**Applicant must be located in Moose Jaw or surrounding area**

Position Summary Details
Reporting to the Operations Manager, the dispatcher is responsible for dispatching of Technicians to customer locations, providing excellent customer service over the phone and in person, organizing upcoming jobs, overseeing maintenance program. Working under general supervision following clearly defined procedures and policies.
This individual provides extraordinary customer service to clients
Establishes and maintains effective communication and working relationships with clients, co-workers, and managers, etc.
The Dispatcher assigns individuals and teams to tasks and locations.
Coordinates resources according to customer requests and general job demands.
Communicates assignments to employees and enters assignment data in computer software.
Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

Responsibilities

• Support the performance of the branch operations, including planned and unplanned maintenance/service/ installation/control calls from customers.
• Provide assistance, information and customer service as requested to clients.
• Schedules and dispatches employees, crews/teams, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
• Relays work orders, messages, and information to or from crews/teams, supervisors, and management
• Confers with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment
• Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules
• Oversees all communications within specifically assigned areas
• Receives or prepares work orders and work schedules
• Orders supplies and equipment and issues them to personnel
• Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information
• Strictly adheres to all safety and regulatory compliance procedures
• Coordinates and arranges for necessary repairs in order to restore service and schedules
• Miscellaneous duties as assigned

Tracking:

• Maintains periodic contact with service personnel to ensure completion of assigned duties
• Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight
• Creates reports to monitor activity and operations

Transportation:

• Creates a work schedule for on-duty technicians
• Maintains periodic contact with the technicians to ensure that they are safely and efficiently completing their assigned tasks
• Informs the supervisor of any issues out of the ordinary that may need additional assistance or oversight

Qualifications

• Must be 18 years of age or older
• Previous knowledge in HVAC, plumbing, and/or electrical an asset

Preferred Qualifications:

• Customer Service Experience

1 yr of similar work experience

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• RRSP match

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Moose Jaw, SK S6J 1M8: reliably commute or plan to relocate before starting work (required)

Experience:

• dispatching: 1 year (preferred)

Work Location: In person