Top Benefits
About the role
What are we building?
We’re on a mission to deliver world-class digital entertainment experiences for millions of players across casino, sports, and social gaming platforms. Every player journey matters to us — and every interaction is an opportunity to delight. We're building a CRM team that’s obsessed with lifecycle marketing, retention, and data-led decision-making. If you're passionate about designing player journeys that drive real engagement, this is your chance to join a high-impact team reshaping how we welcome, nurture, and retain players across all stages of their lifecycle.
We’re combining the energy of a startup with the backing of an iconic global gaming brand. That means freedom to build with purpose and speed, supported by trust, vision, and experience. Sound like your game?
What’s the position?
We are seeking a CRM Lifecycle Manager to own and optimize player engagement and customer throughout the full lifecycle — from onboarding to loyalty, churn prevention to reactivation. In this role, you’ll take charge of building automated, data-driven, multi-channel CRM journeys that drive long-term retention and value.
You’ll lead email content strategy, optimize our campaign frameworks, and work with tech and analytics teams to continuously improve lifecycle performance. This is a critical role for a data-obsessed CRM expert who knows how to get the right message to the right player, at the right time with measurement at the heart of decision making.
Key Responsibilities
Lifecycle Ownership
- Own and evolve CRM strategy across all lifecycle stages: onboarding, nurture, retention, reactivation.
- Design, launch, and refine automated journeys and campaign logic that guide players through personalized experiences.
- Deliver world-class onboarding and welcome flows that increase activation and first-time conversion rates.
- Drive engagement and long-term value through our loyalty programs, promotions, VIP experiences, and reactivation campaigns tailored to player segments.
Content & Execution
- Lead the end-to-end email content strategy, from planning and segmentation to execution and testing.
- Collaborate with design, product, and monetization teams to ensure communications are brand-consistent, engaging and drive the desired action or response.
- Own template frameworks and optimization for mobile-first, responsive performance.
- Live and breathe our products to truly understand our players and the games and features they love to hear about.
Data-Driven Optimization
- Leverage behavioral data and segmentation to build highly targeted campaigns across email, push, and in-app channels.
- Conduct A/B and multivariate testing to optimize subject lines, creatives, send time, and frequency.
- Monitor and improve KPIs including retention, purchase rates, LTV, churn rate, deliverability, and open/click-through rates.
Platform & Technical Execution
- Manage campaigns using Braze, Airship, GetResponse, or equivalent platforms with a deep understanding of each tool’s capabilities.
- Continuously improve our platform integrations ensuring we maximize usage through data ingestion and reporting.
- Ensure domain health, list hygiene, and compliance with email best practices.
- Build and maintain documentation for lifecycle programs and CRM logic.
Cross-Functional Collaboration
- Partner with Product, Data, Creative, and Player Support teams to align CRM strategy with product and player experience.
- Enthusiastically and proactively communicate performance insights and learnings to the broader team and leadership.
- Ensure compliance with applicable iGaming and Gaming regulations for all communications.
What We Are Looking For?
Must-have:
- 3–5+ years in CRM, lifecycle, or retention marketing, ideally in D2C gaming, betting, or digital entertainment.
- Proven experience designing and optimizing player/customer journeys that drive measurable retention and revenue lift.
- Technical proficiency in Braze, Airship, GetResponse, or similar platforms — with the ability to build and troubleshoot complex campaign logic.
- Deep understanding of email deliverability, template optimization, and campaign best practices.
- Strong analytical skills and fluency in lifecycle metrics; comfortable digging into data and dashboards to drive strategy.
- Track record of iterative A/B testing, experimentation, and continuous optimization.
Preferred Qualities
- Passion for player behavior, gamification, and engagement loops.
- Familiarity with Appsflyer or equivalent Mobile Measurement Platforms (MMPs) for attribution and player insights.
- Basic HTML/CSS for troubleshooting templates.
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
- Competitive pay and benefits
- Flexible vacation allowance
- Flexible work from home or office hours
- Startup culture backed by a secure, global brand
- Opportunity help shape the future strategy of the Casino Product
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)
About Hard Rock International
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. Hard Rock Hotels has been honored with Outstanding Guest Satisfaction and above for four consecutive years among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study and in 2022, the iconic brand was ranked as the number one brand for the second year in a row. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years.
We are committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members – including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans.
Diversity: is the celebration of differences and leveraging those difference to produce stellar results.
Equity: is a process of seeking fairness through deliberate and intentional actions.
Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.
Top Benefits
About the role
What are we building?
We’re on a mission to deliver world-class digital entertainment experiences for millions of players across casino, sports, and social gaming platforms. Every player journey matters to us — and every interaction is an opportunity to delight. We're building a CRM team that’s obsessed with lifecycle marketing, retention, and data-led decision-making. If you're passionate about designing player journeys that drive real engagement, this is your chance to join a high-impact team reshaping how we welcome, nurture, and retain players across all stages of their lifecycle.
We’re combining the energy of a startup with the backing of an iconic global gaming brand. That means freedom to build with purpose and speed, supported by trust, vision, and experience. Sound like your game?
What’s the position?
We are seeking a CRM Lifecycle Manager to own and optimize player engagement and customer throughout the full lifecycle — from onboarding to loyalty, churn prevention to reactivation. In this role, you’ll take charge of building automated, data-driven, multi-channel CRM journeys that drive long-term retention and value.
You’ll lead email content strategy, optimize our campaign frameworks, and work with tech and analytics teams to continuously improve lifecycle performance. This is a critical role for a data-obsessed CRM expert who knows how to get the right message to the right player, at the right time with measurement at the heart of decision making.
Key Responsibilities
Lifecycle Ownership
- Own and evolve CRM strategy across all lifecycle stages: onboarding, nurture, retention, reactivation.
- Design, launch, and refine automated journeys and campaign logic that guide players through personalized experiences.
- Deliver world-class onboarding and welcome flows that increase activation and first-time conversion rates.
- Drive engagement and long-term value through our loyalty programs, promotions, VIP experiences, and reactivation campaigns tailored to player segments.
Content & Execution
- Lead the end-to-end email content strategy, from planning and segmentation to execution and testing.
- Collaborate with design, product, and monetization teams to ensure communications are brand-consistent, engaging and drive the desired action or response.
- Own template frameworks and optimization for mobile-first, responsive performance.
- Live and breathe our products to truly understand our players and the games and features they love to hear about.
Data-Driven Optimization
- Leverage behavioral data and segmentation to build highly targeted campaigns across email, push, and in-app channels.
- Conduct A/B and multivariate testing to optimize subject lines, creatives, send time, and frequency.
- Monitor and improve KPIs including retention, purchase rates, LTV, churn rate, deliverability, and open/click-through rates.
Platform & Technical Execution
- Manage campaigns using Braze, Airship, GetResponse, or equivalent platforms with a deep understanding of each tool’s capabilities.
- Continuously improve our platform integrations ensuring we maximize usage through data ingestion and reporting.
- Ensure domain health, list hygiene, and compliance with email best practices.
- Build and maintain documentation for lifecycle programs and CRM logic.
Cross-Functional Collaboration
- Partner with Product, Data, Creative, and Player Support teams to align CRM strategy with product and player experience.
- Enthusiastically and proactively communicate performance insights and learnings to the broader team and leadership.
- Ensure compliance with applicable iGaming and Gaming regulations for all communications.
What We Are Looking For?
Must-have:
- 3–5+ years in CRM, lifecycle, or retention marketing, ideally in D2C gaming, betting, or digital entertainment.
- Proven experience designing and optimizing player/customer journeys that drive measurable retention and revenue lift.
- Technical proficiency in Braze, Airship, GetResponse, or similar platforms — with the ability to build and troubleshoot complex campaign logic.
- Deep understanding of email deliverability, template optimization, and campaign best practices.
- Strong analytical skills and fluency in lifecycle metrics; comfortable digging into data and dashboards to drive strategy.
- Track record of iterative A/B testing, experimentation, and continuous optimization.
Preferred Qualities
- Passion for player behavior, gamification, and engagement loops.
- Familiarity with Appsflyer or equivalent Mobile Measurement Platforms (MMPs) for attribution and player insights.
- Basic HTML/CSS for troubleshooting templates.
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
- Competitive pay and benefits
- Flexible vacation allowance
- Flexible work from home or office hours
- Startup culture backed by a secure, global brand
- Opportunity help shape the future strategy of the Casino Product
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)
About Hard Rock International
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. Hard Rock Hotels has been honored with Outstanding Guest Satisfaction and above for four consecutive years among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study and in 2022, the iconic brand was ranked as the number one brand for the second year in a row. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years.
We are committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members – including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans.
Diversity: is the celebration of differences and leveraging those difference to produce stellar results.
Equity: is a process of seeking fairness through deliberate and intentional actions.
Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.