About the role

We’re looking for a Senior IT Technical Advisor - Production support to join our growing team! As part of the D&A production support team, you will be part of a level 1 incident management team.

What you'll do here:

• Take charge of incidents, change requests (RFCs), service requests, problem solving with all needed documentation.
• Assist with the resolution of escalated issues and actively participating in problem management activities
• Be available for on-call support (Rotation).
• Participate actively with support of the month-end financial process (IFRS17) including the end of year process as defined with the Finance SLA.
• Participate in the management of fixes (configuration changes, migration, etc.) according to the security standards in force.
• Develop, implement, support and document automation to increase the efficiency of platform management.
• Strictly maintain team standards to ensure continuity of operations.
• Document the various activities and procedures according to established standards.
• Provides quality internal and external customer service surrounding the Company values.
• Participate in the documentation processes including network diagrams, utilization of monitoring/resource/inventory management tools.
• Collaborate with managers to develop standards in line with the company guidelines and monitor those standards.
• Participate in various projects to improve our infrastructure as well as business development projects.

What you bring to the table:

• Degree or Diploma in Networking or Technology, or any combination of equivalent education and experience
• At least 5 years of experience in a similar role
• Experience with financial processes and especially IFRS17 requirements will be considered a plus
• Customer service focused and portrayed energy, professionalism and welcoming characteristics
• Can meet deadlines and handle sensitive and pressured situations
• Can identify issues and help develop strategy and tactical plans for various department initiatives
• Can prioritize and organize effectively
• Very good knowledge of network administration, architecture and engineering in mission-critical environments servicing large server deployments
• Knowledge of a wide variety of network equipment including but not limited to routers, switches, firewalls, denial of service mitigation, serial consoles, and load balancers
• Exceptional analytical, conceptual, and problem-solving abilities
• Excellent documentation and communication skills
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.