POSITION: Intake Worker
PROGRAM: Mental Health Access Program (Thriving Minds)
POSITION DETAILS: One year Contract-Possibility of an extension, 1.0 FTE
LOCATION: Jarvis
COMPETITION: 25-015

The Garry Hurvitz Center for Community Mental Health at SickKids (GH-CCMH) is a child and youth mental health center integrated with the Hospital for Sick Children (SickKids). GH-CCMH is also a member of the Thriving Minds Mental Health Access Collaborative with CAMH and SickKids and a core service provider in the Toronto sector of infant, child and youth mental health services funded by the Ministry of Health. GH-CCMH provides prevention, early intervention and health promotion services across the city, funded by MOH and other sources. As such, the Center has an ambitious agenda to provide the highest quality, evidence-based care, offering a range of services from prevention and early intervention to counseling and therapy, assessment and intensive supports. Services are offered in person and in virtual format. As an employer, the Center strives to reflect the many diverse cultures and identities of the children, youth and families we serve and seeks to provide an inclusive and equitable workplace. We are also connected to the continuum of mental health services for children and youth supported by SickKids: the Brain and Mental Health Program, the SickKids TeleLink Mental Health Program, the SickKids CCMH Learning Institute and our online resources through AboutKidsHealth. Find out more about GH-CCMH.

We are currently seeking applicants for a full time – one year contract position of Intake Worker. This position is dedicated to the transitions of children, youth, and their families between and among hospital and community based mental health services and supports including SickKids, CAMH, and GH-CCMH, a partnership known as Thriving Minds. As such, the role will support service navigation activities for all three organizations with structured secondments to CAMH and SickKids. The goal of Thriving Minds is to work towards service coordination such that children, youth, families, and caregivers seamlessly experience the child and youth mental health system across the involved organizations. The position will work collaboratively with relevant system partners to support the clinical transition pathways. This is an intake position and will provide intake administration, screening and triage services to children and youth experiencing mental health concerns, and their families, to ensure they move in through and out of publicly funded mental health services in a timely and integrated manner.

KEY RESPONSIBILITIES

Intake Services

• Responds to requests for services from legal guardians, eligible youth, and referral sources coordinating services with applicants.
• Obtains information and documentation determining eligibility of applicants, where applicable.
• Conducts telephone or in-person intake interviews with parents/guardians and/or youth.
• Administers screening tools and, if needed, contacts referral sources for additional information.
• Triages and prioritizes requests for rapid response.
• Identifies appropriate services among hospital and community based mental health services and supports including SickKids, CAMH, and GH-CCMH.
• Responds to requests for service information and, where appropriate, facilitates/expedites access to services from other agencies.
• Develops effective working relationships with relevant hospital and community based mental health service system partners to collaborate/communicate through the intake process.
• Prepares client records entering information into an Electronic Health Record.
• Prepares information, statistics and reports for Information System Services and Decision Support Services, as required
• Adheres to site-specific procedures for intake processing and the recording/distribution of client information.
• Assists with evaluating and modifying intake best practices and process improvements.
• Maintains up-to-date knowledge of industry trends, best practices and legislation
• Makes decisions related to intake eligibility and services, including outside agency referrals, within guidelines and policies, as well as refers unusual situations to the Manager.

Other

• Complies with the organization’s vision, policies and procedures
• Performs other tasks as assigned by management

Qualifications

• Post-secondary Diploma (relevant mental health field) and a minimum of one years’ related experience or equivalent combination of education and experience
• Membership in a professional college
• First aid, CPR and Behaviour Management Techniques knowledge and certification
• Good verbal and written communication skills to effectively deal with clients
• Good problem-solving skills to obtain and provide information to potential clients
• Ability to incorporate values of a culturally competent practice of diversity and inclusiveness in all aspects of work
• Knowledge of MS Office Suites (Outlook, Word, Excel, PowerPoint), as well as office equipment (telephone, scanner, photocopier and fax)

Working Conditions

• Works in a pleasant office environment
• Exposure to constant interruptions/distractions, deadlines, multiple demands and verbal abuse
• Little exposure to hazards

Interested applicants are asked to forward their resumes and cover letter by August 11, 2025, to:

Human Resources – SickKids CCMH

E-mail: hrrecruiting@sickkidscmh.ca

In the subject line of email, please quote the: competition number, position title and where you learned about this opportunity.

We are seeking applicants internally and externally.

SickKids CCMH is an equal opportunity employer; we are committed to diversity and value inclusion. We welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups and others who may contribute to diversity within the Centre.

The Centre views diversity, inclusion, and cultural competence as essential pieces of an integrated whole that sustain our organization and guides our interaction within our diverse communities.

Reasonable accommodations are available during the recruitment process to job applicants with disabilities.