Better Health (IBH) is THP’s engine for applied research and innovation. It plays a critical role in driving THP’s mission of delivering a new kind of health care for a healthier community by focusing on real-world research, health equity, system transformation, and innovation enabled by digital health. Learn more about our Institute for Better Health here: Institute for Better Health .
Through a dynamic ecosystem of talent, strategy, and collaboration, the Research Operations portfolio at THP supports research that is equity-informed, operationally integrated, and system-transforming. If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety consider joining our Better Together team!
Our Commitment to and Progress Towards Addressing Anti-Black Racism
THP and IBH have made a commitment to becoming a safer and more inclusive environment with a dedicated focus on dismantling anti-Black racism and white supremacy at THP. This commitment is in response to the recognition that Black people systemically experience the organization differently than their white and non-Black colleagues. Similarly, Black scientists and research staff experience the research ecosystem differently. Anti-Black racism is the starting point as Black individuals and communities are disproportionately impacted by the harms of systemic racism and white supremacy culture. In this work, we are committed to disrupting and reconstructing the processes, practices, and systems that contribute to anti-Black racism.
THP established its Equity Secretariat Office in 2020, providing education and training on anti-Black racism, and establishing a THP Circle on Anti-Racism and Inclusion. Today, the Equity Secretariat has become the Equity, Anti-Racism and Inclusion Office, with a current staff of four whose specific focus is on dismantling anti-Black racism and white supremacy and advancing other dimensions of inequity within THP. This office supported the completion of an externally-led Anti-Black Racism Climate Review and resulting report, which includes recommendations and actions that are being integrated into THP’s operating plan. At IBH, the Anti-Black Racism Allyship Initiative (ABRAI) was established in 2020 to understand the experiences of Black staff within IBH and develop an action plan in partnership with Black staff to address anti-Black racism. The action plan has been translated into operational objectives that support the recruitment, retention, and career development of Black staff. As part of this plan, IBH has established an optional, monthly Black Excellence meeting for Black staff at IBH where the purpose is to provide a safe space where all hold power and attendees can connect, network, and support each other.
The Role
The Manager, Business Operations is a key leadership role within the Research Operations portfolio of THPs Academic Division, responsible for overseeing the operational infrastructure that enables safe, compliant, and effective research and innovation across the organization. Reporting to the Director, IBH Operations, the Manager leads a team of professionals responsible for financial management, grant and contract administration, project feasibility, research compliance, and operational risk management across multiple sites.
This role plays a critical function in stewarding the hospital’s engagement in local, provincial, national, and international research initiatives. It ensures the organization remains aligned with regulatory standards and operational best practices, while enabling research growth through sound governance, engagement, and the continuous improvement of operational models and tools.
The Manager champions a culture of excellence, accountability, and service, while fostering partnerships with researchers, research teams, leaders, external agencies, and the broader research community. They bring a strong understanding of institutional research operations, coupled with strategic foresight, to support THP’s continued research impact and influence.
Key Responsibilities
Leadership & Talent Management
- Lead hiring, onboarding, performance management, and talent development for the Business Operations team.
- Foster a collaborative, inclusive, and resilient team culture through supportive leadership and regular communication.
- Provide guidance and mentorship to staff, physicians, students, and external researchers on research operations and compliance.
- Ensure timely and transparent updates regarding project and operational activities.
Financial Management
- Oversee departmental, research, and project budgets, including tracking, forecasting, and variance analysis.
- Monitor progress toward deliverables to ensure milestones are met on-time, on-budget and address issues proactively.
- Identify and implement cost efficiencies in collaboration with leadership.
Program Management
- Manage five core corporate research operational functions: (1) project budget development and negotiation, (2) project financial management, (3) grants and award management, (4) agreements management, and (5) project feasibility assessment and confirmation.
- Oversee development and reporting of research operational performance metrics.
- Support investigators through all phases of the grant and award management lifecycle to ensure compliance and operational alignment.
- Lead the team and talent that review and negotiate research and innovation agreements, liaising with legal counsel as required.
- Design, maintain and optimize tools for project-level financial planning and feasibility assessment; guide team in project budget negotiation and financial oversight.
- Support program leaders, researchers, project leads and project teams in assessing project feasibility and ongoing project financial management.
Strategic Planning & Direction
- Align departmental goals, processes, and resource planning with corporate strategy.
- Build and sustain strategic partnerships to ensure long-term viability of the operational model.
- Develop and adapt service-oriented infrastructure and performance models to respond to evolving priorities while embedding and maintaining a service culture within the Business Operations team’s operational model.
- Plan, lead, and oversee the work of the Business Operations team to achieve goals within budget and timelines.
What We Are Looking For:
- Successful completion of a university degree in health sciences or a related field with a minimum of 8 years’ experience in research or other field with transferrable knowledge and skills. Is an asset not a requirement
- Collaborative team player, working with internal and external interested parties to accomplish objectives in a changing environment
- Demonstrated ability to thrive in and contribute to an integrated and collaborative team environment and to apply a positive team approach
- Can recruit, train, retain and develop top talent in a competitive market
- Ability to influence decision makers and provide guidance on research operations
- Advanced knowledge of existing research regulations, policies, guidelines and best practices
- Experience in managing projects, grants, budgeting and counterparty correspondence
- Advanced project and portfolio management skills
- Experience with financial modelling, tracking and management
- High level of proficiency using Microsoft Windows and other Microsoft Office software: MS Excel, Outlook, PowerPoint Word, etc.
What’s In It for You?
- An opportunity to build and nurture a team of health research, innovation and improvement leaders and a culture of service and improvement supported by collaboration and partnership.
- A team and organization that is genuinely invested in both yours and our team’s success, development and growth.
- Many active and ongoing diversity, equity and inclusion activities and committees you can be part of.
- Many active operational initiatives and projects that you can contribute to and leverage in alignment with your personal professional development choices.
Work Environment
If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety and are interested in joining our talented team of expert leaders and change agents in administration, science, technology, public health policy and so much more we would like you to join our Better Together team!
We offer employees, in roles that are conducive to remote work, the flexibility and the right mix of remote and in-office work (approximately 1-2 days on site per week). Acknowledging that the primary workspace will be remote work from home, but there will be times when on site presence is appropriate just as there will be times when on site presence may not be possible.
The expectation is that remote work locations, as part of the Flex First program, will be in the employee’s place of residence, and adhere to all THP policies and procedures, with special consideration towards privacy. Since employees should be available to return to the workplace with 24 hours’ notice, remote work outside of the province or country is not acceptable. Our main offices are located at our 2085 Hurontario site.
Recruitment Process
Given the complexity of the leadership accountabilities of this role, the candidate selection and evaluation process will involve the following 2 components to get to know and assess the interpersonal and broader leadership competencies of potential candidates:
- Intake Questionnaire completion
- Presentation & Interview (Panel Interview)
Important Message for Potential Applicants:
If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.
As an Equal Opportunity Employer, we are committed to providing an inclusive and barrier-free work environment, starting with our hiring processes. If selected to participate in the recruitment and selection process for this opportunity and you need to be accommodated during any phase of the evaluation process, please inform our Human Resources Recruiter to request specialized accommodation(s) that you may require in respect of any materials or processes used to ensure your equitable participation. All information received in relation to accommodation will be kept confidential.
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
Candidates are selected on the basis of their skill, ability, experience and qualifications.
Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
Applicants must be eligible to work in Canada.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.