Continuing Education Assistant
About the role
Posting Type
Permanent
End Date (if applicable)
Classification Title
PT Support 5
Pay Band
5
Min Salary
$23.11
Max Salary
$28.88
Position Summary
This position provides assistance to the Continuing Education team and front-line student and faculty support for Online Learning courses and programs and in-class offerings. The incumbent ensures compliance with Registrar, OntarioLearn, Confederation College, and Continuing Education policies and procedures. Duties include but are not limited to:
Responding to day-to-day inquiries and requests for continuing education course and program information;
Processing a system of control for all students’ registrations, files and archives records, reports, exams, grades and course data sheets;
Scheduling and fee set-up of courses in Banner;
Assisting Continuing Education staff to monitor enrolment numbers to ensure efficiency and effectiveness of courses and programs;
Preparing and distributing individual packages to students including Login info, critical data and deadlines, course materialism, provincial and college policies and procedures;
Providing student support via email/phone/in-person/mail;
Assisting in advisement and problem-solving situations relating to online learning student registration from students, prospective students, staff and the general public as a “first contact” for providing detailed, accurate and timely information on electronically delivered courses and programs; and
Assisting the Program Officer and Registrar with regard to administrative work with faculty/facilitator contracts.
Location/Campus
Thunder Bay Campus
Education
Minimum level of formal education required for the position
1 year certificate or equivalent education
Specific course(s), certification, qualification, formal training or accreditation required for the position
Additional Requirements
Strong communication skills, organizational skills, problem solving skills, and conflict resolution skills;
Advanced computer skills relating to, Microsoft Work, Access, Excel, and Outlook.
Field(s) of Study
One (1) year Office Administration diploma, or its equivalent from a recognized program
Experience
Typical number of years of experience, in addition to the necessary education level, required to perform the responsibilities of the position
Minimum of one (1) year
Type of Experience
One (1) year of related work experience providing customer service in an office environment
Posting Detail Information
Posting Number
SU-P-24-153P
Close Date
07/06/2025
Hours of Work
24 hrs/week
Shift Type
8:30-4:30
About CONFEDERATION COLLEGE
Confederation College has been serving the citizens of Northwestern Ontario since 1967 by meeting the educational needs of students in a catchment area of 550,000 square kilometers. Along with its main campus in Thunder Bay, Confederation College has eight regional campuses located in the communities of Dryden, Fort Frances, Kenora, Greenstone, Marathon, Red Lake, Sioux Lookout and Wawa.
Continuing Education Assistant
About the role
Posting Type
Permanent
End Date (if applicable)
Classification Title
PT Support 5
Pay Band
5
Min Salary
$23.11
Max Salary
$28.88
Position Summary
This position provides assistance to the Continuing Education team and front-line student and faculty support for Online Learning courses and programs and in-class offerings. The incumbent ensures compliance with Registrar, OntarioLearn, Confederation College, and Continuing Education policies and procedures. Duties include but are not limited to:
Responding to day-to-day inquiries and requests for continuing education course and program information;
Processing a system of control for all students’ registrations, files and archives records, reports, exams, grades and course data sheets;
Scheduling and fee set-up of courses in Banner;
Assisting Continuing Education staff to monitor enrolment numbers to ensure efficiency and effectiveness of courses and programs;
Preparing and distributing individual packages to students including Login info, critical data and deadlines, course materialism, provincial and college policies and procedures;
Providing student support via email/phone/in-person/mail;
Assisting in advisement and problem-solving situations relating to online learning student registration from students, prospective students, staff and the general public as a “first contact” for providing detailed, accurate and timely information on electronically delivered courses and programs; and
Assisting the Program Officer and Registrar with regard to administrative work with faculty/facilitator contracts.
Location/Campus
Thunder Bay Campus
Education
Minimum level of formal education required for the position
1 year certificate or equivalent education
Specific course(s), certification, qualification, formal training or accreditation required for the position
Additional Requirements
Strong communication skills, organizational skills, problem solving skills, and conflict resolution skills;
Advanced computer skills relating to, Microsoft Work, Access, Excel, and Outlook.
Field(s) of Study
One (1) year Office Administration diploma, or its equivalent from a recognized program
Experience
Typical number of years of experience, in addition to the necessary education level, required to perform the responsibilities of the position
Minimum of one (1) year
Type of Experience
One (1) year of related work experience providing customer service in an office environment
Posting Detail Information
Posting Number
SU-P-24-153P
Close Date
07/06/2025
Hours of Work
24 hrs/week
Shift Type
8:30-4:30
About CONFEDERATION COLLEGE
Confederation College has been serving the citizens of Northwestern Ontario since 1967 by meeting the educational needs of students in a catchment area of 550,000 square kilometers. Along with its main campus in Thunder Bay, Confederation College has eight regional campuses located in the communities of Dryden, Fort Frances, Kenora, Greenstone, Marathon, Red Lake, Sioux Lookout and Wawa.