Accounting Assistant
Top Benefits
About the role
Job Number**:** 52890
Are you a detail-oriented financial professional eager to take on a critical role in the City's financial health? As our next Accounting Assistant, you'll directly impact our operations by expertly handling everything from debt collection and account reconciliations to strategically managing collection blocks across all City departments. Your decisions will be key in evaluating accounts for write-offs and overseeing collection agency accounts, all while providing exceptional customer service to citizens and businesses. If you're ready for a role with significant responsibility and a direct positive impact, we want to hear from you.
What will you do?
- Responsible to generate aging reports from SAP to identify accounts by age
- Analyze reports, add comments, and follow up with customers.
- Identify accounts based on materiality for necessary action to be taken
- Reconcile GL accounts related to AR such as 204000 auto post accounts
- Interpret and apply instructions and guidelines to resolve disputes
- Post accounts changes on to the notes, adjustments, and journal entries to customer and related business area accounts
- Generate monthly reports and perform monthly reconciliation (i.e Aging report, dunning block report, collection agency report)
- Prepare monthly and year-end reporting
- Receive and review a variety of system generated reports, financial documents and statements
- Inform customer of the outstanding amount based on customer account
- Clarify on the service provided and relevant dates
- Provide the background on the service and description
- Ability to know all the City services that are being serviced within AR
- Ability to identify and relate the contractual obligations where a contract is in place
- Able to diffuse and de-escalate difficult customer interactions to facilitate active listening
- Responsible for providing coverage to the Customer Master role, ensuring proper maintenance to the record on a timely basis, completely and accurately
- Demonstrate empathy, patience, and respect when interacting with callers
- Other related responsibilities
Qualifications:
- A recognized accounting certificate from a recognized post secondary institute
- Minimum one (1) year of related experience in an office environment
- Minimum one (1) year customer service experience would be an asset
- Demonstrated competency in the use of spreadsheet and word processing applications
Skills required for success:
- Knowledge and understanding of provincial and federal legislation regarding the accounts receivable collections
- Knowledge of corporate and departmental policies, procedures, bylaws and processes in the performance of accounts receivable collections
- Competency in the use of Microsoft Word and Excel, and Google applications & others financial software
- Collection experience and handling difficult customer interactions would be an asset
- Strong organizational skills with the ability to work independently and accurately with attention to detail in a customer-focused service environment
- Able to apply professionalism, courtesy, positivity, problem-solving, and respect when applying established policies and procedures to all internal and external interactions
- Detail-oriented and well organized to deliver large volumes of work within defined time lines
- Demonstrates excellent verbal and written communication skills
- Embrace the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, and foster an environment that encourages others to do the same
Work Environment:
- Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance
- Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
- Embracing a culture of equity, diversity, reconciliation and inclusion
- Applicants may be tested
The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits.
Up to 1 permanent full-time position
Hours of Work: 40 hours per week
Salary Range: $28.274 - $35.482 (Hourly); $59,036.11 - $74,086.42 (Annually)
Salary ranges are in the process of being updated in accordance with the recently ratified collective agreement between the City and CSU 52 and will be forthcoming shortly.
Talent Acquisition Consultant: RD/SB
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
Classification Title**:** Accounting Assistant
Posting Date**:** Jul 25, 2025
Closing Date**:** Aug 1, 2025 11:59:00 PM (MDT)
Number of Openings (up to)****: 1 - Permanent Full-time
Union : CSU 52
Department**:** Financial Services
Work Location(s)****: Century Place, 6th Floor, 9803 - 102A Avenue Edmonton T5J 3A3
About City of Edmonton
We’re young, ambitious and building something extraordinary. Located on Treaty 6 Territory and with a population of over one million, Edmonton is one of Canada's youngest and fastest growing cities. We’re building a resilient and diverse economy, attracting the best and the brightest and striving to be a world leader in environmental sustainability. We value quality of life, community safety and a welcoming spirit that embraces new people and new ideas.
Accounting Assistant
Top Benefits
About the role
Job Number**:** 52890
Are you a detail-oriented financial professional eager to take on a critical role in the City's financial health? As our next Accounting Assistant, you'll directly impact our operations by expertly handling everything from debt collection and account reconciliations to strategically managing collection blocks across all City departments. Your decisions will be key in evaluating accounts for write-offs and overseeing collection agency accounts, all while providing exceptional customer service to citizens and businesses. If you're ready for a role with significant responsibility and a direct positive impact, we want to hear from you.
What will you do?
- Responsible to generate aging reports from SAP to identify accounts by age
- Analyze reports, add comments, and follow up with customers.
- Identify accounts based on materiality for necessary action to be taken
- Reconcile GL accounts related to AR such as 204000 auto post accounts
- Interpret and apply instructions and guidelines to resolve disputes
- Post accounts changes on to the notes, adjustments, and journal entries to customer and related business area accounts
- Generate monthly reports and perform monthly reconciliation (i.e Aging report, dunning block report, collection agency report)
- Prepare monthly and year-end reporting
- Receive and review a variety of system generated reports, financial documents and statements
- Inform customer of the outstanding amount based on customer account
- Clarify on the service provided and relevant dates
- Provide the background on the service and description
- Ability to know all the City services that are being serviced within AR
- Ability to identify and relate the contractual obligations where a contract is in place
- Able to diffuse and de-escalate difficult customer interactions to facilitate active listening
- Responsible for providing coverage to the Customer Master role, ensuring proper maintenance to the record on a timely basis, completely and accurately
- Demonstrate empathy, patience, and respect when interacting with callers
- Other related responsibilities
Qualifications:
- A recognized accounting certificate from a recognized post secondary institute
- Minimum one (1) year of related experience in an office environment
- Minimum one (1) year customer service experience would be an asset
- Demonstrated competency in the use of spreadsheet and word processing applications
Skills required for success:
- Knowledge and understanding of provincial and federal legislation regarding the accounts receivable collections
- Knowledge of corporate and departmental policies, procedures, bylaws and processes in the performance of accounts receivable collections
- Competency in the use of Microsoft Word and Excel, and Google applications & others financial software
- Collection experience and handling difficult customer interactions would be an asset
- Strong organizational skills with the ability to work independently and accurately with attention to detail in a customer-focused service environment
- Able to apply professionalism, courtesy, positivity, problem-solving, and respect when applying established policies and procedures to all internal and external interactions
- Detail-oriented and well organized to deliver large volumes of work within defined time lines
- Demonstrates excellent verbal and written communication skills
- Embrace the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, and foster an environment that encourages others to do the same
Work Environment:
- Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance
- Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
- Embracing a culture of equity, diversity, reconciliation and inclusion
- Applicants may be tested
The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits.
Up to 1 permanent full-time position
Hours of Work: 40 hours per week
Salary Range: $28.274 - $35.482 (Hourly); $59,036.11 - $74,086.42 (Annually)
Salary ranges are in the process of being updated in accordance with the recently ratified collective agreement between the City and CSU 52 and will be forthcoming shortly.
Talent Acquisition Consultant: RD/SB
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
Classification Title**:** Accounting Assistant
Posting Date**:** Jul 25, 2025
Closing Date**:** Aug 1, 2025 11:59:00 PM (MDT)
Number of Openings (up to)****: 1 - Permanent Full-time
Union : CSU 52
Department**:** Financial Services
Work Location(s)****: Century Place, 6th Floor, 9803 - 102A Avenue Edmonton T5J 3A3
About City of Edmonton
We’re young, ambitious and building something extraordinary. Located on Treaty 6 Territory and with a population of over one million, Edmonton is one of Canada's youngest and fastest growing cities. We’re building a resilient and diverse economy, attracting the best and the brightest and striving to be a world leader in environmental sustainability. We value quality of life, community safety and a welcoming spirit that embraces new people and new ideas.