About the role
Summary Please note that applicants must have US citizenship/greencard in order to apply for this vacancy
To supervise test candidates in order to ensure the efficient invigilation and execution of tests at Prometric test centres.
Duties & Responsibilities
- To receive test candidates and test centre visitors upon arrival.
- To take required security/verification precautions of test candidates on arrival by checking identification and confirming license entitlement, eligibility, etc.
- To monitor candidates by performing regular walk-throughs whilst they are taking tests, in order to ensure a secure testing environment.
- To sign test candidates in/out of the testing room.
- To file irregularity reports for unusual situations or complaints.
- To provide security at the testing facility by ensuring all locks and security systems are properly used. The TCA may also be responsible for holding keys to the testing facility.
- To operate computer hardware and other test centre equipment.
- To support operations and technical personnel with data communications.
- To operate a DVR, digital camera, telephone system, and alarm system as and when required.
- To actively participate in Prometric quality assurance, audit programs and other company exercises and initiatives as a flexible team player.
- To maintain the cleanliness of the Test Centre
- To ensure a safe work environment and to proactively highlight any health & safety issues.
- To complete TCA accreditation exams and take part in training sessions as required.
Qualifications & Experience
- Flexibility regarding hours and covering in other test centers if required.
- Customer Service experience
- Ability to meet commitments
- Responsiveness to management requests.
- Excellent interpersonal skills
- An ability to operate as part of a team.
About Prometric
Prometric is a leading provider of testing and assessment solutions, supporting over 25 million exam hours and serving more than seven million candidates every year. Using AI-powered development tools, robust assessment delivery capabilities, stringent security, and dedicated candidate support services, Prometric ensures the success of testing programs for leading organizations in over 180 countries.
Prometric has been helping clients scale their programs for over three decades, preparing their candidates to become licensed, accredited, and distinguished professionals with accessible testing services, anytime, anywhere.
About the role
Summary Please note that applicants must have US citizenship/greencard in order to apply for this vacancy
To supervise test candidates in order to ensure the efficient invigilation and execution of tests at Prometric test centres.
Duties & Responsibilities
- To receive test candidates and test centre visitors upon arrival.
- To take required security/verification precautions of test candidates on arrival by checking identification and confirming license entitlement, eligibility, etc.
- To monitor candidates by performing regular walk-throughs whilst they are taking tests, in order to ensure a secure testing environment.
- To sign test candidates in/out of the testing room.
- To file irregularity reports for unusual situations or complaints.
- To provide security at the testing facility by ensuring all locks and security systems are properly used. The TCA may also be responsible for holding keys to the testing facility.
- To operate computer hardware and other test centre equipment.
- To support operations and technical personnel with data communications.
- To operate a DVR, digital camera, telephone system, and alarm system as and when required.
- To actively participate in Prometric quality assurance, audit programs and other company exercises and initiatives as a flexible team player.
- To maintain the cleanliness of the Test Centre
- To ensure a safe work environment and to proactively highlight any health & safety issues.
- To complete TCA accreditation exams and take part in training sessions as required.
Qualifications & Experience
- Flexibility regarding hours and covering in other test centers if required.
- Customer Service experience
- Ability to meet commitments
- Responsiveness to management requests.
- Excellent interpersonal skills
- An ability to operate as part of a team.
About Prometric
Prometric is a leading provider of testing and assessment solutions, supporting over 25 million exam hours and serving more than seven million candidates every year. Using AI-powered development tools, robust assessment delivery capabilities, stringent security, and dedicated candidate support services, Prometric ensures the success of testing programs for leading organizations in over 180 countries.
Prometric has been helping clients scale their programs for over three decades, preparing their candidates to become licensed, accredited, and distinguished professionals with accessible testing services, anytime, anywhere.