We are currently seeking a knowledgeable and experienced Service Manager to lead and oversee our C&H service team. This is an ideal opportunity for an individual with customer focus and a proven history in cross-functional leadership and development in a technical service environment. Through this position, successful candidates will demonstrate accountability by creating and sustaining a winning environment that drives growth and profitability.

Responsibilities:

• Manage a Service Department to achieve sales, profits, and efficiency by maximizing production, controlling costs, marketing, building a clientele and establishing solid employee relationships.
• Ensure high quality service and repairs are provided to customers.
• Direct and schedule daily activities of all service staff.
• Establish processes & standards to ensure customer satisfaction and efficient operations.
• Review completed jobs for quality control purposes.
• Handle customer inquiries and or complaints.
• Act as liaison with manufacture representatives.
• Guide and evaluate performance of service department team members.
• Conduct regular meetings with department staff to review goals, suggestions and/or concerns.
• Lead and enforce company best practices and procedures.
• Active participation with required health and safety regulations.
• Maintain fleet of service vans including parts inventory.
• Perform repairs when needed.
• Perform additional duties as required.

Requirements:

• Minimum of 2 years’ experience in equipment or automotive repair (e.g. Technician, Shop Foreman or manager).
• Excellent communication and customer service skills.
• Strong decision making and multitasking abilities.
• Effective administrative and management capabilities.
• Ability to motivate and lead a team of field technicians.
• Conduct annual performance evaluations one to one with team members.
• Acute attention to detail and excellent organization skills.
• Excellent interpersonal, communication and computer skills.

What’s in it for you?

Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. We are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.

Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You’ll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful! At Bunzl, we don’t just say our people are our greatest asset, we really mean it. Let’s talk about your future.

Interview guidance

Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.