FT Store Manager-Willowbrook Mall, Langley, BC
About the role
Role Overview:
As an inspirational leader with enthusiasm for our brand purpose, you will lead a store team to deliver retail excellence, drive strong sales results, and engaging customer experiences.
Key Job Accountabilities:
- Lead & work as part of a successful, engaged team to best meet the needs of our customers
- Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
- Problem solves effectively & proactively as much as possible using available resources
- Communicate effectively & act as a flexible & responsible role model to your team
- Ensure development of customer loyalty to further build The Body Shop brand
- Meet sales & performance targets
- Manage stock; monitor & manage change
- Confidently use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
- Identify & attract high potential candidates & develop current team members to succeed in their goals
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
- Schedules include holidays, nights, and weekends to meet the needs of the business
- Flexibility to work across Sunday to Saturday is required
Skills/Competencies:
- Experience in a customer facing role, people leadership & team development required
- Proven ability to meet sales & performance targets with outstanding planning & organizing skills
- Ability to work collaboratively within a feedback culture
- Experience coaching & developing a successful team to drive sales
- Outstanding problem solving & communication skills
- Experience analysing data (KPI’s) to make sound business decisions required
- Comfortable with Microsoft Office Suite
Physical Demands:
- Must be able to stand and walk for extended periods (up to 8 hours per shift)
- Ability to lift and move products up to 25 lbs.
- Frequent reaching, bending, crouching as required
About The Body Shop
The Body Shop International Limited is the original natural and ethical beauty brand.
Our heritage is an amazing story of firsts.
The first to create Body Butter, the first to use manmade musk in fragrance rather than cruelly-extracted deer musk, the first to transform the beauty industry with fair trade ingredients.
For 40 years The Body Shop showed the world that business could be a force for good, anchored in Anita Roddick’s pioneering approach to doing business.
We exist to make a positive difference to people’s lives. We create superior quality products using the world’s finest natural ingredients to make your skin feel so good.
We have over 3000 stores in 68 countries, and reach out to customers around the world through launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world.
Our people are passionate, independent, diverse individuals. Sounds like you? Join us!
FT Store Manager-Willowbrook Mall, Langley, BC
About the role
Role Overview:
As an inspirational leader with enthusiasm for our brand purpose, you will lead a store team to deliver retail excellence, drive strong sales results, and engaging customer experiences.
Key Job Accountabilities:
- Lead & work as part of a successful, engaged team to best meet the needs of our customers
- Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
- Problem solves effectively & proactively as much as possible using available resources
- Communicate effectively & act as a flexible & responsible role model to your team
- Ensure development of customer loyalty to further build The Body Shop brand
- Meet sales & performance targets
- Manage stock; monitor & manage change
- Confidently use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
- Identify & attract high potential candidates & develop current team members to succeed in their goals
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
- Schedules include holidays, nights, and weekends to meet the needs of the business
- Flexibility to work across Sunday to Saturday is required
Skills/Competencies:
- Experience in a customer facing role, people leadership & team development required
- Proven ability to meet sales & performance targets with outstanding planning & organizing skills
- Ability to work collaboratively within a feedback culture
- Experience coaching & developing a successful team to drive sales
- Outstanding problem solving & communication skills
- Experience analysing data (KPI’s) to make sound business decisions required
- Comfortable with Microsoft Office Suite
Physical Demands:
- Must be able to stand and walk for extended periods (up to 8 hours per shift)
- Ability to lift and move products up to 25 lbs.
- Frequent reaching, bending, crouching as required
About The Body Shop
The Body Shop International Limited is the original natural and ethical beauty brand.
Our heritage is an amazing story of firsts.
The first to create Body Butter, the first to use manmade musk in fragrance rather than cruelly-extracted deer musk, the first to transform the beauty industry with fair trade ingredients.
For 40 years The Body Shop showed the world that business could be a force for good, anchored in Anita Roddick’s pioneering approach to doing business.
We exist to make a positive difference to people’s lives. We create superior quality products using the world’s finest natural ingredients to make your skin feel so good.
We have over 3000 stores in 68 countries, and reach out to customers around the world through launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world.
Our people are passionate, independent, diverse individuals. Sounds like you? Join us!