Posting Number: PC**-25-31**

Job Type: Permanent Full-time, Union

Salary Range: $58,949.80 to $70,597.80 per year

Location: Barrie, ON - Onsite (see below for more details)

Posted: Thursday, June 12, 2025

**Application Deadline:**Monday, June 30, 2025 at 11:59 pm

The Opportunity

The Transit and Parking Strategy Department strives to provide customer focused, efficient, reliable and affordable public transportation and parking services that link people, workplaces and the community and promotes economic development within the City of Barrie.

Under the general guidance and direction of the Supervisor of Compliance and Customer Service, the Senior Transit Client Services Representative position is responsible for assisting their Supervisor in overseeing the day-to-day operations of the Transit Terminal Customer Service Desk. This position acts as a first point of contact at the Transit Terminal and performs various customer service duties relating to Barrie Transit, including welcoming customers and visitors, providing direction and information, acts as a point of sale agent for all conventional and inter-city transit fare and parking media, responds to or redirects inquiries or questions regarding transit services, including escalated and more complex questions/complaints, and is knowledgeable about City-wide programs and services. Overall, this position plays an integral role in overseeing the day-to-day operations of the transit terminal customer service desk and in the delivery of consistent, timely, and efficient customer service to internal and external customers of the City's Transit Terminal in order to meet or exceed customer expectations.

Our Culture and Qualifications of the Job

Corporate Culture: Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.

Equally important to what we do is how we do it - your actions reflect our core accountabilities of Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, and Service Excellence, which define how we work together to succeed.

Education (degree/diploma/certifications)

• Two (2) year College Diploma in Office Administration, Business or related discipline
• Completion of Standard First Aid and CPR Level C Certifications Upon Hire
• Completion of Automated External Defibrillator (AED) Certification within 90 Days

Don’t meet the credentials as outlined but have years of directly related experience? Please see the City’s Education Equivalency Policy to determine if you may qualify for equivalency. Further information is available at www.barrie.ca/government-news/jobs

• Position Equivalency Code: C

Experience

• Four (4) years of cumulative part-time experience or two (2) years of full-time experience performing duties related to the above mentioned major responsibilities in a transit and/or customer service work environment

Knowledge/Skill/Ability

• Demonstrated Ability to:
• • maintain a high standard of public relations at all times; perform in a manner which is consistent with corporate goals, vision, mission, and values; deal with difficult customers and resolve customer issues in a diplomatic and professional manner; develop, promote, and maintain effective collaborative liaison with City employees at all levels and the general public and other stakeholders; operate a cash system, balance cash and prepare daily deposits; teach and instruct others, identifying training needs of others and train and present information using the appropriate medium
• Intermediate skills include: Administrative; Attention to Detail; Coaching; Customer Service; Interpersonal; Judgement; Prioritization; Problem Solving; Teamwork; Training; Verbal Communication; Written Communication
• Intermediate computer literacy using the following systems and software: Microsoft Office Suite (Excel, Outlook, Word), Transit Trip Planner Tools; Phone Systems; and the Internet.
• Availability to work evenings, weekends, or holidays

Conditions of Employment

• Satisfactory Criminal Record Check*

• Please note that this is a requirement of the position for any new employees to the City of Barrie in accordance with the Police Record Check Policy. Existing employees who have met this criteria will be exempt from this requirement.

Other Important Information

Location: 20 Essa Road, Barrie, Ontario

Hours: The normal hours of work are 35 hours per week in accordance with the Collective Agreement.

Wage: This position is within the CUPE Local 2380 Bargaining Unit with the following pay level and 2025 pay range:

• Pay Level: Level 5
• Yearly Salary: $58,949.80 to $70,597.80
• Hourly Pay Rate: $32.39 to $38.79

What We Offer: This position includes a comprehensive union benefit plan, including but not limited to extended health and dental coverage, life and accident insurance, paid vacation and sick days, short/long term disability plans, OMERS Primary pension plan, access to the Employee and Family Assistance Program (EFAP), discounted rates for City Fitness Memberships and Transit Passes, and access to the Perkopolis Perks program, which provides exclusive access to discounts on a wide range of products and services available to all City employees.

How to Apply: Click the ‘Apply Now’ button at the top and/or bottom of the job posting to start the application process. Please note that emailed applications will not be considered.

Why Barrie?

The City of Barrie is a vibrant, progressive, and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.

Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.

Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers. Joining a municipality is one of the most rewarding, engaging, and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great.

The City of Barrie is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness and welcomes applications from qualified individuals of diverse backgrounds. We are committed to providing barrier-free and accessible employment practices and we will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. If contacted for an employment opportunity, please advise if you require Code-protected accommodation and we will work with you to meet your needs.

The job posting has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties and responsibilities required of employees to do this job. For full position details, please request a copy of the job description by emailing HR.Recruitment@Barrie.ca.