We are seeking a tech-savvy and knowledgeable customer service enthusiast to join our team in a flexible capacity as a Customer Service Representative.

Reporting to the President, the Customer Service Representative will support the company across multiple departments and areas of business with a focus on supporting our existing and new clients across Canada and North America.

Duties include:

• Respond to inbound inquiries via email, phone calls, and online web chat.

• Engage with customers and public at large on community platform and social media platforms.

• Customer Service support (respond to incoming calls, emails, and messages from current and prospective students or customers of the remote pilot network)

• Coordinate flights for clients, pilots, and flight reviews

• Social Media messaging and coordination

• Supporting Coastal Drone students as they navigate and complete online courses.

• Operational support with administrative tasks, sales support, and general office duties.

About you

The successful candidate will manage direct relationships with Coastal Drone Co’s customers through online support & dispute resolution.
Excellent communication & organizational skills are a must. As the first point of contact with our customers, you set the tone for how our company is viewed by our buyers, and have a direct impact on how likely a customer is to recommend us or shop with us in the future.

We are a tech-forward company that is passionate about drones, aviation, training, media, and cool new ideas. If you spend your evenings and weekends watching youtube instead of cable TV, know why you'd rather fight a duck-sized horse than a horse-sized duck, or why we'd rather just talk about Rampart, you're likely a great fit for the team.

• You love customer support, helping people find satisfaction with their experience and connecting customer's to solutions. Excellent phone and written skills are a must.

• Proficient with Google Cloud Suite, Slack, and other common communication tools.

• You're passionate about success and growth and take ownership of all duties assigned to you.

• Ideally you love drones, drone regulations and online education, or cool gadgets and technology in general.

• Are excited to be a part of a rapidly growing company and can navigate a fast-paced environment. Able to work and lead either on a team or individually.

Special Requirements:

• Experience with operating drones, model aircraft, general aviation, or commercial aircraft is ideal. Thorough knowledge of Transport Canada CARS Part IX is amazing!

Job Types: Full-time, Part-time

Pay: $18.00-$25.00 per hour

Expected hours: 20 per week

Benefits:

• Casual dress
• Company events
• Flexible schedule
• On-site parking
• Work from home

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Pitt Meadows, BC V3Y 2B4: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 3 years (preferred)

Work Location: Hybrid remote in Pitt Meadows, BC V3Y 2B4

Application deadline: 2025-06-30