customer service representative - call centre
Top Benefits
About the role
Overview Languages
English
Education
- No degree, certificate or diploma
Experience 1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Public sector
Responsibilities Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Maintain and manage digital database
- Answer clients' inquiries and provide information
Experience and specialization
Computer and technology knowledge
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Word
Additional information
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Tight deadlines
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
- Pension plan
customer service representative - call centre
Top Benefits
About the role
Overview Languages
English
Education
- No degree, certificate or diploma
Experience 1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Public sector
Responsibilities Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Maintain and manage digital database
- Answer clients' inquiries and provide information
Experience and specialization
Computer and technology knowledge
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Word
Additional information
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Tight deadlines
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
- Pension plan