Sales Associate - Building Materials
About the role
We are committed to building and enhancing customer loyalty. As a Sales Team Member your main priority is to provide the best shopping experience to our customers by providing exemplary service and product knowledge. Responsibilities include greeting all customers by name or with a smile, providing expertise, and processing transactions quickly and efficiently.
This includes, but is not limited to suggesting appropriate additional products, stocking merchandise, and calling all customers when their special order has arrived.
RESPONSIBILITIES
- Greeting all customers within a 5-foot distance in a friendly manner in accordance with the FVBS greeting policy
- Always be ready to provide prompt service to our customers
- Assist all customers in finding products and offering product knowledge to enhance their shopping experience
- Anticipate the customer’s project and suggest additional products to meet customer’s needs using the GQRC, customer service standard (Greet, Qualify-ask open ended questions about their project, Recommend-recommend main and add-on products based on their project, Close-close the interaction by ensuring they don’t need anything else and thanking them)
- Look up products and prices for customers on both EAGLE and RONA website including special orders and regular products
- Create special orders and order products for customers as required
- Facing and minor replenishment of stock including cleaning shelves in preparation of new stock arrival as requested
- Labeling product and changing labels when price changes occur as requested
- Be proactively aware of all promotions and product availability
- Ensuring always in compliance with WorkSafe Standards
- Completing opening and closing duties
Qualifications
- Prior customer service experience is considered an asset, but we are willing to train the right candidate
- Demonstrates a willingness to learn about products
- Willingness to work flexible hours, including evenings and weekends
- Detail orientated and strong attention to following safe work practices
- Excellent listening, communication and interpersonal skills
- Outstanding customer service skills
About Fraser Valley Building Supplies
Established in 1992, Fraser Valley Building Supplies is a locally-owned business with amiable and professional staff. We are dedicated to serving homeowners, contractors and professional builders as your primary destination for any building projects. For over 25 years, FVBS has been an industry leader in providing building materials to our customers across the lower mainland. We offer a huge variety of products and services, from home building materials and lumber to engineering consultation and contractor service! Whether you are planning a small project, home renovation or a completely new building, Fraser Valley Building Supplies is your first choice.
We have four convenient locations to serve our local communities: RONA Home Centre stores in Mission and Hope, and 2 Ace Hardware locations in Abbotsford and Cloverdale. We are here to make your work easy and exceed your expectations!
Sales Associate - Building Materials
About the role
We are committed to building and enhancing customer loyalty. As a Sales Team Member your main priority is to provide the best shopping experience to our customers by providing exemplary service and product knowledge. Responsibilities include greeting all customers by name or with a smile, providing expertise, and processing transactions quickly and efficiently.
This includes, but is not limited to suggesting appropriate additional products, stocking merchandise, and calling all customers when their special order has arrived.
RESPONSIBILITIES
- Greeting all customers within a 5-foot distance in a friendly manner in accordance with the FVBS greeting policy
- Always be ready to provide prompt service to our customers
- Assist all customers in finding products and offering product knowledge to enhance their shopping experience
- Anticipate the customer’s project and suggest additional products to meet customer’s needs using the GQRC, customer service standard (Greet, Qualify-ask open ended questions about their project, Recommend-recommend main and add-on products based on their project, Close-close the interaction by ensuring they don’t need anything else and thanking them)
- Look up products and prices for customers on both EAGLE and RONA website including special orders and regular products
- Create special orders and order products for customers as required
- Facing and minor replenishment of stock including cleaning shelves in preparation of new stock arrival as requested
- Labeling product and changing labels when price changes occur as requested
- Be proactively aware of all promotions and product availability
- Ensuring always in compliance with WorkSafe Standards
- Completing opening and closing duties
Qualifications
- Prior customer service experience is considered an asset, but we are willing to train the right candidate
- Demonstrates a willingness to learn about products
- Willingness to work flexible hours, including evenings and weekends
- Detail orientated and strong attention to following safe work practices
- Excellent listening, communication and interpersonal skills
- Outstanding customer service skills
About Fraser Valley Building Supplies
Established in 1992, Fraser Valley Building Supplies is a locally-owned business with amiable and professional staff. We are dedicated to serving homeowners, contractors and professional builders as your primary destination for any building projects. For over 25 years, FVBS has been an industry leader in providing building materials to our customers across the lower mainland. We offer a huge variety of products and services, from home building materials and lumber to engineering consultation and contractor service! Whether you are planning a small project, home renovation or a completely new building, Fraser Valley Building Supplies is your first choice.
We have four convenient locations to serve our local communities: RONA Home Centre stores in Mission and Hope, and 2 Ace Hardware locations in Abbotsford and Cloverdale. We are here to make your work easy and exceed your expectations!