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Key Account Manager

LiftWerx9 days ago
Cambridge, ON
Senior Level
Full-time

Top Benefits

Dental care
Extended health care
Life insurance

About the role

LiftWerx is a specialized wind energy contractor which performs large corrective repairs, utilizing both ground-based cranes as well as up-tower cranes. LiftWerx offers both specialized equipment and experienced personnel to perform corrective repairs on a wide variety of wind turbines.

This role is an on-site position based out of our office in Cambridge, ON.

Responsibilities

  • Strategic Client Engagement: Serve as the primary point of contact for key clients, fostering long-term partnerships built on trust, transparency, and mutual success.
  • Client-Centric Account Planning: Develop and execute customized account strategy that aligns with client’s goals, investment timelines, and operational priorities.
  • Proactive Communication: Maintain regular, structured communication with clients through meetings, site visits, and performance reviews to ensure alignment and satisfaction throughout the project lifecycle.
  • Needs Assessment & Solution Alignment: Deeply understand client’s business model, technical requirements, and strategic objectives to recommend tailored solutions.
  • Relationship Expansion: Identify and cultivate opportunities to expand relationships within client organizations, including engaging with new departments, decision-makers, and project teams.
  • Client Advocacy: Represent the voice of the client internally, ensuring their feedback, concerns, and future needs are clearly communicated to engineering and field service teams.
  • Issue Resolution & Support Coordination: Act swiftly to resolve client issues, coordinating with internal teams to deliver timely, effective solutions that reinforce trust and reliability.
  • Value Demonstration: Regularly present performance metrics, ROI analyses, and case studies to demonstrate the value delivered through the company’s services.
  • Client Retention & Loyalty: Drive high levels of client satisfaction and retention by consistently delivering on commitments and exceeding expectations.
  • Industry Representation: Represent the company at industry events, conferences, and client-hosted forums to strengthen relationships and stay attuned to evolving client needs and market dynamics.

Required Knowledge/Skills, Education & Experience:

  • Bachelor’s degree in Business, Marketing, or a related field (MBA is a plus).
  • Proven experience as a Key Account Manager, Sales Manager, or similar role.
  • Strong understanding of sales principles and customer relationship management.
  • Strategic thinker with a customer-first mindset.
  • Self-motivated and goal-oriented.
  • Experience in the wind industry is an asset
  • Demonstrated technical aptitude with the ability to quickly learn, understand, and communicate the operation of equipment and technical processes.

We invite you to join LiftWerx, where we are focused on Raising The Bar!

Job Type: Full-time

Additional pay:

  • Bonus pay

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Cambridge, ON (N1T): reliably commute or plan to relocate before starting work (required)

Experience:

  • relevant: 5 years (required)

Work Location: In person

About LiftWerx

Services for Renewable Energy
51-200

LiftWerx is a specialized wind energy contractor, solely focused on large corrective repairs. We do our work with the right people, tools, and crane-less technology to deliver the best possible service at the highest quality, while minimizing cost and disruption which is often associated with crane work.

Our goal is always to meet and exceed our clients’ expectations. As a result, LiftWerx has gained an excellent reputation and established itself as a preferred contractor within the global wind turbine industry. LiftWerx offers a variety of specialized up-tower cranes which are used to exchange the following types of wind turbine major components:

  • Gearboxes
  • Generators
  • Blades
  • Pitch bearings
  • Yaw drives
  • Main bearings / Main shafts

The crane-less technology offered by LiftWerx is swift, efficient, safe, and reliable. This technology drives down O&M costs, reduces equipment footprint on the ground, and increases the working window for these types of maintenance activities by allowing safe operation in higher wind speeds.

As a relatively young company, our track record to date includes over 1000 major component lifts using crane-less technology.