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user support analyst

Edisoft Inc22 days ago
Toronto, Ontario
Mid Level
full_time

Top Benefits

Health benefits
Dental plan
Health care plan

About the role

Overview Languages

English

Education

  • College/CEGEP

Experience 3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Benefits Health benefits

  • Dental plan
  • Health care plan

Financial benefits

  • Life insurance

Other Benefits

  • Other benefits

About Edisoft Inc

Software Development

Edisoft is the only smart platform for managing your orders end-to-end, built specifically for manufacturers and distributors and backed by over 25 years of industry experience.

Our powerful data model gives you industry-leading integration, automation, and visibility for the entire order lifecycle without any complex point-to-point integration.

Interested in joining our team?

It's our mission to hire great people from a wide variety of backgrounds, because kind and diverse people are what make our company stronger.

We believe in work-life balance, and are committed to building a friendly, collaborative, and inclusive culture that is both fun and professional. You'll always feel empowered on our team, because we believe everyone's ideas are important. And when it comes to your career development, we strive to support all of our employees with the tools, resources, and training they need to reach new milestones.

Edisoft recently relocated to a brand new and exciting office in Toronto's downtown core and is embarking on a rebrand with ambitious plans to grow our team. Keep an eye out for open positions!