About the role
Akkodis is seeking a CA-Field Technical Support Consultant 3 for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with IMACD(Install, Move, Add, Change, De-install), ITSM, experience as an Onsite Technician preference would be someone with the required skills and experience, particularly in large organizations
Title: CA-Field Technical Support Consultant 3
Part-time contract: 3 days per week on-site at 5150 Spectrum Way, Mississauga,
Ontario, L4W 5G1
Duration: 2 years
Job Summary:
The role would be 3 days a week. Currently, it is Tuesday-Thursday with hours of 7-4.
The Onsite Technician is responsible for providing technical support and maintenance services to ensure the smooth operation of systems and equipment.
This role involves troubleshooting, repairing, maintaining hardware and software components, and IMACD events (Install, Move, Add, Change, De-install), as well as providing assistance to end-users.
The Onsite Technician plays a crucial role in maintaining the functionality and performance of IT assets, directly impacting the quality-of-service delivery and user satisfaction. By ensuring timely resolution of issues and proactive maintenance, the Onsite Technician contributes to the overall efficiency, effectiveness and continuity of Festo business.
Responsibilities:
• Provide technical support and troubleshooting for hardware and software issues.
• Maintain and repair various types of assets, including computers, printers, and network equipment.
• Ensure all tickets are created and managed in the ITSM system.
• Collaborate with other IT team members to resolve complex issues.
• Document all work performed and maintain accurate records.
Qualifications and Skills:
• Proven experience as an Onsite Technician or similar role.
• Strong knowledge of computer hardware, software, and network systems.
• Familiarity with various asset types, including computers, printers, and network equipment.
• ITSM knowledge is a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
About Akkodis
Akkodis is a global digital engineering company and Smart Industry leader. We enable clients to advance in their digital transformation with Talent, Academy, Consulting, and Solutions services. Our 50,000 experts combine best-in-class technologies, R&D, and deep sector know-how for purposeful innovation. We are passionate about Engineering a Smarter Future Together.
With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow.
Akkodis is part of the Adecco Group. The Adecco Group is a leader in delivering expertise in talent and technology, enabling organizations to succeed and people to thrive.
www.akkodis.com
About the role
Akkodis is seeking a CA-Field Technical Support Consultant 3 for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with IMACD(Install, Move, Add, Change, De-install), ITSM, experience as an Onsite Technician preference would be someone with the required skills and experience, particularly in large organizations
Title: CA-Field Technical Support Consultant 3
Part-time contract: 3 days per week on-site at 5150 Spectrum Way, Mississauga,
Ontario, L4W 5G1
Duration: 2 years
Job Summary:
The role would be 3 days a week. Currently, it is Tuesday-Thursday with hours of 7-4.
The Onsite Technician is responsible for providing technical support and maintenance services to ensure the smooth operation of systems and equipment.
This role involves troubleshooting, repairing, maintaining hardware and software components, and IMACD events (Install, Move, Add, Change, De-install), as well as providing assistance to end-users.
The Onsite Technician plays a crucial role in maintaining the functionality and performance of IT assets, directly impacting the quality-of-service delivery and user satisfaction. By ensuring timely resolution of issues and proactive maintenance, the Onsite Technician contributes to the overall efficiency, effectiveness and continuity of Festo business.
Responsibilities:
• Provide technical support and troubleshooting for hardware and software issues.
• Maintain and repair various types of assets, including computers, printers, and network equipment.
• Ensure all tickets are created and managed in the ITSM system.
• Collaborate with other IT team members to resolve complex issues.
• Document all work performed and maintain accurate records.
Qualifications and Skills:
• Proven experience as an Onsite Technician or similar role.
• Strong knowledge of computer hardware, software, and network systems.
• Familiarity with various asset types, including computers, printers, and network equipment.
• ITSM knowledge is a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
About Akkodis
Akkodis is a global digital engineering company and Smart Industry leader. We enable clients to advance in their digital transformation with Talent, Academy, Consulting, and Solutions services. Our 50,000 experts combine best-in-class technologies, R&D, and deep sector know-how for purposeful innovation. We are passionate about Engineering a Smarter Future Together.
With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow.
Akkodis is part of the Adecco Group. The Adecco Group is a leader in delivering expertise in talent and technology, enabling organizations to succeed and people to thrive.
www.akkodis.com