About Us

Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event cruises, we also offer a unique and delightful way to experience the city. We are known for our attentive and efficient onboard staff, and professionally prepared cuisine. We are committed to ensuring that our guests’ cruises are events they’ll remember and repeat! Based out of Vancouver Harbour in beautiful Vancouver, BC - we are dedicated to offering our guests the highest standards of customer service, quality and professionalism in the hospitality industry.

If you’re interested in learning more about our company culture, and joining our team of passionate service professionals, you can check out more about our team here.

What you will work on

As the Assistant Manager, you will be responsible for leading and overseeing all onboard hospitality operations, ensuring an exceptional guest experience that reflects the high standards of Harbour Cruises. You will supervise and direct all front-line staff on our vessels, including servers and bartenders, ensuring that service is delivered seamlessly and consistently.

As F&B Assistant Manager at Harbour Cruises, you’ll get to:

• Provide assistance and direction to staff before, during and after each sailing/ event, ensuring servers and bartenders know what is expected
• Lead a pre-shift meeting with staff to provide an overview of the events and timelines
• Keep manager updated when staff should be added, called off or sent home
• Ensure vessel/banquet room is ready for customer service by walking through and checking the room, noting and correcting any deficiencies before guests arrive
• Make sure all staff working in their room are aware of the details in BEO’s for each function
• Enforce all company policies ie. uniform policy, staff breaks etc., reporting any problems to Food and Beverage Manager
• At the end of day, ensure room is clean and properly re-set for the next function
• Ensure service areas are clean and closing checklists are complete
• Record actual amounts for beverages and meals on the BEO
• Ensure proper cashout of all bars
• Complete thorough end of sailing/event reports
• Ensure all team members are actively engaged, present, and performing their duties to standard.

What you will bring to the team

Qualifications:

• Minimum 5 years of experience in a hospitality leadership role, preferably in food & beverage or cruise/event-based environments.
• Proven ability to lead high-performing teams in fast-paced settings.
• Knowledge of bar operations, mixology, wine service, and industry best practices.
• Exceptional interpersonal and communication skills.
• Valid Serving It Right certification (or equivalent), Food Safe and First Aide .
• Must be available to work evenings, weekends, and holidays as required.
• Attention to detail
• Physical ability to be on your feet for extended periods and work in dynamic onboard environments.

Why join Harbour Cruises?

At Harbour Cruises, we’re on a continuous learning journey as it relates to Equity, Diversity, & Inclusion. We know that diversity is a strength and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success. We’re working to create a workplace and team that is as diverse as the community we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day. We are inspired by the unique contributions and insights of our team members and are invested in continuously improving our employees’ experiences as we grow.

We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team:

Don’t meet all the requirements but still interested in applying for an opportunity?

We’re all on a journey to learn constantly and have areas to grow in and develop. If you bring some of the above skills to the table and are still developing in others, please apply with us anyway! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you.

Job Types: Full-time, Part-time, Fixed term contract, Seasonal

Pay: $28.00-$30.00 per hour

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Overtime
• Weekends as needed

Experience:

• Bartending: 2 years (preferred)
• Restaurant: 2 years (preferred)
• Banquets: 2 years (preferred)
• Management: 5 years (preferred)

Licence/Certification:

• First Aid Certification (preferred)
• Driving Licence (preferred)
• Serving It Right (required)
• FoodSafe (required)

Work Location: In person