Nakiska Winter Sports School Senior Sales Representative Winter 2025/26

Wage: Earn up to $23.00/hr. depending on experience

Position Overview:

• Oversee the coordination of the multi week programs

• Assist with staffing and scheduling

• Responsible for care over the incoming emails for the programs

• Handle communication with parents via phone, email and face-to-face

• Assist with product sales as and when needed and be familiar with online inventory management

• Organizing groups based on levels and age and updating each week

• Provide superior guest experience and service

• Handle all refund processes to ensure they are dealt with in a timely and accurate manner

• Assist with conflict resolution with guests as and when needed

Key Areas of Knowledge:

• Abide by policy and procedures as outlined in the Nakiska Resort Staff Handbook.

• Abide by policy and procedures as outlined in the Winter Sports School Orientation Training.

• Adhere to Nakiska Resort health and safety polices and incident /hazard reporting system.

• Assisting guests with resort related inquiries.

• Have knowledge of Winter Sports School products, ticketing operations and other resort facilities.

• A basic knowledge of Canadian ski &/or snowboard instruction practices (CSIA, CASI) is preferred, or an equivalent internationally recognized certification.

Key Responsibilities:

• Be willing to accept all assignments that fit within your position in the Winter Sports School.

• Consistently present and maintain a neat, clean and tidy appearance and a professional image as outlined in your department manual.

• Provide a superior level of guest service and mountain safety to all visitors and staff.

• Ensure all communication is professional, timely and supports the best interests of Nakiska Resort.

• Ensure all correspondence and information given is accurate and correct.

• Continually oversee booked programs in the near future to ensure they are correctly booked and organized

• Strong degree of problem solving skills; solid understanding of the refund policy and procedures

Key Skills:

• Have a strong work ethic with individual and team orientated work

• Active listening and effective communication skills

• Have a positive attitude, be punctual, reliable and responsible.

• Previous experience preferred but not essential with money handling, knowledge of skiing and/or snowboarding, and guest service-related roles.

• Computer literacy is essential, programs include office, in-house booking systems and multiple POS systems.

• Ability to work under pressure in a fast-paced environment.

• Strong organizational skills.

• Previous experience with conflict resolution and supervising a small team preferred.

Application Requirements:

• Own work VISA or legal status to work in Canada

• Cover Letter and Resume/ CV

• If you wish to become a certified instructor during your time with us, you will be required to present a Criminal Record Check with clearance to work with children dated within the last 12 months. Please note if you do not wish to instruct, then a Criminal Record Check is not necessary for this role.

• This is a full-time position (5days/wk.) and you will need to be available to work weekends. For the right candidate, we can discuss flexibility to work 3-5 days per week, if you prefer this for your commitments.

The closing date for the first round of applicants is August 31, 2025.

The closing date for the second round of applicants is October 26, 2025.

Please forward your resume and cover letter tolcarey@skinakiska.com