Top Benefits
About the role
Empower sustainability, make a positive impact, while stepping into your next leadership role.
Scoop Robotix Inc. is seeking a strategic, experienced, and proactive Senior Customer Success Manager (CSM) to join our high-growth team. This role is ideal for a mid-late career CSM who has a proven track record in managing dynamic customer relationships and is ready to join and help scale a world-class Customer Success program.
You will work with mid-market solar, renewable energy, and new infrastructure clients, driving product adoption, customer retention, and expansion. This is a hybrid role that blends customer success and account management, with a clear path toward CS leadership. You’ll collaborate closely with Sales and Product teams, contribute to playbook development, and act as a key voice in optimizing the customer journey.
This is a growth opportunity for someone who wants to step into more strategic ownership, mentor others, and help scale customer programs during a pivotal growth phase at Scoop.
You’ll Be Working With Our Powerful Suite of Products
- SCOOP : An AI-powered Central Operations Hub used to streamline solar and infrastructure workflows.
- GLOO (iPaaS) : A fully hosted and managed integration platform for connecting business tools.
- LOOXY (BI) : A business intelligence suite for actionable insights and reporting.
Responsibilities
- Own a portfolio of mid-market accounts, ensuring retention, growth, and satisfaction.
- Lead customer onboarding, implementation, and workflow configuration.
- Conduct regular business reviews and strategic check-ins with technical and executive stakeholders.
- Identify and lead expansion opportunities in partnership with Sales.
- Analyze usage and engagement data to uncover risks and growth levers.
- Collaborate on building customer programs, health score models, and best-practice playbooks.
- Serve as an escalation point for complex or strategic customer issues.
- Mentor and support the success of other CSMs on the team.
Qualifications
- 7+ years of CSM or hybrid Success/Account Management experience in B2B SaaS.
- Strong familiarity with small & mid-market accounts and a track record of managing renewals and upsells.
- Demonstrated success driving platform adoption and retention in technical product environments.
- Strong analytical mindset with the ability to creatively configure CRM-like platforms to solve customer business challenges—no coding required, but technical curiosity and confidence in working with modular, no-code tools is essential.
- Experience working cross-functionally with Sales, Product, and Engineering.
- Excellent communicator, with the ability to lead discovery and drive strategic conversations.
- Data-driven approach to monitoring account health and lifecycle success.
- Experience contributing to customer success process and program development.
Nice-to-Have
- Experience in solar, renewable energy, or field service sectors.
- Familiarity with integration tools (Zapier, Integromat, etc.) or Analytics (PowerBI, Tableau) platforms.
- Experience delivering training sessions or recorded walkthroughs.
Compensation & Benefits
- Competitive salary with performance-based bonuses.
- Fully remote work (Canada).
- Health, dental, and vision insurance.
- Health, learning and wellness spending account.
- Leadership development and career advancement opportunities.
Apply here: https://www.scoop.solar/hiring-technical-customer-success-manager/
About Scoop
Scoop Robotix empowers the renewable energy and sustainable infrastructure revolution by enabling solar, EV charging, and energy storage companies to scale faster, more efficiently. Our platform connects field and office teams, eliminates operational chaos, and accelerates growth. Join a mission-driven team combining tech innovation with real-world energy expertise to shape a more sustainable future.
Apply here: https://www.scoop.solar/hiring-technical-customer-success-manager/
Top Benefits
About the role
Empower sustainability, make a positive impact, while stepping into your next leadership role.
Scoop Robotix Inc. is seeking a strategic, experienced, and proactive Senior Customer Success Manager (CSM) to join our high-growth team. This role is ideal for a mid-late career CSM who has a proven track record in managing dynamic customer relationships and is ready to join and help scale a world-class Customer Success program.
You will work with mid-market solar, renewable energy, and new infrastructure clients, driving product adoption, customer retention, and expansion. This is a hybrid role that blends customer success and account management, with a clear path toward CS leadership. You’ll collaborate closely with Sales and Product teams, contribute to playbook development, and act as a key voice in optimizing the customer journey.
This is a growth opportunity for someone who wants to step into more strategic ownership, mentor others, and help scale customer programs during a pivotal growth phase at Scoop.
You’ll Be Working With Our Powerful Suite of Products
- SCOOP : An AI-powered Central Operations Hub used to streamline solar and infrastructure workflows.
- GLOO (iPaaS) : A fully hosted and managed integration platform for connecting business tools.
- LOOXY (BI) : A business intelligence suite for actionable insights and reporting.
Responsibilities
- Own a portfolio of mid-market accounts, ensuring retention, growth, and satisfaction.
- Lead customer onboarding, implementation, and workflow configuration.
- Conduct regular business reviews and strategic check-ins with technical and executive stakeholders.
- Identify and lead expansion opportunities in partnership with Sales.
- Analyze usage and engagement data to uncover risks and growth levers.
- Collaborate on building customer programs, health score models, and best-practice playbooks.
- Serve as an escalation point for complex or strategic customer issues.
- Mentor and support the success of other CSMs on the team.
Qualifications
- 7+ years of CSM or hybrid Success/Account Management experience in B2B SaaS.
- Strong familiarity with small & mid-market accounts and a track record of managing renewals and upsells.
- Demonstrated success driving platform adoption and retention in technical product environments.
- Strong analytical mindset with the ability to creatively configure CRM-like platforms to solve customer business challenges—no coding required, but technical curiosity and confidence in working with modular, no-code tools is essential.
- Experience working cross-functionally with Sales, Product, and Engineering.
- Excellent communicator, with the ability to lead discovery and drive strategic conversations.
- Data-driven approach to monitoring account health and lifecycle success.
- Experience contributing to customer success process and program development.
Nice-to-Have
- Experience in solar, renewable energy, or field service sectors.
- Familiarity with integration tools (Zapier, Integromat, etc.) or Analytics (PowerBI, Tableau) platforms.
- Experience delivering training sessions or recorded walkthroughs.
Compensation & Benefits
- Competitive salary with performance-based bonuses.
- Fully remote work (Canada).
- Health, dental, and vision insurance.
- Health, learning and wellness spending account.
- Leadership development and career advancement opportunities.
Apply here: https://www.scoop.solar/hiring-technical-customer-success-manager/
About Scoop
Scoop Robotix empowers the renewable energy and sustainable infrastructure revolution by enabling solar, EV charging, and energy storage companies to scale faster, more efficiently. Our platform connects field and office teams, eliminates operational chaos, and accelerates growth. Join a mission-driven team combining tech innovation with real-world energy expertise to shape a more sustainable future.
Apply here: https://www.scoop.solar/hiring-technical-customer-success-manager/