Company:

ClaimsPro LPAdministration Supervisor, Full-Time, HYBRID (Markham, ON)

Job Description:

This position involves leading and managing staff within our National Accounts Administration division with respect to quality and customer service excellence, training, and development. This role is critical in ensuring the delivery of quality administration services while supporting the growth and development of the unit. The supervisor will also be required to manage production targets and quality targets as needed to support the department’s goals.

Job Duties:

• Supervision and oversight of administration staff in a hybrid model work environment.

• Development and management of business processes to ensure timely completion of administrative duties by team.

• Monthly scheduling of staff to ensure cross Canada coverage from 8AM-7PM and updating to account for vacations/absences

• Management of oversight of reception, shared services, new claim submissions email queue to ensure adherence to KPIs

• Weekly Quality Assurance Reviews to ensure accuracy of set up

• Creating and maintaining updated set up instructions

• Mentoring and development of existing staff through training performance feedback and career pathing.

• Monitoring and assessing individual staff productivity and performance through quality assurance reviews.

• Troubleshooting and resolving issues related to administration processes as they arise.

• Regular coaching and performance management

• Monitoring workflow efficiency and implementing process improvements

• Communication and collaboration with internal managers and external clients on new and existing administration initiatives.

• Adhoc report creation as required

• Data integrity clean up as required

• Adjuster support as required

• Recruitment and onboarding of new staff

• Other duties as required

Qualifications & Experience:

• Demonstrated experience working in a claims office and fast paced environment.

• Prior Supervisory experience or demonstrated leadership in training and mentoring junior staff.

experience in leading or mentoring peers in an office setting.

• Some adjusting experience is an asset

• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner

• Strong computer skills including working knowledge of Microsoft Office Suite and an ability to learn new technical systems including Client claims systems

• Highly motivated with a problem-solving mindset

• Demonstrated data management skills is an asset

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.